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Xerox Phaser 7800DN User Manual Download Page 121

Troubleshooting 

 

 

Phaser 7800 Color Printer  121 

 

User Guide 

 

Clearing Jams in the Advanced Finisher 

This section includes: 

 

Clearing Jams Under the Advanced Finisher Top Cover ................................................................................. 121 

 

Clearing Jams in the Advanced Finisher Transport ........................................................................................... 122 

 

 

Clearing Jams Under the Advanced Finisher Top Cover 

1.

 

Pull up the lever on the top cover. 

 

2.

 

Open the top cover by rotating it to the left. 

 

Summary of Contents for Phaser 7800DN

Page 1: ...n Italiano Guida per l utente Deutsch Benutzerhandbuch Espa ol Gu a del usuario Portugu s Guia do usu rio Nederlands Gebruikershandleiding Svenska Anv ndarhandbok Dansk Betjeningsvejledning e tina U i...

Page 2: ...ger ATM Flash Macromedia Photoshop and PostScript are trademarks of Adobe Systems Incorporated in the United States and or other countries Apple AppleTalk Bonjour EtherTalk Macintosh Mac OS and TrueTy...

Page 3: ...t Front View of Phaser 7800DX Color Printer 18 Rear View 18 Control Panel 19 Internal Components 19 Professional Finisher 20 Advanced Finisher 21 Information Pages 22 Printing the Configuration Report...

Page 4: ...essional Finisher Guidelines 38 Supported Paper Types and Weights 39 Supported Standard Paper Sizes for Phaser 7800DN and 7800GX Color Printers 39 Supported Standard Paper Sizes for the Phaser 7800DX...

Page 5: ...aning the Printer Exterior 77 Cleaning the Printer Interior 78 Routine Maintenance 84 Replacing Staple Cartridges 84 Emptying the Hole Punch Waste Container 91 Billing and Usage Information 94 Orderin...

Page 6: ...Configurations and Options 160 Standard Features 160 Available Configurations 161 Options and Upgrades 161 Physical Specifications 162 Phaser 7800DN Color Printer Configuration 162 Phaser 7800GX Color...

Page 7: ...ion 171 Germany 171 Turkey RoHS Regulation 171 Material Safety Data Sheets 172 C Recycling and Disposal 173 All Countries 174 North America 175 European Union 176 Domestic Household Environment 176 Pr...

Page 8: ......

Page 9: ...10 Operational Safety 11 Maintenance Safety 13 Printer Symbols 14 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following...

Page 10: ...moving covers and guards for installing optional equipment Except for user installable options there are no parts that you can maintain or service behind these covers The following are hazards to your...

Page 11: ...ecifications on page 162 Do not block or cover the slots or openings on the printer These openings are provided for ventilation and to prevent overheating of the printer Place the printer in an area w...

Page 12: ...hen unplugging the power cord The power cord is attached to the printer as a plug in device on the back of the printer If it is necessary to disconnect all electrical power from the printer disconnect...

Page 13: ...e procedure that is not specifically described in the documentation supplied with your printer Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables or routine...

Page 14: ...could cause serious injury or even death Ignoring this caution could damage property Hot surface on or in the printer Use caution to avoid personal injury Do not burn the item Do not lift here Hot su...

Page 15: ...Phaser 7800 Color Printer 15 User Guide This chapter includes Parts of the Printer 16 Information Pages 22 Energy Saver Mode 23 Administration Features 24 More Information 26 2 Features...

Page 16: ...er 17 Left Front View of Phaser 7800DX Color Printer 17 Rear View 18 Control Panel 18 Internal Components 19 Professional Finisher 20 Advanced Finisher 21 Left Front View of Phaser 7800DN Color Printe...

Page 17: ...Color Printer 1 Left Side Door C 2 Tray 1 with Extension Tray 3 Left Side Door B 4 Left Side Door A 5 Left Side Door D 6 Control Panel 7 Output Tray 8 Center Output Tray 9 Secondary Power Switch 10 F...

Page 18: ...de Door B 4 Left Side Door A 5 Left Side Door D 6 Control Panel 7 Output Tray 8 Center Output Tray 9 Secondary Power Switch 10 Front Door 11 Tray 2 12 2500 Sheet Feeder Trays 3 5 13 Tray 3 14 Tray 5 1...

Page 19: ...cess to Troubleshooting menus and videos Prompts you to load paper replace supplies and clear jams Displays errors and warnings Plays event driven videos 1 Touch Screen displays information and provid...

Page 20: ...Guide Professional Finisher 1 Center Tray 2 Hole Punch Unit 3 Hole Punch Waste Container 4 Finisher Front Door 5 Right Top Tray 6 Exit Cover 7 Right Middle Tray 8 Staple Cartridge 9 Booklet Maker Bin...

Page 21: ...nit optional 3 Hole Punch Waste Container 4 Center Tray 5 Finisher Top Cover 6 Staple Cartridge for optional Booklet Maker 7 Side Cover for optional Booklet Maker 8 Booklet Maker optional 9 Right Tray...

Page 22: ...printing the information pages 1 At the control panel touch Printer 2 Touch the Tools tab then touch Tray Management 3 Touch Information Pages Source 4 Touch the specific tray you want the printer to...

Page 23: ...e automatic transition a Select the Enable Energy Saver check box b To change each option touch Edit Ready Mode to Low Power Low Power to Sleep c Enter the minutes from 1 120 using the keypad The Low...

Page 24: ...n Windows Macintosh UNIX or Linux environments TCP IP and HTTP enabled in the printer A network connected computer with a Web browser that supports JavaScript For details see the Help in CentreWare In...

Page 25: ...r or for billing supplies replenishment or product improvement Automatically transmitted data can include product registration meter read supply level printer configuration and settings software versi...

Page 26: ...ter and proposes solutions www phasersmart com Technical support information for your printer includes online Technical Support Online Support Assistant and driver downloads www xerox com office 7800s...

Page 27: ...apter includes Installation and Setup Overview 28 Modifying General Settings 30 Installing the Software 31 See also Installation Guide packaged with your printer System Administrator Guide at www xero...

Page 28: ...ils on connection and network setup print the Connection Setup page 1 At the control panel touch Printer 2 On the Information tab touch Print Reference Materials 3 Touch Connection Setup 4 Touch Print...

Page 29: ...previously turned on and configured see the System Administrator Guide at www xerox com office 7800docs Optimizing Printer Performance Several factors influence printer performance including temperatu...

Page 30: ...e date time and display format Note The date and time are automatically set through Network Time Protocol NTP To modify these settings go to the Properties tab in CentreWare Internet Services and chan...

Page 31: ...rectly and has a valid IP address The IP address usually appears in the upper right corner of the control panel If you cannot find the IP address see Finding the IP Address of the Printer on page 24 I...

Page 32: ...n the list of discovered printers and you know the IP address a Click the Network Printer Icon right at the top of the gray window b Enter the IP Address or the DNS name for the printer c Click Search...

Page 33: ...lick OK 9 Select your printer in the list of discovered printers then click Continue 10 If your printer does not appear in the list of discovered printers a Click the Network Printer Icon b Type the I...

Page 34: ...ick the Start button e Repeat steps a and b then click the printer package for use with the Xerox Services for UNIX Systems package that you selected earlier The second part of the driver package is r...

Page 35: ...Phaser 7800 Color Printer 35 User Guide This chapter includes Supported Paper 36 Loading Paper 41 Printing on Special Paper 53 4 Paper and Media...

Page 36: ...d to avoid jams For best results use Xerox paper and media recommended for your printer Recommended Media A list of paper and media recommended for your printer is available at www xerox com paper Rec...

Page 37: ...Paper Storage Guidelines Storing your paper and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible to damage from ul...

Page 38: ...lines Right top tray capacity 500 sheets Right middle tray capacity 1500 sheets Right top tray supports paper sizes from 182 x 182 mm 7 2 x 7 2 in through 330 2 x 488 mm 13 x 19 2 in Right middle tray...

Page 39: ...touch Printer Print Reference Materials Paper Tips Print Supported Standard Paper Sizes for Phaser 7800DN and 7800GX Color Printers Tray Number European Standard Sizes North American Standard Sizes Al...

Page 40: ...Postcard 101 6 x 152 4 mm 4 x 6 in 127 x 178 mm 5 x 7 in Trays 1 3 JIS B4 257 x364 mm 10 1 x 14 3 in A3 297 x 420 mm 11 7 x 16 5 in A5 148 x 210 mm 5 8 x 8 3 in Statement 140 x 216 mm 5 5 x 8 5 in Leg...

Page 41: ...oading Paper in Tray 1 41 Loading Paper in Trays 2 5 44 Setting the Guide Locks in the 500 Sheet Adjustable Trays 49 Changing Paper Size Type and Color 51 Loading Paper in Tray 1 1 Open Tray 1 and rem...

Page 42: ...re separates any sheets that are stuck together and reduces the possibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it 5 Load the pape...

Page 43: ...d printing insert letterhead pre printed paper and labels face down with the bottom edge leading into the printer Load hole punched paper with the holes toward the back For short edge feed 2 sided pri...

Page 44: ...s of the paper 7 If the control panel prompts you verify the size type and color information on the Tray Settings screen a Touch Size Type or Color then modify the settings as needed b Touch OK Note F...

Page 45: ...in the correct position for the standard or custom size paper you are loading For details see Setting the Guide Locks in the 500 Sheet Adjustable Trays on page 49 3 Remove any paper that is a differen...

Page 46: ...feeds do not remove paper from its packaging until you are ready to use it 6 Load the paper in the tray Do one of the following For long edge feed 1 sided printing insert letterhead pre printed paper...

Page 47: ...d paper with the holes toward the back For short edge feed 2 sided printing insert letterhead and pre printed paper face down with the top edge toward the left Load hole punched paper with the holes t...

Page 48: ...8 Close the tray 9 If the control panel prompts you verify the size type and color information on the Tray Settings screen a Touch Size Type or Color then modify the settings as needed b Touch OK Note...

Page 49: ...ettings In the custom position the guides move in 1 mm increments To move the guide locks from the standard to the custom paper size position do the following 1 Pull out the tray until it stops Note F...

Page 50: ...tray guides move in increments of 1 mm To move the guide locks from the Custom to the Standard paper size position do the following 1 Pull out the tray until it stops Note For best results remove any...

Page 51: ...de 3 To release the fine adjustment block pinch the levers and slide the guide lock to the right as shown 4 Replace the retainer and snap it into place 5 Load the standard size paper in the tray The t...

Page 52: ...u when you load paper If you move the guides to load a different paper size in Trays 2 5 the control panel displays an error message Once you load the new paper change the size type and color of paper...

Page 53: ...velopes Try another envelope brand if you do not get desired results Maintain constant temperatures and relative humidity Store unused envelopes in their packaging to avoid the excess moisture and dry...

Page 54: ...n Tray 1 1 Open Tray 1 and remove any paper that is a different size or type 2 Move the width guides to the edges of the tray 3 Load the envelopes with the flaps closed and facing down Load envelopes...

Page 55: ...side of the sheet of labels Use full sheet labels only Store unused labels flat in their original packaging Leave the sheets of labels inside the original packaging until ready to use Return any unus...

Page 56: ...are planning to use Do not leave glossy cardstock in the tray when you are finished printing Replace unused cardstock in the original wrapper and seal Rotate stock frequently Long periods of storage...

Page 57: ...Phaser 7800 Color Printer 57 User Guide This chapter includes Printing Overview 58 Selecting Printing Options 59 Printing Features 63 5 Printing...

Page 58: ...appropriate tray On the printer control panel specify the size color and type 3 Access the print settings in your software application For most software applications press CTRL P for Windows or CMD P...

Page 59: ...oftware application are temporary The application and the computer do not save the settings after the application is closed Print Driver Help Xerox print driver software Help information is available...

Page 60: ...rmation about Windows print driver options click the Help button in the Printing Preferences window Setting Printing Options for an Individual Job for Windows To use special printing options for a par...

Page 61: ...ngs before sending the job to the printer 1 With the document open in your application click File Print 2 Select your printer from the list 3 Select Xerox Features from the Copies Pages menu 4 Select...

Page 62: ...et of printing options 1 With the document open in your application click File Print 2 Select your printer from the Printers list 3 Select the desired printing options from the drop down lists in the...

Page 63: ...for Windows 71 Printing Special Job Types 71 Printing on Both Sides of the Paper Printing a 2 Sided Document If your printer supports Automatic 2 Sided Printing the options are specified in the print...

Page 64: ...r to use based on the document size paper type and paper color you specify You can also select a specific tray loaded with the desired paper Printing Multiple Pages to a Single Sheet N Up When printin...

Page 65: ...in the correct order so that you can fold and staple the pages to create the booklet When you print booklets using the Windows PostScript or Macintosh driver you can specify the gutter and creep Gutte...

Page 66: ...e step process for defining custom color correction By making a selection from each of the three fields you create a sentence for controlling the color characteristics of the document You can create s...

Page 67: ...fferent prints the front and back covers from different trays Printing Inserts You can add blank or pre printed inserts before page one of each document or after designated pages within a document Add...

Page 68: ...ange with a hyphen For example to specify pages 1 6 9 10 and 11 type 1 6 9 11 Paper displays the default size color and type of paper selected in Use Job Settings Click the Down Arrow to the right of...

Page 69: ...he right side of the Paper field and select Other Size to access the Scale Options No Scaling does not increase or decrease the size of the image from the original Automatic Scaling changes the print...

Page 70: ...k Text provides a field in which you enter the text to be printed as the watermark Font and Color determine the font size style and color of the watermark Angle sets the degree of rotation applied to...

Page 71: ...ow click the plus sign 4 Double click Untitled at the top of the window and type a name for the new custom size 5 Enter the height and width of the new custom size 6 Click the arrow to the right of th...

Page 72: ...ontrol panel To release a Secure Print job for printing 1 At the control panel touch Jobs 2 Touch Personal and Secure Jobs 3 Touch your assigned private folder 4 Type the passcode assigned to the job...

Page 73: ...nter the number of copies then touch OK 6 Touch the name of the desired print job 7 To submit the print job touch Print The job prints and remains on the printer hard drive for future use Personal Pri...

Page 74: ......

Page 75: ...Color Printer 75 User Guide This chapter includes General Precautions 76 Cleaning the Printer 77 Routine Maintenance 84 Billing and Usage Information 94 Ordering Supplies 95 Moving the Printer 98 6 M...

Page 76: ...ove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that is not described i...

Page 77: ...e Printer Interior 78 Cleaning the Printer Exterior Regular cleaning keeps the touch screen and control panel free from dust and dirt To clean the printer exterior 1 To avoid activating buttons and me...

Page 78: ...tray paper trays and other exterior areas of your printer Cleaning the Printer Interior Cleaning the Printhead Lenses The printer is constructed with four printhead lenses Clean all lenses as describ...

Page 79: ...e four printheads has its own cleaning tool Slowly pull the printhead lens cleaner out until the three dots are visible Note The printhead lens cleaner does not detach from the printer 5 Slowly push t...

Page 80: ...ng the Feed Rollers Periodically inspect the feed rollers in each of the installed trays and clean them if paper dust or other residue is visible Dirt on the feed rollers can cause paper jams or deter...

Page 81: ...eed rollers in the tray 4 Slide the feed roller cover toward the front of printer 5 Turn each feed roller until the roller hook is visible 6 Pull each feed roller hook out of the groove on the axle 7...

Page 82: ...ter 9 Align the hole of the first feed roller with the axle 10 Slide the feed roller along the axle until the protrusions fit completely into the slots and the roller hook reseats into the groove 11 I...

Page 83: ...Maintenance Phaser 7800 Color Printer 83 User Guide 13 Reinsert the tray at an angle 14 Slide the tray back into the printer 15 Repeat for all of the installed trays...

Page 84: ...Supplies on page 95 Replacing Staple Cartridges A message appears on the control panel when a staple cartridge is empty Replacing Staples in the Booklet Maker of the Advanced Finisher WARNING Do not...

Page 85: ...sition in the finisher Note If you have trouble inserting the cartridge ensure that the staples are positioned correctly in the cartridge Note The Booklet Maker uses two staple cartridges Booklet stap...

Page 86: ...cartridge by the orange handle and pull it firmly toward you to remove it Check inside the finisher for any loose staples and remove them 4 Pinch both sides of the staple pack 1 and remove the staple...

Page 87: ...y Push it in until it clicks 7 Close the finisher front door Replacing Staples in the Booklet Maker of the Professional Finisher 1 Open the finisher front door 2 While squeezing the orange levers R2 a...

Page 88: ...orange tabs on both sides of the staple cartridge 4 While gripping the orange tabs of the staple cartridge rotate it in the direction shown 5 Lift the staple cartridge out of the stapler unit 6 Push...

Page 89: ...tridge 8 Push the stapler assembly until it clicks into its original position 9 Close the finisher front door Replacing Staples in the Main Stapler of the Advanced Finisher 1 Open the finisher front d...

Page 90: ...e staples and remove them 5 Pinch both sides of the staple pack 1 and remove the staple pack from the cartridge 2 6 Insert the front side of the new staple pack into the staple cartridge 1 then push t...

Page 91: ...appears on the control panel when the hole punch waste container is full Emptying the Hole Punch Waste Container in the Professional Finisher WARNING Do not perform this procedure while the printer i...

Page 92: ...e finisher 5 Close the finisher front door Emptying the Hole Punch Waste Container in the Advanced Finisher WARNING Do not perform this procedure while the printer is printing 1 Lift the finisher tran...

Page 93: ...Maintenance Phaser 7800 Color Printer 93 User Guide 3 Empty the container 4 Insert the container all the way into the finisher 5 Close the finisher front transport cover then close the top cover...

Page 94: ...otal number of color impressions plus black impressions 3 To view impression counts for large paper scroll to the next screen Color Large Impressions Number of large pages printed that specify color B...

Page 95: ...umber on the control panel To view the serial number on the control panel 1 At the control panel touch Printer 2 On the Information tab touch About This Printer The General tab displays the model seri...

Page 96: ...technical service intervention These parts have longer rated lives than routine maintenance items Customer Replaceable Units for this printer include the following 110 V Fuser for the Phaser 7800 Col...

Page 97: ...epresentative for details Viewing Printer Supply Status You can check the status of printer supplies at any time 1 To view basic information about toner cartridges do one of the following At the contr...

Page 98: ...r cartridges to prevent toner from spilling Pack the printer inside a box For a repacking kit and instructions go to www xerox com office 7800support CAUTION Failure to repackage the printer properly...

Page 99: ...Phaser 7800 Color Printer 99 User Guide This chapter includes General Troubleshooting 100 Jams 104 Print Quality Problems 146 Getting Help 152 7 Troubleshooting...

Page 100: ...h is behind the front door and the Secondary Power switch is on the top of the printer Wait two minutes then turn on both of the switches For details see Turning the Printer On and Off on page 28 The...

Page 101: ...r transparencies It takes more time to print on certain types of special media Make sure that the paper type is set properly in the driver and at the printer control panel The printer is in Energy Sav...

Page 102: ...d print on the touch screen 1 At the control panel touch Jobs 2 Find the failed print job in the list 3 Note the status of the failed print job such as Held Resources Required 4 For details touch the...

Page 103: ...set to Manual NTP Disabled Change the Date and Time to Automatic by enabling NTP Enable NTP using CentreWare Internet Services 1 At your computer open a Web browser type the IP address of the printer...

Page 104: ...inter User Guide Jams This section includes Clearing Paper Jams 105 Clearing Jams in the Advanced Finisher 121 Clearing Jams in the Professional Finisher 123 Minimizing Paper Jams 133 Troubleshooting...

Page 105: ...Left Side Door B 116 Clearing Jams in the Duplex Unit at Left Side Doors A and B 117 Clearing a Paper Size or Type Jam in Tray 1 119 CAUTION To avoid damage always remove jammed paper carefully withou...

Page 106: ...did not find jammed paper push up the latch on the left side of the printer to open Left Side Door A WARNING Internal parts of the printer can be hot Use caution when doors and covers are open 3 Remo...

Page 107: ...7800 Color Printer 107 User Guide 5 Replace the paper in the tray Note Do not load paper above the maximum fill line Overfilling can cause paper jams Clearing Jams at Tray 2 1 Open Left Side Door A 2...

Page 108: ...Troubleshooting 108 Phaser 7800 Color Printer User Guide 3 Close Left Side Door A 4 Pull Tray 2 out until it stops 5 Remove any crumpled paper from the tray...

Page 109: ...hat the guides are pressed firmly against the paper Note For a Paper Size Jam message remove the paper to adjust the paper guides For details see Paper Misfeeds and Paper Size Jams on page 135 7 Push...

Page 110: ...Troubleshooting 110 Phaser 7800 Color Printer User Guide 2 Remove the jammed paper 3 Close Left Side Door C 4 Pull out the tray specified on the control panel...

Page 111: ...Verify that the paper is loaded correctly in the tray and that the guides are pressed firmly against the paper Note For a Paper Size Jam message remove the paper to adjust the paper guides For details...

Page 112: ...at Trays 3 4 of the 2500 Sheet Feeder For details on clearing jams at Trays 3 4 see Clearing Jams at Trays 3 5 of the 1500 Sheet Feeder on page 109 Clearing Jams at Tray 5 of the 2500 Sheet Feeder 1 O...

Page 113: ...113 User Guide 4 Pull out the tray until it stops 5 Remove any paper from under the transport cover 6 Remove any crumpled paper from the tray and torn paper from the paper path above the tray 7 Push...

Page 114: ...Color Printer User Guide Clearing Jams at Left Side Door A 1 Open Left Side Door A 2 Remove the jammed paper 3 Open the fuser by pulling out the green handle WARNING The area around the fuser can be...

Page 115: ...lor Printer 115 User Guide 4 Remove the jammed paper 5 Close the fuser by pushing in the green handle until it stops CAUTION To avoid damage to the printer verify that the fuser is closed before proce...

Page 116: ...Troubleshooting 116 Phaser 7800 Color Printer User Guide Clearing Jams in the Duplex Unit at Left Side Door B 1 Open Tray 1 2 Open Left Side Door B 3 Remove the jammed paper...

Page 117: ...117 User Guide 4 Close Left Side Door B Clearing Jams in the Duplex Unit at Left Side Doors A and B 1 Open Left Side Door A WARNING Internal parts of the printer can be hot Use caution when doors and...

Page 118: ...Troubleshooting 118 Phaser 7800 Color Printer User Guide 3 Close Left Side Door A 4 Open Left Side Door B 5 Remove the jammed paper 6 Close Left Side Door B...

Page 119: ...nter 119 User Guide Clearing a Paper Size or Type Jam in Tray 1 1 Remove any paper from Tray 1 2 Open Left Side Door A WARNING Internal parts of the printer can be hot Use caution when doors and cover...

Page 120: ...Troubleshooting 120 Phaser 7800 Color Printer User Guide 4 Close Left Side Door A 5 Replace the paper in the tray specified on the control panel with the specified paper size and type...

Page 121: ...nced Finisher This section includes Clearing Jams Under the Advanced Finisher Top Cover 121 Clearing Jams in the Advanced Finisher Transport 122 Clearing Jams Under the Advanced Finisher Top Cover 1 P...

Page 122: ...ll torn pieces from the finisher 4 Close the top cover of the finisher Clearing Jams in the Advanced Finisher Transport 1 Lift the handle of the center tray straight up to open the transport cover 2 R...

Page 123: ...in the Finisher 125 Clearing Jams at 2b in the Finisher 126 Clearing Jams at 3 in the Finisher 128 Clearing Jams at 4a in the Finisher 129 Clearing Jams at 4b in the Finisher 130 Clearing Jams at 5 in...

Page 124: ...ional Finisher Transport 1 Open the finisher transport cover 2 Remove the jammed paper Note If the paper is torn remove all torn pieces from the finisher If no paper is visible turn green knob 1 in th...

Page 125: ...er Guide Clearing Jams at 2a in the Finisher 1 If the paper is visible at the output tray exit remove the paper by pulling it in the direction shown 2 Open the front door of the finisher 3 Move green...

Page 126: ...splays a message to do so turn knob 2c in the direction shown 6 Carefully remove the paper Note If the paper is torn remove all torn pieces from the finisher 7 Push lever 2a to its original position u...

Page 127: ...med paper 4 To release paper that is inaccessible or if the control panel displays a message to do so turn knob 2c in the direction shown 5 Carefully remove the paper Note If the paper is torn remove...

Page 128: ...ring Jams at 3 in the Finisher 1 Open the front door of the finisher 2 Pull down green lever 3 3 Remove the jammed paper Note If the paper is torn remove all torn pieces from the finisher 4 Return lev...

Page 129: ...of the finisher 2 Using the green handle pull out unit 4 until it stops 3 Turn green knob 4a in the direction shown to release the jammed paper 4 Carefully remove the paper Note If the paper is torn...

Page 130: ...Guide Clearing Jams at 4b in the Finisher 1 Open the front door of the finisher 2 Move green lever 4b to the left 3 If paper is visible remove the jammed paper by pulling in the direction shown 4 Usi...

Page 131: ...shown to release the jammed paper 6 Carefully remove the paper from the upper left side and from inside the unit Note If the paper is torn remove all torn pieces from the finisher 7 Return unit 4 to i...

Page 132: ...ing Jams at 5 in the Finisher 1 Open finisher exit door 5 by lifting upward at the green label 5 2 To remove the paper pull it in the direction shown Note If the paper is torn remove all torn pieces f...

Page 133: ...e Booklet Tray 1 Open the front door of the finisher 2 Turn green knob 4a in the direction shown to release the jammed paper 3 To remove the paper pull it in the direction shown Note If the paper is t...

Page 134: ...r that is curled torn moist creased or folded To separate the sheets before loading into the tray fan the paper Observe the paper tray fill line never overfill the tray Adjust the paper guides in all...

Page 135: ...approved paper For details see Supported Paper on page 36 Humidity is too high for coated paper Feed paper one sheet at a time Paper Misfeeds and Paper Size Jams Probable Causes Solutions The paper i...

Page 136: ...aceable Units on page 96 Paper Jam Message Stays On Probable Causes Solutions Some paper remains jammed in the printer Recheck the media path and make sure that you have removed all of the jammed pape...

Page 137: ...ple Jams in the Professional Finisher 139 Clearing Staple Jams in the Advanced Finisher 141 Clearing Booklet Staple Jams in the Advanced Finisher 143 Clearing Main Staple Jams in the Professional Fini...

Page 138: ...the finisher for any loose staples and remove them 4 Pull the staple cartridge clamp firmly in the direction shown to open it 5 Remove the jammed staples by pulling them in the direction shown WARNIN...

Page 139: ...nal Finisher The stapler in the booklet maker uses two staple cartridges labeled R2 and R3 Booklet stapling requires that both staple cartridges be free of jammed staples WARNING Do not perform this p...

Page 140: ...cartridge 4 While gripping the orange tabs of the staple cartridge rotate it in the direction shown 5 Lift the staple cartridge out of the stapler unit 6 Remove the jammed staples by pulling them in...

Page 141: ...you find no jammed staples repeat the preceding steps for the other staple cartridge 9 Return the staple cartridge assembly to its original position 10 Close the finisher front door Clearing Staple Ja...

Page 142: ...4 Grip the staple cartridge by the orange handle and pull it firmly toward you to remove it 5 Check inside the finisher for any loose staples and remove them 6 Pull the staple cartridge clamp firmly...

Page 143: ...e locked position 9 Grip the staple cartridge by the orange handle and insert it into the stapler assembly Push it in until it clicks 10 Close the finisher front door Clearing Booklet Staple Jams in t...

Page 144: ...ridges are not visible grip the vertical panels at the left and right of the opening and slide them to the center 3 Hold the tabs on both sides of the staple cartridge and pull the cartridge out of th...

Page 145: ...the finisher Note If you have trouble inserting the cartridge ensure that the staples are positioned correctly in the cartridge Note The Booklet Maker uses two staple cartridges Booklet stapling requ...

Page 146: ...se contact your local representative for details Notes To ensure consistent print quality the toner cartridges and imaging units for many models of equipment are designed to cease functioning at a pre...

Page 147: ...er type selected in your print driver matches the paper type on which you are printing If you have the same size paper loaded in more than one tray ensure that the proper tray is selected in the print...

Page 148: ...e the fuser Repeating Spots or Lines Spot or lines appear at regular intervals on the prints 1 To identify the part of the printer that is causing the problem print the Repeating Defects page At the c...

Page 149: ...nt correctly perform the Calibrate Color procedure At the control panel touch Printer Tools Troubleshooting Resolve Problems Colors Look Wrong Calibrate Color then follow the instructions Note To view...

Page 150: ...topic and touch the video icon in the top bar to view the video Toner Missing or Easy to Rub Off Toner appears to be missing from the print or is easy to rub off 1 Verify that the paper you are using...

Page 151: ...ontrol panel touch Printer b Touch Tools Service Tools Setup c Touch the Print icon and select Printer Status 2 To adjust the fuser temperature download a PostScript file to the printer a Download the...

Page 152: ...fault or warning condition occurs the control panel displays a message informing you of the problem In many cases the control panel also displays an animated graphic showing the location of the proble...

Page 153: ...at prevent the printer from printing or degrade printing performance If more than one fault occurs only one is displayed on the control panel To view a list of the current faults on the control panel...

Page 154: ...obs A list of your personal jobs appears 5 Touch the job you want to view The screen displays information about the job such as the owner type status and time submitted and completed To print the job...

Page 155: ...ation tab touch Print Reference Materials 3 To set the quantity touch 4 To select the number of copies to print touch or or type a number using the keypad 5 Touch OK 6 To scroll through the list as ne...

Page 156: ...counts as two impressions 3 Touch Usage Counters to see detailed usage information Locating the Serial Number on the Control Panel 1 At the control panel touch Printer 2 On the Information tab touch...

Page 157: ...ld then press Enter or Return 2 On the Support tab select the General tab 3 Under Support Tools click the PhaserSMART Diagnostic Tool link 4 Follow the onscreen instructions CentreWare Internet Servic...

Page 158: ...printer and proposes solutions www phasersmart com Technical support information for your printer includes online Technical Support Online Support Assistant and driver downloads www xerox com office 7...

Page 159: ...nter 159 User Guide This appendix includes Printer Configurations and Options 160 Physical Specifications 162 Environmental Specifications 165 Electrical Specifications 166 Performance Specifications...

Page 160: ...tomatic 2 sided printing Color touch screen control panel Tray 1 with 100 sheet capacity Tray 2 with 500 sheet capacity Internal 160 GB hard drive 1 33 GHz processor 2 GB RAM Universal Serial Bus USB...

Page 161: ...1500 Sheet Feeder 5 including the 2500 Sheet Feeder Optional trays 3 None None Finisher No Optional Optional PhaserMatch with PhaserMeter Optional Yes Optional Options and Upgrades Advanced Finisher P...

Page 162: ...r Printer Configuration Width 641 4 mm 25 25 in Depth 698 5 mm 27 5 in Height 952 5 mm 37 5 in Weight 125 kg 275 lb Configuration with Advanced Finisher and Booklet Maker Width 1666 mm 65 6 in Depth 6...

Page 163: ...Specifications Phaser 7800 Color Printer 163 User Guide Clearance Requirements Phaser 7800 Color Printer Phaser 7800 Color Printer with Advanced Finisher and Booklet Maker...

Page 164: ...Specifications 164 Phaser 7800 Color Printer User Guide Phaser 7800 Color Printer with Professional Finisher...

Page 165: ...nmental Specifications Temperature Operating 10 32 C 50 90 F Optimum print quality 15 28 C 59 82 F Relative Humidity Operating 15 85 non condensing Optimum print quality 20 70 Elevation For optimum pe...

Page 166: ...ng Equipment The ENERGY STAR and ENERGY STAR mark are registered United States trademarks The ENERGY STAR Imaging Equipment Program is a team effort between United States European Union and Japanese g...

Page 167: ...re the same for all print quality modes and are provided in pages per minute ppm Paper orientation is indicated as short edge feed SEF or long edge feed LEF 1 Sided Printing A4 Letter LEF A4 Letter SE...

Page 168: ...Printed Letterhead Recycled Custom 45 ppm 32 ppm 17 ppm 15 ppm 15 ppm Lightweight Cardstock Lightweight Glossy Cardstock Labels 32 ppm 25 ppm 15 ppm 13 ppm 13 ppm Cardstock Glossy Cardstock 22 ppm 18...

Page 169: ...Phaser 7800 Color Printer 169 User Guide This appendix includes Basic Regulations 170 Material Safety Data Sheets 172 B Regulatory Information...

Page 170: ...residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harmful interference t...

Page 171: ...us for the consumer or for the environment To ensure compliance with European Union regulations use shielded interface cables A signed copy of the Declaration of Conformity for this printer can be obt...

Page 172: ...Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support...

Page 173: ...Phaser 7800 Color Printer 173 User Guide This appendix includes All Countries 174 North America 175 European Union 176 Other Countries 178 C Recycling and Disposal...

Page 174: ...gulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling a...

Page 175: ...take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs...

Page 176: ...cal and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your...

Page 177: ...r more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Pe...

Page 178: ...Recycling and Disposal 178 Phaser 7800 Color Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance...

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