Xerox Splash RPX-iii 700 Troubleshooting Manual Download Page 3 | Manualshive

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C

ONTENTS

3

C

ONTENTS

NTRODUCTION

The troubleshooting process

Terminology and conventions

ROUBLESHOOTING

RPX-iii Macintosh computer

Network Connect

Checking the dongle

Connecting to the network

Connecting to the Fiery

Direct Connect

Checking connections

Checking the dongle

Checking the IP address on the digital press

10

12

Printing to the digital press

12

Printing to the Fiery

14

Restarting the Fiery

15

Reinstalling Fiery system software

16

C

ONTENTS

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Summary of Contents for Splash RPX-iii 700

Page 1: ...Troubleshooting Guide Splash RPX iii Xerox 700 Digital Color Press ...

Page 2: ... 2008 Electronics for Imaging Inc The information in this publication is covered under Legal Notices for this product 45073101 7 May 2008 ...

Page 3: ...rk Connect 7 Checking the dongle 7 Connecting to the network 8 Connecting to the Fiery 8 Direct Connect 9 Checking connections 9 Checking the dongle 9 Checking the IP address on the digital press 10 Printing 12 Printing to the digital press 12 Printing to the Fiery 14 Restarting the Fiery 15 Reinstalling Fiery system software 16 INDEX 17 CONTENTS ...

Page 4: ......

Page 5: ...ce between the Xerox EX Print Server and the Xerox 700 Digital Color Press are beyond the scope of this document For information about operating servicing and troubleshooting the Xerox EX Print Server see the documentation that accompanies the print server NOTE Detailed information about the Apple Macintosh computer is beyond the scope of this document If you require more information specifically ...

Page 6: ...ort center The RPX iii Macintosh computer starts with the start up tone but no image appears on the monitor Connect the monitor power cable to a live grounded AC outlet Connect both ends of the monitor cable Turn on the monitor Adjust the brightness and contrast settings The monitor may be faulty If a different Mac OS compatible monitor is available substitute it The RPX iii Macintosh computer sta...

Page 7: ... Splash RPX iii and restart it If the dongle is recognized the second time go to the Accounts panel of System preferences and remove the Splash Server from the list of Login items NOTE If the dongle is recognized the second time but not the first time you start the EFI Splash RPX iii it may be because the dongle driver has not fully loaded Removing Splash Server from the list of Login items gives ...

Page 8: ...tion Guide Review the network sections of the documentation that accompanies your Macintosh computer If the problem persists ask the network administrator to check other devices on the network If other devices are not functioning the problem may be with the network Reinstall Splash RPX iii Server Software see Getting Started Corrupt Splash RPX iii Server Software may cause the system to hang Conne...

Page 9: ...ng Started and the Server Installation and Setup Roadmap Check that the Fiery scan Ethernet cable is securely connected by unplugging the cable and plugging it in again NOTE Add in Ethernet cards are not supported for Direct Connect Checking the dongle If a message on the EFI Splash RPX iii indicates that no dongle is attached do the following Check that a dongle is plugged in to the EFI Splash RP...

Page 10: ... iii Setting the IP address The following procedure explains how to set the digital press to a fixed IP address using the the digital press Control Panel TO CONFIGURE THE DIGITAL PRESS IP ADDRESS USING THE CONTROL PANEL 1 Power on or wake up the digital press Wait for the Network and Web applications to illuminate on the digital press 2 Press the Log In Out button on the digital press 3 Type the I...

Page 11: ...lash RPX iii IP address see Configuring the EFI Splash RPX iii for the TCP IP network in the Configuration Guide If automatic discovery does not work the following procedure explains how to configure the Macintosh IP connection manually TO CONFIGURE THE MACINTOSH IP ADDRESS MANUALLY 1 Choose System Preferences from the Apple menu on the EFI Splash RPX iii and then choose Network The TCP IP Control...

Page 12: ...lowing table describes some common problems and solutions If this happens Try this Start Page fails to print Make sure that the digital press is turned on and ready to print Recheck that the crossover cable is present and properly connected to the Fiery If the problem persists Power off the digital press Power off the RPX iii Macintosh computer by choosing Shut Down from the Apple menu Wait one mi...

Page 13: ...tries are blank reinstall the Splash RPX iii Server Software EFI Splash RPX iii appears on the list of printers on a client workstation but certain jobs do not print Print a job from a different application to determine if the problem is associated with a particular application Make sure that the connection between the EFI Splash RPX iii and the client workstation is working by printing a simple f...

Page 14: ...rectly but other pages sent from the EFI Splash RPX iii do not contact Technical Support If the printed output is poor the problem may be with the Fiery For more information see the documentation that accompanies your Fiery If you can print the Configuration page but cannot print a job from a computer on the network do the following Check all components of the network including cables connectors t...

Page 15: ... prints Once the connection is successful the EFI Splash RPX iii Startup Page prints TO MANUALLY RESTART THE INTEGRATED FIERY COLOR SERVER 1 Ensure that the Fiery is not receiving processing or printing any files 2 If needed press the Services button on the digital press Control Panel 3 Touch All Services on the touch screen 4 Touch Web Applications and then touch Restart Server on the touch scree...

Page 16: ...TROUBLESHOOTING 16 Reinstalling Fiery system software If the Fiery system software is reinstalled for any reason you must Quit the EFI Splash RPX iii Follow the connection procedures in Getting Started ...

Page 17: ...aulty monitor 6 Fiery documentation 5 14 Fiery IP address 10 Fiery Setup 12 Fiery Start Page 10 Fiery system software 16 Fiery user documentation 8 G Gigabit Ethernet 7 H hard disk drive 6 I ID on digital press 10 IP address 8 10 configuring 10 configuring manually 11 IP address of Fiery 10 IP address on digital press 10 K keyboard 6 M Macintosh documentation 5 6 8 memory 7 minimizing slowdowns 7 ...

Page 18: ...an cable 9 scan crossover cable 8 server software 8 servicing the digital press 12 Splash RPX iii dongle 7 9 Splash RPX iii Startup Page 15 16 Start Page 10 subnet 8 system requirements 7 T Technical Support 13 14 terminology 5 Test Pages 14 Troubleshooting Help menu 14 U user documentation 8 V video cable 13 ...

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