T
ROUBLESHOOTING
12
Printing
Intermittent print quality and color quality problems are difficult to trace. Before you
troubleshoot print quality problems, print a Start Page to make sure that the digital press does
not need servicing or adjusting.
N
OTE
:
A Fiery Start Page prints when the Fiery is turned on or restarted if Print Start Page is
enabled in Fiery Server Setup. For information about Fiery Setup, see the documentation that
accompanies your Fiery. An EFI Splash RPX-iii Startup Page prints when the EFI
Splash RPX-iii is started if Print Startup Page is enabled in the EFI Splash RPX-iii Server
Preferences.
Printing to the digital press
The following table describes some common problems and solutions.
If this happens
Try this
Start Page fails to print.
•
Make sure that the digital press is turned on and ready to print.
•
Recheck that the crossover cable is present and properly connected to the Fiery.
•
If the problem persists:
– Power off the digital press.
– Power off the RPX-iii Macintosh computer by choosing Shut Down from the Apple menu.
– Wait one minute.
– Power on the digital press, wait for the Fiery Start Page to print, and verify that the Fiery
IP address is correct.
– Power on the EFI Splash RPX-iii and start the Splash RPX-iii Server Software.
•
If the problem persists, service the digital press.
Color quality is inconsistent.
•
To check the color quality of the digital press, make copies of color documents from the
glass.
•
The digital press may require service (call your authorized service/support center).
