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P H A S E R 8 5 6 0 E VA L U AT O R G U I D E
UNRIVALLED SERVICE AND SUPPORT
Behind every Xerox product is a large network of customer support
that’s unrivalled in the industry and available when you need it.
Xerox service professionals use leading-edge technologies to keep
you up and running. They’re even linked to the engineers who
designed your product, so you can be confident when you choose
Xerox. And Genuine XEROX
®
supplies are always readily available.
XEROX OFFICE SERVICES SUPPORT
Asset Management Services
• Asset Optimisation and Tracking — Process and tools to
optimise an enterprise’s office output infrastructure and
reduce hard costs.
• Break-Fix Management — Single point of ownership
and management for break-fix service for all brands of
office output devices, regardless of manufacturer
• Supplies Management — Process and tools to procure,
monitor and replenish all document-related supplies
proactively.
Imaging and Output Management Services
• Output Management — Single point of management of
office output from all output devices, regardless of
manufacturer
• Image Capture and Workflow — Cost-efficient solutions
for capturing, managing, retrieving and distributing
information into digital repositories.
Support Services
• Technology Procurement and Deployment — A creative
and flexible end-to-end print/computer product acquisition
solution that uses a single-point-of-contact model, while
lowering the total cost of acquisition.
• Help Desk Services — A broad range of enterprise services,
managed through a centralised single point of contact and
delivered through either an onsite or off-site model.
• End User Services — Microsoft software implementation,
IT project consulting and customer education.
Access Managed Services
• Student and Library Patron Access — Custom designed
and implemented customer-managed solutions for student
and library patron print access management.
ADDITIONAL INFORMATION SOURCES
Phaser 8560 Front Panel:
• The front panel offers tools and information pages to
help with machine setup, feature selections, operational
problem solutions, media feed and supply issues.
Customer Documentation Contains:
• Read Me First/Setup Poster
• Quick Reference Guide
• Training and Information CD
• System Administrator’s CD
• CentreWare Network Services
• Print Drivers
• Management Tools
On the Web
Visit www.xerox.com/office for:
• Product, supplies and support information
• Downloading drivers
• Finding your local Xerox sales representative
• Online documentation
Visit www.xerox.com/office/support for:
Support and service information, including the same
troubleshooting Knowledge Base used by Xerox
Customer Support staff to provide the latest technical
information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
SUPPORT AND INFORMATION SOURCES
