Xerox VersaLink B400 User Manual Download Page 136

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General Troubleshooting

This section contains procedures to help you locate and resolve problems. Resolve some problems by simply
restarting the printer.

P R I N T E R D O E S N O T P O W E R O N

PPRRO

BLLEE C

USSEESS

SSO

OLLU

UTTIIO

NSS

The power switch is not turned on.

To power on the printer when it is off, press the power
switch and then press the PPoow

weerr//W

Waakkee button. For

details, refer to

Power Options

The power cord is not plugged into the outlet correctly.

Power off the printer, and plug the power cord securely
into the outlet.

The printer requires a full reset.

Power off the printer, then unplug the power cord and
wait 30 seconds. Plug the power cord into the outlet
securely. To power on the printer, press the power
switch and then press the PPoow

weerr//W

Waakkee button.

Something is wrong with the outlet connected to the
printer.

• Plug another electrical appliance into the outlet

and check if it operates properly.

• Try a different outlet.

The printer is connected to an outlet with a voltage or
frequency that does not match the printer
specifications.

Use a power source with the specifications listed in the

Electrical Specifications

Caauuttiioonn::

Plug the three-wire cord with grounding prong directly into a grounded AC outlet.

P R I N T E R R E S E T S O R P O W E R S O F F F R E Q U E N T LY

PPRRO

BLLEE C

USSEESS

SSO

OLLU

UTTIIO

NSS

The power cord is not plugged into the outlet correctly.

Power off the printer, confirm that the power cord is
plugged in correctly to the printer and the outlet, then
power on the printer.

A system error occurred.

Power off the printer, then power on again. For more
information, refer to

Printing the Error History Report

. If

the error persists, contact your Xerox representative.

The printer is connected to an uninterruptible power
supply.

Power off the printer, then connect the power cord to a
suitable outlet.

136

Xerox

VersaLink

B400 Printer User Guide

Troubleshooting

Summary of Contents for VersaLink B400

Page 1: ...VERSION 1 6 NOVEMBER 2022 702P08818 Xerox VersaLink B400 Printer User Guide...

Page 2: ...States and or other countries IBM and AIX are registered trademarks of International Business Machines Corporation in the United States and or other countries McAfee is a trademark or registered trad...

Page 3: ...ering on the Printer 25 Exiting Low Power Mode or Sleep Mode 25 Restarting Entering Sleep Mode or Low Power Mode 26 Accessing the Printer 27 Logging In 27 Smart Card 28 Introduction to Apps 29 Informa...

Page 4: ...a Web Service on Devices 53 More Information 55 Customize and Personalize 57 Customize and Personalize Overview 58 Customizing or Personalizing the Home Screen 59 Hiding or Showing an App on the Home...

Page 5: ...ptions for Printing 89 Scaling 89 Printing on Both Sides of the Paper 89 Printing Mirror Images 90 Printing Multiple Pages to a Single Sheet 90 Print Quality 91 Image Options 91 Contrast 91 Lightness...

Page 6: ...aning the Interior 125 Adjustments and Maintenance Procedures 126 Adjusting Paper Registration 126 Supplies 128 Consumables 128 Routine Maintenance Items 128 Ordering Supplies 128 Toner Cartridges 129...

Page 7: ...hysical Specifications 166 Weights and Dimensions 166 Standard Configuration 166 Configuration with Three Optional 550 Sheet Feeders 166 Total Space Requirements 167 Clearance Requirements 167 Environ...

Page 8: ...ts 180 C Recycling and Disposal 181 All Countries 182 North America 183 European Union 184 Domestic Household Environment 184 Professional Business Environment 184 Collection and Disposal of Equipment...

Page 9: ...ational Safety 13 Maintenance Safety 15 Printer Symbols 16 Environmental Health and Safety Contact Information 18 Your printer and the recommended supplies have been designed and tested to meet strict...

Page 10: ...ency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this product have been v...

Page 11: ...nter immediately 2 Disconnect the power cord from the electrical outlet 3 Call an authorized service representative POWER CORD Use the power cord supplied with your printer Plug the power cord directl...

Page 12: ...o disconnect all electrical power from the printer disconnect the power cord from the electrical outlet EMERGENCY POWER OFF If any of the following conditions occur power off the printer immediately a...

Page 13: ...per jams from this area and avoid touching any metallic surfaces To avoid a tip hazard do not push or move the device with all the paper trays extended OZONE RELEASE This printer produces ozone during...

Page 14: ...e package or container Keep all consumables away from the reach of children Never throw toner toner cartridges drum cartridges or waste cartridges into an open flame When handling cartridges for examp...

Page 15: ...ox supplies recycling programs go to www xerox com recycling W Wa ar rn niin ng g Do not use aerosol cleaners Aerosol cleaners can cause explosions or fires when used on electromechanical equipment Wh...

Page 16: ...Caution Indicates a mandatory action to take in order to avoid damage to the property Caution To avoid damage to the property be careful not to spill toner when handling the waste cartridge Do not tou...

Page 17: ...e transparencies or overhead projector sheets Do not reload paper previously printed on or used Do not copy money revenue stamps or postage stamps For details about all the printer symbols that appear...

Page 18: ...duct and supplies contact United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe EHS Europe xerox com For product safety information in the United States and Canada go to www xerox com environ...

Page 19: ...contains Parts of the Printer 20 Power Options 25 Accessing the Printer 27 Introduction to Apps 29 Information Pages 30 The Embedded Web Server 32 Installation and Setup 35 Connecting the Printer 36...

Page 20: ...T VIEW 1 Tray 1 2 Bypass Tray 3 Front Door 4 USB Memory Port 5 Control Panel 6 Output Tray 7 Output Tray Paper Stop 8 Optional 550 Sheet Feeder maximum of 3 Trays 2 4 20 Xerox VersaLink B400 Printer U...

Page 21: ...to indicate the power status of the printer I IT TE EM M N NA AM ME E D DE ES SC CR RI IP PT TI IO ON N 1 NFC Area Near Field Communication NFC is a technology that enables devices to communicate when...

Page 22: ...t Blinks blue once slowly for a print job initiated at the control panel Blinks blue twice slowly for a print job received from the network Blinks blue rapidly while the printer is powering up or to s...

Page 23: ...INTERNAL PARTS 1 Front Cover 2 Output Tray Paper Stop 3 Cover Release 4 Drum Cartridge 5 Toner Cartridge Xerox VersaLink B400 Printer User Guide 23 Getting Started...

Page 24: ...Connector 5 Back Cover 6 Control Board 7 Left Side Cover 8 Power Switch 9 Foreign Device Interface Connector 10 USB 2 0 Port 11 USB 3 0 Port 12 Wireless Network Adapter Port Cover 13 Ethernet Port 24...

Page 25: ...ter when it is off press the power switch and then press the P Po ow we er r W Wa ak ke e button C Ca au ut tiio on n Do not plug or unplug the power cord while the printer is powered on EXITING LOW P...

Page 26: ...enter low power mode 1 At the printer control panel press the P Po ow we er r W Wa ak ke e button 2 Select an option To restart the printer touch R Re es st ta ar rt t To place the printer in Sleep M...

Page 27: ...reuse of a previous user ID value for a specified amount of time since the user ID was last used from 1 999 days The system administrator can change the number of days through the Embedded Web Server...

Page 28: ...hanged remote authentication attempts through EIP or SNMP fail for the user Contact your system administrator for assistance U Us se er r A Ac cc co ou un nt t L Lo oc ck k o ou ut t After a specified...

Page 29: ...creen Some Apps are installed as standard but hidden the first time you use the device When you log in the Apps configured for your personal account appear on the control panel You can download more A...

Page 30: ...t provides a printout of all PCL fonts that are available on the printer Demonstration Print Demonstration Print provides a demonstration of the current print quality settings Startup Page The Startup...

Page 31: ...e button 2 Touch D De ev viic ce e A Ab bo ou ut t I In nf fo or rm ma at tiio on n P Pa ag ge es s 3 Touch C Co on nf fiig gu ur ra at tiio on n R Re ep po or rt t 4 To return to the Home screen pre...

Page 32: ...ote To view the TCP IP address on the control panel wait until the printer has been on for 2 minutes If the TCP IP address is 0 0 0 0 or begins with 169 it indicates a network connectivity issue Howev...

Page 33: ...open a Web browser In the address field type the IP address of the printer then press E En nt te er r or R Re et tu ur rn n For details about obtaining the IP address of your printer refer to Finding...

Page 34: ...eq qu ue es st t S Se es ss siio on n The remote control panel sends a request to the local control panel If the local control panel is inactive the remote control panel session is activated automati...

Page 35: ...s access to the Embedded Web Server For more information refer to the System Administrator Guide at www xerox com support VLB400docs SELECTING A LOCATION FOR THE PRINTER 1 Select a dust free area with...

Page 36: ...required An Ethernet network can be used for one or more computers and supports many printers and systems simultaneously An Ethernet connection is typically faster than USB and allows you direct acces...

Page 37: ...ust be configured with a service set identifier SSID and any necessary credentials Note Wireless networking is available only on printers with the optional Wireless Network Adapter installed Configuri...

Page 38: ...e cover 3 To remove the Wireless Network Adapter Port Cover press the latch to the left then pull the cover away from the printer 4 Remove the packaging from the Wireless Network Adapter 38 Xerox Vers...

Page 39: ...ed and as directed in the Wireless Network Adapter removal instructions For details refer to Removing the Wireless Network Adapter 6 Power on the printer 7 Configure the Wi Fi Settings For details abo...

Page 40: ...printer and pull the release lever Grasp the Wireless Network Adapter with your other hand and carefully pull it away from the printer C Ca au ut tiio on n Do not use force to pull on the Wireless Ne...

Page 41: ...slot Gently press the port cover against the back of the printer until the cover latches into place 5 Place the left side cover into position and slide it toward the front of the printer Tighten the...

Page 42: ...refer to the System Administrator Guide at www xerox com support VLB400docs Connecting to a Wi Fi Network at the Control Panel To connect to a Wi Fi network at the control panel 1 At the printer contr...

Page 43: ...W Wii F Fii P Pr ro ot te ec ct te ed d S Se et tu up p W WP PS S then select an option Note For a WPS setup with a Push Button Connection PBC select P PB BC C f Touch O OK K Configuring the Primary...

Page 44: ...llows you to print from wired or wireless Apple iOS based mobile devices and Mac OS based devices without the need to install a print driver AirPrint enabled printers allow you to print directly from...

Page 45: ...int documents that are stored in the cloud without using a print driver Before you begin Set up a Google email account Configure the printer to use IPv4 Configure Proxy Server settings as needed To co...

Page 46: ...e printer is registered a confirmation status window appears 11 To access the Google Cloud Print feature in your Google account click M Ma an na ag ge e Y Yo ou ur r P Pr riin nt te er r Note The defa...

Page 47: ...eshooting support for your printer To install the Xerox Easy Assist app on your smartphone you need to scan a QR Code or search the app in the Apple App Store or Google Play Store There are two types...

Page 48: ...ou can view and edit your printer settings from the D De ev viic ce e S Se et tt tiin ng gs s tab If you have not setup a password during the initial setup to view or edit existing printer settings yo...

Page 49: ...License Agreement EULA touch I I A Ag gr re ee e Note The Xerox Easy Assist App has instructions that help you to unpack the printer from its packaging box To watch a helpful video to unpack your prin...

Page 50: ...le device A Ad dd diin ng g a an n E Ex xiis st tiin ng g P Pr riin nt te er r To add an existing printer from the network there are two options Q QR R C Co od de e I IP P A Ad dd dr re es ss s Select...

Page 51: ...ta allll P Pr riin nt t D Dr riiv ve er r 5 At the License Agreement click I I A Ag gr re ee e 6 From the list of discovered printers select your printer Note When installing drivers for a network pri...

Page 52: ...k N Ne ex xt t 9 If your printer does not appear in the list of discovered printers a Click the N Ne et tw wo or rk k P Pr riin nt te er r I Ic co on n b Type the IP address of your printer then click...

Page 53: ...v ve er r t to o u us se e 9 From the printer software list select the print driver for your printer model 10 Click A Ad dd d INSTALLING DRIVERS AND UTILITIES FOR UNIX AND LINUX For more information o...

Page 54: ...ant to use then click N Ne ex xt t 5 If the printer you want to use does not appear in the list click T Th he e p pr riin nt te er r t th ha at t I I w wa an nt t iis s n no ot t lliis st te ed d 6 Se...

Page 55: ...eu Technical support information for your printer including online technical support Online Support Assistant and print driver downloads www xerox com support VLB400support Information Pages Print fro...

Page 56: ...56 Xerox VersaLink B400 Printer User Guide Getting Started...

Page 57: ...saLink B400 Printer User Guide 57 Customize and Personalize This chapter contains Customize and Personalize Overview 58 Customizing or Personalizing the Home Screen 59 Customizing or Personalizing the...

Page 58: ...for repeated use Customization enables users to work more productively When individual user accounts are configured on the device you can personalize the device to meet specific user needs You can con...

Page 59: ...uch D Do on ne e 4 To hide an installed app a For the app touch X X b Touch D Do on ne e 5 Verify that only the selected apps appear on the Home screen REARRANGING APPS ON THE HOME SCREEN 1 At the pri...

Page 60: ...h the E Ey ye e icon To signify a feature is visible the Eye icon appears with no line across 6 To reorder the menu features touch and drag the features into the desired order 7 To save the current co...

Page 61: ...ou want to delete 6 At the prompt touch D De elle et te e 7 Touch D Do on ne e REMOVING APP CUSTOMIZATION USING THE CONTROL PANEL To remove the current app customization settings 1 At the printer cont...

Page 62: ...62 Xerox VersaLink B400 Printer User Guide Customize and Personalize...

Page 63: ...stalled as standard but are hidden when your device is used for the first time For more information about customizing the Home screen and the Apps features refer to Customize and Personalize A range o...

Page 64: ...ce An App Gallery account allows you to view and acquire Apps install Apps on your device and manage your Apps and licenses An App Gallery account can be setup using the control panel or the Embedded...

Page 65: ...Password using the touch screen keypad then touch E En nt te er r 5 Touch L Lo og g I In n The Xerox App Gallery appears INSTALLING OR UPDATING AN APP FROM THE XEROX APP GALLERY Xerox Apps add extend...

Page 66: ...App Gallery 1 At the printer control panel press the H Ho om me e button 2 Touch X Xe er ro ox x A Ap pp p G Ga alllle er ry y 3 Enter your User Name using the touch screen keypad then touch E En nt t...

Page 67: ...ss Information Pages and reports using this option Software Update Use this option to check for software updates and configure update settings Notifications Use the Notifications option to see details...

Page 68: ...status and set up alerts using the Embedded Web Server refer to the System Administrator Guide at www xerox com support VLB400docs Checking the Supplies Status at the Control Panel 1 To view status i...

Page 69: ...e B Biilllliin ng g U Us sa ag ge e 3 To view more details touch U Us sa ag ge e C Co ou un nt te er rs s then select an option I Im mp pr re es ss siio on n C Co ou un nt te er rs s This option prov...

Page 70: ...omplete the printer restarts automatically REMOTE SERVICES You can use the Remote Services option in the Embedded Web Server to send error and usage information to the Xerox support team to help them...

Page 71: ...t the control panel For more information refer to Printing Special Job Types Pausing the Print Job with the Option to Delete It 1 At the printer control panel press the H Ho om me e button 2 Touch J J...

Page 72: ...urces required The job resumes automatically when the required resources are available If the job does not print automatically touch R Re es su um me e Select from the following options D De elle et t...

Page 73: ...folder 5 Enter the passcode number then touch O OK K 6 Select an option To print a Secure Print job touch the job To print all the jobs in the folder touch P Pr riin nt t A Allll To delete a Secure Pr...

Page 74: ...g copies After reviewing the sample set you can either print the remaining copies or delete them at the printer control panel Sample Set is a type of saved job with these features A Sample Set job app...

Page 75: ...et tu ur rn n 2 In the Embedded Web Server click J Jo ob bs s 3 Click the job name 4 Do one of the following To pause the print job click P Pa au us se e To resume the print job click R Re es su um m...

Page 76: ...riin nt t f fr ro om m U US SB B Note If this feature does not appear enable the feature or contact the system administrator For more information see the System Administrator Guide at www xerox com s...

Page 77: ...es for the USB drive or folder touch the S Se elle ec ct t A Allll icon Verify that the files are selected To print a specific file browse to that file then touch the file name or icon 4 Touch O OK K...

Page 78: ...THE PRINTBYXEROX APP 1 Send an email with an attachment containing a supported file type to Print printbyxerox com First time users receive a response email with a user ID and password 2 At the Xerox...

Page 79: ...Xerox VersaLink B400 Printer User Guide 79 Printing This chapter contains Printing Overview 80 Selecting Printing Options 81 Printing Features 87 Using Custom Paper Sizes 96...

Page 80: ...tware application For most software applications press C CT TR RL L P P for Windows or C CM MD D P P for Macintosh 4 Select your printer 5 To access the print driver settings For Windows select P Pr r...

Page 81: ...p information is available from the Printing Preferences window Click the H He ellp p button in the bottom left corner of the Printing Preferences window to see the Help Information about Printing Pre...

Page 82: ...u application it can change the navigation path to your list of printers 2 In the list of printers right click the icon for your printer then click P Pr riin nt tiin ng g p pr re ef fe er re en nc ce...

Page 83: ...job to the printer 1 With the document open in your application click F Fiille e P Pr riin nt t 2 Select your printer 3 In the Print Options menu select X Xe er ro ox x F Fe ea at tu ur re es s Note...

Page 84: ...te print drivers for your printer go to www xerox com support VLB400drivers 2 On the print driver website navigate to your printer model 3 For your printer model click D Dr riiv ve er rs s D Do ow wn...

Page 85: ...r workstation The instructions for installing and building CUPS are contained in the CUPS Software Administrators Manual written and copyrighted by Easy Software Products For complete information on C...

Page 86: ...network as the printer To print with AirPrint 1 Open the email photograph website page or document that you want to print 2 Tap the A Ac ct tiio on n icon 3 Tap P Pr riin nt t 4 Select your printer t...

Page 87: ...rinter control panel press the H Ho om me e button 2 To view a list of active and completed jobs touch J Jo ob bs s 3 To view a list of specific job types touch an option To view Saved Jobs touch S Sa...

Page 88: ...e application access the print settings For most software applications press C CT TR RL L P P for Windows or C CM MD D P P for Macintosh 2 Select your printer then open the print driver For Windows cl...

Page 89: ...r options are in the Paper field for Paper Output SCALING Scaling reduces or enlarges the original document to match the selected output paper size For Windows the scale options are on the Printing Op...

Page 90: ...ip p o on n S Sh ho or rt t E Ed dg ge e This option prints on both sides of the paper The images print to allow binding on the short edge of the paper The following illustrations show the result for...

Page 91: ...ature to adjust the variation between light and dark areas of the print job LIGHTNESS The Lightness feature allows you to adjust the overall lightness or darkness of the text and images in your printe...

Page 92: ...ge of a document You can select paper sources for the cover pages that are different from the source used for the body of a document For example you can use your company letterhead for the first page...

Page 93: ...ne side of a special paper and the remainder of the pages printed 2 sided on regular paper You can use exception pages to print the job In the Add Exceptions window you can set the characteristics of...

Page 94: ...image on the page specify the position option or to rotate the image left or right by increments of 1 use the arrows To define the location of the image on the page specify the position option or to m...

Page 95: ...o Rotate check box PRINTING BANNER PAGES To enable or disable Banner Pages contact your system administrator or refer to the System Administrator Guide at www xerox com support VLB400docs SELECTING JO...

Page 96: ...tions then click O OK K 6 In the Print dialog box click P Pr riin nt t Printing on Custom Size Paper from a Macintosh Computer 1 Load the custom size paper 2 In the application click F Fiille e P Pr r...

Page 97: ...Sizes window click the P Pllu us s iic co on n 4 Double click U Un nt tiit tlle ed d then type a name for the new custom paper size 5 Enter the height and width of the new custom paper size 6 Click t...

Page 98: ...98 Xerox VersaLink B400 Printer User Guide Printing...

Page 99: ...Xerox VersaLink B400 Printer User Guide 99 Paper and Media This chapter contains Supported Paper 100 Loading Paper 104 Printing on Special Paper 114...

Page 100: ...envelopes Print envelopes 1 sided only PAPER THAT CAN DAMAGE YOUR PRINTER Some paper and other media types can cause poor output quality increased paper jams or damage your printer Do not use the fol...

Page 101: ...moisture loss or gain Some special media is packaged inside resealable plastic bags Store the media inside the bag until you are ready to use it Keep unused media in the bag and reseal it for protect...

Page 102: ...IZES FOR AUTOMATIC 2 SIDED PRINTING E EU UR RO OP PE EA AN N S ST TA AN ND DA AR RD D S SI IZ ZE ES S N NO OR RT TH H A AM ME ER RI IC CA AN N S ST TA AN ND DA AR RD D S SI IZ ZE ES S A4 210 x 297 mm...

Page 103: ...139 7 215 9 mm 5 5 8 5 in Length 210 355 6 mm 8 3 14 in Bypass Tray Width 76 2 215 9 mm 3 8 5 in Length 127 0 355 6 mm 5 14 in 2 Sided Printing Width 139 7 215 9 mm 5 5 8 5 in Length 210 355 6 mm 8 3...

Page 104: ...is used for print jobs where you did not specify a particular tray For details about how to change the paper tray setting when loading paper in trays 1 4 refer to Loading Labels in Trays 1 4 For detai...

Page 105: ...de face up Load hole punched paper with the holes to the left For 1 sided printing load letterhead paper face up with the top of the paper toward the back of the tray For 2 sided printing load letterh...

Page 106: ...uch D De ev viic ce e P Pa ap pe er r T Tr ra ay ys s c In the Paper Trays menu touch the preferred tray d To dedicate the tray for a paper size type or color touch T Tr ra ay y M Mo od de e then touc...

Page 107: ...ray is loaded with paper already remove any paper that is a different size or type 2 Pull out the extension tray for larger sizes 3 Move the width guides to the edges of the tray Xerox VersaLink B400...

Page 108: ...the possibility of jams 5 Load the paper in the tray Load hole punched paper with the holes to the left For 1 sided printing load letterhead or pre printed paper face up with the top edge going into...

Page 109: ...ze To select a paper type touch the current paper type then select a paper type To select a paper color touch the current paper color then select a paper color d To save a setting touch O OK K 8 To re...

Page 110: ...type Raise the paper stop 4 Flex the sheets back and forth and fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck together and reduces the...

Page 111: ...ings a At the printer control panel press the H Ho om me e button b Touch D De ev viic ce e P Pa ap pe er r T Tr ra ay ys s c In the Paper Trays menu touch the bypass tray icon To select a paper or en...

Page 112: ...date A4 Letter 8 5 x 11 in and larger paper sizes For the longer length settings the trays protrude from the front of the printer To change Trays 1 4 to match the paper length 1 Remove all paper from...

Page 113: ...r hold the back of the tray with one hand With the other hand press the release latch at the front of the tray then pull the ends outward until they latch To protect the paper when the tray is extende...

Page 114: ...pe brand Maintain constant temperatures and relative humidity Store unused envelopes in their packaging to avoid excess moisture and dryness which can affect print quality and cause wrinkling Excessiv...

Page 115: ...ides to the edges of the tray Note If you do not load envelopes immediately after you remove them from the packaging they can bulge Flatten them to avoid jams Xerox VersaLink B400 Printer User Guide 1...

Page 116: ...the Bypass Tray For C5 envelopes do one of the following steps Insert envelopes with the print side up flaps open and down and the bottom of the envelope going into the printer Insert envelopes with...

Page 117: ...lor d To save the settings touch O OK K 5 To return to the Home screen press the H Ho om me e button Adjusting the Fuser for Printing Envelopes The Fuser has two switches that require adjustment to en...

Page 118: ...4 Lower the green levers to their original position 5 Close the rear door 6 Print your document 7 When printing completes to print all other paper types repeat these steps to return the gray switches...

Page 119: ...remely dry or humid conditions or extremely hot or cold conditions Storing labels in extreme conditions can cause print quality problems or cause labels to jam in the printer Rotate stock frequently L...

Page 120: ...back into the printer Note If the tray does not go in all the way ensure that the paper lift plate at the back of the tray is locked down If the tray is extended for legal size paper the tray protrude...

Page 121: ...e setting then select a size To select a paper type touch the current paper type then select L La ab be ells s To select a paper color touch the current paper color then select a paper color f To save...

Page 122: ...a paper size touch the current size setting then select a size To select a paper type touch the current paper type then select lla ab be ells s To select a paper color touch the current paper color t...

Page 123: ...B400 Printer User Guide 123 Maintenance This chapter contains General Precautions 124 Cleaning the Printer 125 Adjustments and Maintenance Procedures 126 Supplies 128 Managing the Printer 131 Moving...

Page 124: ...fire and explosion W Wa ar rn niin ng g Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do not attemp...

Page 125: ...event stains inside the printer that can deteriorate print quality Clean the printer interior whenever you replace a drum cartridge After clearing paper jams or replacing a toner cartridge inspect ins...

Page 126: ...ired tray 5 If your printer has automatic 2 sided printing select the sides that you want to optimize To select a sample registration page for adjusting side 1 touch A Ad dj ju us st te ed d S Siid de...

Page 127: ...Siid de e 1 1 b For adjusting Side 2 touch A Ad dj ju us st te ed d S Siid de e then touch S Siid de e 2 2 6 To adjust the registration touch L Le ea ad d S Siid de e R Re eg giis st tr ra at tiio on...

Page 128: ...aceable Note Each routine maintenance item includes installation instructions Routine maintenance items for this printer include the following Drum Cartridge Maintenance Kit which includes a Fuser and...

Page 129: ...not inhale the toner dust Keep toner cartridges out of the reach of children If a child accidentally swallows toner have the child spit out the toner and rinse out their mouth with water Consult a phy...

Page 130: ...e replaced Note Each toner cartridge includes installation instructions P PR RI IN NT TE ER R S ST TA AT TU US S M ME ES SS SA AG GE E C CA AU US SE E A AN ND D S SO OL LU UT TI IO ON N Reorder Toner...

Page 131: ...400docs To view the billing information for your printer 1 At the printer control panel press the H Ho om me e button 2 Touch D De ev viic ce e B Biilllliin ng g U Us sa ag ge e 3 To view more details...

Page 132: ...the optional 550 Sheet Feeder is not fixed to the printer securely it can fall to the ground and cause injury Follow these instructions when moving the printer 1 Power off the printer then disconnect...

Page 133: ...n 10 degrees can cause toner spillage When moving the printer over a long distance remove the drum cartridge and toner cartridge to prevent toner from spilling After moving the printer 1 Reinstall any...

Page 134: ...134 Xerox VersaLink B400 Printer User Guide Maintenance...

Page 135: ...Xerox VersaLink B400 Printer User Guide 135 Troubleshooting This chapter contains General Troubleshooting 136 Paper Jams 141 Print Quality Problems 156 Getting Help 161...

Page 136: ...g another electrical appliance into the outlet and check if it operates properly Try a different outlet The printer is connected to an outlet with a voltage or frequency that does not match the printe...

Page 137: ...t paper in the appropriate tray At the printer control panel specify the correct paper size type and color The paper settings for the print job do not match any paper loaded in the paper trays at the...

Page 138: ...E C CA AU US SE ES S S SO OL LU UT TI IO ON NS S The printer is set to a slower printing mode For example the printer could be set to print on Heavyweight paper It takes more time to print on certain...

Page 139: ...A AB BL LE E C CA AU US SE ES S S SO OL LU UT TI IO ON NS S Unsupported or incorrect paper Ensure that you are using a supported paper size and weight for 2 sided printing Envelopes cardstock and labe...

Page 140: ...ay CONDENSATION HAS FORMED INSIDE THE PRINTER Moisture can condense inside a printer where the humidity is above 85 or when a cold printer is located in a warm room Condensation can form in a printer...

Page 141: ...clear any paper jams using tools or instruments This can permanently damage the printer The following illustration shows where paper jams can occur along the paper path 1 Optional Trays 2 3 and 4 2 Fu...

Page 142: ...eds skewed prints and printer damage After loading the tray at the control panel select the correct paper type and size When printing select the correct type and size in the print driver Store paper i...

Page 143: ...ve any paper from the Bypass Tray 2 Grasp both sides of the Bypass Tray then pull it straight out of the printer 3 Pull out Tray 1 until it stops Xerox VersaLink B400 Printer User Guide 143 Troublesho...

Page 144: ...4 To remove the tray lift the front of it slightly then pull it out of the printer 5 Remove the jammed paper 144 Xerox VersaLink B400 Printer User Guide Troubleshooting...

Page 145: ...irm the same paper size type or color touch O OK K To select a new paper size type or color touch the current setting then select a new setting When finished touch O OK K 9 To return to the Home scree...

Page 146: ...ve any paper from the Bypass Tray 2 Grasp both sides of the Bypass Tray then pull it straight out of the printer 3 Pull out Tray 1 until it stops 146 Xerox VersaLink B400 Printer User Guide Troublesho...

Page 147: ...tray lift the front of it slightly then pull it out of the printer 5 Remove any crumpled paper from the tray and any remaining paper jammed in the printer Xerox VersaLink B400 Printer User Guide 147...

Page 148: ...m the same paper size type or color touch O OK K To select a new paper size type or color touch the current setting then select a new setting When finished touch O OK K 9 To return to the Home screen...

Page 149: ...To remove the tray lift the front of it slightly then pull it out of the printer 3 Remove any crumpled paper from the tray and any remaining paper jammed at the front of the printer Xerox VersaLink B4...

Page 150: ...To confirm the same paper size type or color touch O OK K To select a new paper size type or color touch the current setting select a new setting then touch O OK K 7 To return to the Home screen pres...

Page 151: ...ammed in the Fuser raise both green levers to open the Fuser 3 To open the paper guide raise the green handle 4 Remove any jammed paper from the Fuser area Xerox VersaLink B400 Printer User Guide 151...

Page 152: ...Close the paper guide on the Fuser 6 Lower the green levers to their original position 7 Remove any jammed paper from the back of the printer 152 Xerox VersaLink B400 Printer User Guide Troubleshootin...

Page 153: ...to Supported Paper Humidity is too high for coated paper Feed paper one sheet at a time Try loading paper in the Bypass tray The feed rollers are dirty With a clean lint free cloth moistened with wate...

Page 154: ...US SE ES S S SO OL LU UT TI IO ON NS S The label sheet is facing the wrong way in the tray Load label sheets according to the instructions from the manufacturer Load labels in the tray face up For mo...

Page 155: ...RO OB BA AB BL LE E C CA AU US SE ES S S SO OL LU UT TI IO ON NS S Using paper of the wrong size thickness or type Use paper of the correct size thickness or type For more information refer to Suppor...

Page 156: ...use paper designed for your printer and set the paper type correctly Follow the guidelines in this section to maintain optimum print quality from your printer Temperature and humidity affect the quali...

Page 157: ...heck the control panel use the print driver or the Embedded Web Server If the toner cartridge is near empty replace it Verify that the toner cartridge is approved for use in this printer and replace i...

Page 158: ...ative The output has a mottled appearance Verify that the paper is the correct size type and weight If not change the paper settings Ensure that the humidity in the room is within specifications For d...

Page 159: ...nt driver In the print driver Printing Options tab select P Pa ap pe er r then change the O Ot th he er r T Ty yp pe e setting Envelopes are wrinkled or creased when printed Check if the crease is wit...

Page 160: ...int the Repeating Defects pages At the control panel touch D De ev viic ce e S Su up pp po or rt t S Su up pp po or rt t P Pa ag ge es s R Re ep pe ea at tiin ng g D De ef fe ec ct ts s 2 To determine...

Page 161: ...eshooting certain problems The Demonstration Print page prints an image to show print quality You can use this page to troubleshoot print quality issues with the printer The Error History report print...

Page 162: ...MORE INFORMATION ABOUT YOUR PRINTER To obtain more information about your printer refer to More Information 162 Xerox VersaLink B400 Printer User Guide Troubleshooting...

Page 163: ...Printer User Guide 163 Specifications This appendix contains Printer Configurations and Options 164 Physical Specifications 166 Environmental Specifications 169 Electrical Specifications 170 Performan...

Page 164: ...ass Tray Tray 1 Optional 550 Sheet Feeder up to 3x Output Tray 150 sheets 550 sheets 550 sheets 1x 1100 2x 1650 3x 250 sheets Maximum Print Size Legal 216 x 356 mm 8 5 x 14 in 2 Sided Printing Up to 1...

Page 165: ...e Drive 550 Sheet Feeder Stand External Card Reader RFID Kit Foreign Device Interface Kit Xerox Common Access Card Enablement Kit Note This product supports up to three additional 550 Sheet Feeder tra...

Page 166: ...H HR RE EE E O OP PT TI IO ON NA AL L 5 55 50 0 S SH HE EE ET T F FE EE ED DE ER RS S Width 459 mm 18 1 in 459 mm 18 1 in Depth 426 mm 16 8 in 426 mm 16 8 in Height 458 mm 18 in 740 mm 29 1 in Weight...

Page 167: ...IT TH H T TH HR RE EE E O OP PT TI IO ON NA AL L 5 55 50 0 S SH HE EE ET T F FE EE ED DE ER RS S Width 959 mm 37 8 in 959 mm 37 8 in Depth 1426 mm 56 1 in 1426 mm 56 1 in Height 658 mm 25 9 in 940 mm...

Page 168: ...Clearance Requirements with Three Optional 550 Sheet Feeders 168 Xerox VersaLink B400 Printer User Guide Specifications...

Page 169: ...ange 10 85 Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and 85 relative humidity printing defects can occur due to condensation...

Page 170: ...FR RE EQ QU UE EN NC CY Y C CU UR RR RE EN NT T R RE EQ QU UI IR RE ED D 110 127 VAC 10 99 140 VAC 60 Hz 3 Hz 11 A 220 240 VAC 10 198 264 VAC 50 Hz 3 Hz 6 A POWER CONSUMPTION Sleep mode less than 4 W...

Page 171: ...p to 47 ppm Several factors affect print speed Print mode The fastest print mode is Standard Paper size Letter 8 5 x 11 in prints slightly faster than A4 210 x 297 mm Larger sizes reduce print speeds...

Page 172: ...172 Xerox VersaLink B400 Printer User Guide Specifications...

Page 173: ...Xerox VersaLink B400 Printer User Guide 173 Regulatory Information This appendix contains Basic Regulations 174 Safety Certification 179 Material Safety Data Sheets 180...

Page 174: ...ent or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connecte...

Page 175: ...ochrome format products with a maximum speed less than 66 A4 images per minute Standard color format products with a maximum speed less than 51 A4 images per minute Environmental Benefits of Duplex Pr...

Page 176: ...hese modes to enable reduced power consumption only essential functions remain active The device takes longer to produce the first print after it exits the Power Saver modes than it takes to print in...

Page 177: ...supplies EcoLogo was established in 1988 to help consumers find products and services with reduced environmental impacts EcoLogo is a voluntary multi attribute and lifecycle based environmental certif...

Page 178: ...utput power of this device will not exceed 20 dBm in either frequency band Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 Th...

Page 179: ...T TA AN ND DA AR RD D Underwriters Laboratories Inc US Canada UL 60950 1 2nd Edition 2014 10 14 CAN CSA C22 2 No 60950 1 07 2nd Edition 2014 10 Underwriters Laboratories Inc Europe IEC 60950 1 2005 A1...

Page 180: ...regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts 18...

Page 181: ...Xerox VersaLink B400 Printer User Guide 181 Recycling and Disposal This appendix contains All Countries 182 North America 183 European Union 184 Other Countries 186...

Page 182: ...ls is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Materi...

Page 183: ...tive 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for recycling and disposal inf...

Page 184: ...ree of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your local retailer may be required to take back your old equipment fre...

Page 185: ...s and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalties may be applicable for incorrect disposal of this waste i...

Page 186: ...Other Countries Please contact your local waste management authority to request disposal guidance 186 Xerox VersaLink B400 Printer User Guide Recycling and Disposal...

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