Xerox Phaser 6180, Service Manual, Page: 314 / 616

4-80 Phaser 6180 Color Laser Printer Service Manual
General Troubleshooting
Operating System and Application Problems
Windows 2000, Windows XP, Windows Server Troubleshooting
Note
For Window XP, select Classic Look or the Windows XP procedures will
not match the following procedures. To select
Classic Look , click Start ,
Settings , Taskbar, and Start Menu . Select the Start Menu tab, and then
Classic Start Menu . Click OK .
This troubleshooting section assumes you have completed the following
tasks.
■ Loaded a Phaser printer PCL or PostScript printer driver.
■ Printed and kept a current copy of the Configuration page.
Verify Settings
1. Verify the settings on the Configuration page.
■
IP Address Source is set to: DHCP , Control Panel , BOOTP , or Auto
IP (depending on your network configuration).
■ Current IP Address is set correctly. (Note this address if it is
assigned by Auto IP, DHCP, or BOOTP.)
■
Subnet Mask is set correctly (if used).
■ Default Gateway is set correctly (if used).
■
LPR is enabled. Verify that the LPR and AppSocket settings are set
as desired.
■ Interpreters : Auto , PCL , or PostScript (depending on your driver).
2. Verify that the client is logged into the network and printing to the correct
print queue. The user should also have access to the Phaser printer
queue.
Verify Driver Installation
1. From the desktop, right-click My Network Places , and select Properties .
2. Right-click Local Area Connection and select Properties .
3. Click the General tab. View the list of installed network protocols to verify
that TCP/IP is installed. (For more information, contact your network
administrator.)
4. Click Install to install any components not listed, and then restart your
computer.
5. From the Start menu, select Start > Settings > Printers and Faxes .
6. Right-click the printer icon, and select Properties .
7. Click the Advanced tab. Verify that the correct printer driver is installed.