Xerox Phaser 6020 User Manual Download Page 98

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Troubleshooting

Xerox

Phaser

6020 Printer

User Guide

Lower the levers to their original position.

Close the rear door.

Follow the instructions in the Printer Status window of PrintingScout.

Press

To resolve the error displayed on the control panel you must clear all paper from the paper path.

Summary of Contents for Phaser 6020

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Page 2: ...pple Bonjour EtherTalk TrueType iPad iPhone iPod iPod touch Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple...

Page 3: ...on Pages 22 Printing the Printer Information Pages from the Control Panel 22 Printing the Printer Information Pages from Your Computer 22 Power Saver Mode 23 Changing Power Saver Mode Settings Using W...

Page 4: ...ing Administrative Security Settings 42 Configuring the Host Access List 43 Managing Certificates 45 Configuring AirPrint 47 Installing the Printer as a Web Services Device 48 4 Paper and Media 49 Sup...

Page 5: ...justments and Maintenance Procedures 83 Color Registration 83 Adjusting the Paper Type 83 Adjusting the Bias Transfer Roller 84 Adjusting the Fuser 84 Refreshing the Bias Transfer Roller 84 Adjusting...

Page 6: ...Product 113 Performance Specifications 114 Controller Specifications 115 Processor 115 Memory 115 Interfaces 115 B Regulatory Information 117 Basic Regulations 118 United States FCC Regulations 118 C...

Page 7: ...Contents Xerox Phaser 6020 Printer 7 User Guide Other Countries 130...

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Page 9: ...fety 13 Maintenance Safety 15 Printer Symbols 16 Environmental Health and Safety Contact Information 17 Your printer and the recommended supplies have been designed and tested to meet strict safety re...

Page 10: ...rict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment tes...

Page 11: ...tions Disconnect the power cord when removing covers and guards for installing optional equipment Except for user installable options there are no parts that you can maintain or service behind these c...

Page 12: ...age and power Review the electrical specification of the printer with an electrician if necessary Do not place the printer in an area where people can step on the power cord Do not place objects on th...

Page 13: ...as within the printer Do not remove the protective covers Do not override any electrical or mechanical interlock devices Do not attempt to remove paper that is jammed deeply inside the product Switch...

Page 14: ...ified in Elevation on page 112 Printer Supplies Use the supplies designed for your printer The use of unsuitable materials can cause poor performance and a possible safety hazard Follow all warnings a...

Page 15: ...n the documentation supplied with your printer Clean with a dry lint free cloth only Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to...

Page 16: ...mage to the property Hot surface on or in the printer Use caution to avoid personal injury Do not burn the item Do not expose the imaging unit to light for more than 10 minutes Do not expose the imagi...

Page 17: ...fety in relation to this Xerox product and supplies contact the following customer help lines United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe 44 1707 353 434 For product safety informat...

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Page 19: ...Xerox Phaser 6020 Printer 19 User Guide This chapter includes Parts of the Printer 20 Information Pages 22 Power Saver Mode 23 Administrative Features 24 More Information 25 2 Features...

Page 20: ...e Parts of the Printer This section includes Front View 20 Rear View 20 Control Panel 21 Front View 1 Control Panel 2 Dust Cover 3 Paper Tray 4 Power Switch 5 Side Door Rear View 1 Rear Door Release B...

Page 21: ...h flashing the printer is canceling a print job 6 Cyan Toner Light This light indicates that the Cyan toner is low Flashing indicates that the toner is empty or non Xerox toner is installed 7 Magenta...

Page 22: ...ely four seconds until the printer activates Printing the Printer Information Pages from Your Computer You can use the Xerox Office Printing utility included on your installation CD to print the follo...

Page 23: ...2 Sleep The printer shifts from Low Power mode to Sleep mode for a greater reduction in power consumption Changing Power Saver Mode Settings Using Windows To change the Power Saver mode settings 1 La...

Page 24: ...ected computer with a Web browser Accessing CentreWare Internet Services At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return Logging...

Page 25: ...office 6020support Information Pages Print from the control panel or from CentreWare Internet Services click Status Information Pages CentreWare Internet Services documentation In CentreWare Internet...

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Page 27: ...34 Configuring Network Settings 38 Configuring General Settings Using CentreWare Internet Services 40 Configuring Security Settings Using CentreWare Internet Services 42 Configuring AirPrint 47 Insta...

Page 28: ...lities on your computer You can connect to your printer directly from your computer using a USB cable or a wireless network connection Note If the Software and Documentation disc is not available you...

Page 29: ...printer directly interfering with image transfer 2 Place the printer on a level solid non vibrating surface with adequate strength for the weight of the printer The printer must be horizontal with all...

Page 30: ...ments vary for the different connection methods Routers network hubs network switches and modems are not included with your printer and must be purchased separately Wireless Network If your computer i...

Page 31: ...our printer and install the print driver and software select Personal Installation then click Next Connecting to a Wireless Network To connect to a wireless network use the installer disk included wit...

Page 32: ...t 12 To complete the installation click Finish Connecting Using Searching for Networks 1 Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does no...

Page 33: ...the printer is connected to a computer using USB or a wireless network See Connecting the Printer on page 30 To connect your printer with Wi Fi Direct from your computer 1 Launch the Printer Setting...

Page 34: ...Before installing driver software verify that the printer is plugged in turned on connected correctly and has a valid IP address The IP address usually appears in the upper right corner of the contro...

Page 35: ...s of Your Printer on page 24 To enable continued use of the printer even if the IP Address assigned by the DHCP server changes you can use the installer or CentreWare Internet Services 6 In the printe...

Page 36: ...and Documentation disc into the appropriate drive on your computer Note If the Software and Documentation disc is not available you can download the latest drivers from www xerox com office 6020drive...

Page 37: ...the list and click Add Note If your printer was not detected verify that the printer is on and that the Ethernet or USB cable is connected properly To add the printer by specifying the IP address 1 Fr...

Page 38: ...etwork that is configured to use DHCP automatically If you are connected to the Internet using cable or DSL check with your carrier for information on IP addressing Assigning the IP Address of the Pri...

Page 39: ...ist 5 After changing the address information scroll to the bottom of the page and click Save Changes Changing the IP Address Using the Installer with USB 1 From your installer disk click Setup Printer...

Page 40: ...folder click the plus symbol 4 Under Version Information find the printer model number serial number and the firmware version number for the operating systems 5 Under Page Description Language find th...

Page 41: ...ur computer open a Web browser in the address field type the IP address of the printer then press Enter or Return 2 In CentreWare Internet Services click Properties 3 To expand the menu in the Propert...

Page 42: ...ices click Properties 3 In the Properties pane to expand the menu click the plus symbol next to the Security folder Configuring Administrative Security Settings 1 At your computer open a Web browser i...

Page 43: ...the highest priority When configuring a list with multiple rows enter the smallest range first Make the first row the most specific and the last row the most general You can set up the host access li...

Page 44: ...a row of the access list inactive Use this setting to enter a specific IP address or range of addresses before you apply Accept or Reject mode Accept You can use this setting to allow the specified I...

Page 45: ...gital signature proving its ownership of the certificate A digital certificate includes the following data Information about the owner of the certificate The certificate serial number and expiration d...

Page 46: ...ber of days that the certificate is effective for Validity enter a number 9 Adjust the parameters of the new digital certificate as needed then click Generate Certificate 10 For the new settings to ta...

Page 47: ...r computer open a Web browser in the address field type the IP address of the printer then press Enter or Return Note If you do not know the IP address of your printer see Finding the IP Address of Yo...

Page 48: ...ndows Server 2003 and later click Start Settings Printers For Windows 7 click Start Devices and Printers For Windows 8 click Control Panel Devices and Printers 2 To launch the Add Printer Wizard click...

Page 49: ...Xerox Phaser 6020 Printer 49 User Guide This chapter includes Supported Paper 50 Loading Paper 53 Printing on Special Paper 56 4 Paper and Media...

Page 50: ...low the guidelines in this section For best results use Xerox paper and media recommended for your printer Ordering Paper To order paper or other media contact your local reseller or visit www xerox c...

Page 51: ...Paper Storage Guidelines Storing your paper and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible to damage from ul...

Page 52: ...sy Cardstock Reloaded 106 163 g m Labels Envelopes Supported Standard Paper Sizes European Standard Sizes North American Standard Sizes A4 210 x 297 mm 8 3 x 11 7 in B5 176 x 250 mm 6 9 x 9 8 in A5 14...

Page 53: ...The main tray holds up to 150 sheets of paper Notes To avoid paper jams do not remove the dust cover while printing is in progress Use only laser print media 1 Open the front door 2 Pull the slide bar...

Page 54: ...d forth and fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams 6 Load the paper into the tray...

Page 55: ...Pinch the length guide and slide it in until it touches the paper edge 9 Place the dust cover on the main tray then align the tabs with the marks 10 If the paper that you loaded is not plain set the...

Page 56: ...results Maintain constant temperatures and relative humidity Store unused envelopes in their packaging to avoid excess moisture and dryness which can affect print quality and cause wrinkling Excessiv...

Page 57: ...up to five envelopes at a time in the main tray To load envelopes 1 Slide open the width guides 2 Place envelopes in the main tray using one of the following methods Insert No 10 DL or Monarch envelo...

Page 58: ...the printer Notes To prevent wrinkling on No 10 DL C5 or Monarch envelopes load them print side up flaps open and facing away from the printer When you load envelopes long edge feed ensure that you s...

Page 59: ...use any sheet where labels are missing curled or pulled away from the backing sheet It could damage the printer Printing on Glossy Cardstock You can print on Lightweight Glossy Cardstock that is 163 g...

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Page 61: ...r 6020 Printer 61 User Guide This chapter includes Printing Overview 62 Selecting Printing Options 63 Printing from Mobile Devices 66 Using Custom Paper Sizes 68 Printing on Both Sides of the Paper 71...

Page 62: ...d paper in the main tray 3 In your software application access the print settings For most software applications press CTRL P for Windows or CMD P for Macintosh 4 Select your printer 5 In the print se...

Page 63: ...ting Preferences To select default printing options 1 Navigate to the list of printers on your computer For Windows Vista click Start Control Panel Hardware and Sound Printers For Windows Server 2003...

Page 64: ...erver 2003 and later click Start Settings Printers For Windows 7 click Start Devices and Printers For Windows 8 click Control Panel Devices and Printers Note If the Control Panel icon does not appear...

Page 65: ...5 Click Print to send the job to the printer Saving a Set of Commonly Used Printing Options for Windows You can define and save a set of options so that you can apply them to future print jobs To save...

Page 66: ...Connecting with Wi Fi Direct on page 33 For details on using Wi Fi Direct refer to the documentation provided with your mobile device Note Depending on which mobile device you are using the printing p...

Page 67: ...e device to your computer Xerox PrintBack agent Installed on your computer the agent retrieves print jobs from the online service and prints them to your default printer To print the computer and the...

Page 68: ...ge them 1 Navigate to the list of printers on your computer For Windows Vista click Start Control Panel Hardware and Sound Printers For Windows Server 2003 and later click Start Settings Printers For...

Page 69: ...se the Custom Paper Sizes window 9 Click OK to close the Page Setup window The new custom size is available in the Paper Size drop down list of the print driver and in Page Setup Note To use the custo...

Page 70: ...ustom Paper Size Using Macintosh 1 Load the custom size paper For details see Loading Paper on page 53 2 In the application click Page Setup 3 From the Paper Size drop down list select the custom pape...

Page 71: ...it Landscape Portrait 2 Sided Print Portrait 2 Sided Print Flip on Short Edge Landscape 2 Sided Print Landscape 2 Sided Print Flip on Short Edge Setting Up 2 Sided Printing To set up manual 2 sided pr...

Page 72: ...per is reloaded The odd pages are printed page 1 page 3 and then page 5 1 Load the paper to print the even pages Note Load letterhead into the main tray with the printed side down and the top going in...

Page 73: ...020 Printer 73 User Guide This chapter includes Cleaning the Printer 74 Ordering Supplies 80 Toner Cartridges 81 Adjustments and Maintenance Procedures 83 Checking Page Counts 85 Moving the Printer 86...

Page 74: ...aners increases the risk of fire and explosion WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards...

Page 75: ...than water or mild detergent Cleaning the Interior After clearing paper jams or replacing a toner cartridge inspect the inside of the printer before closing the printer covers and doors Remove any re...

Page 76: ...er Guide 3 Pinch the release tab on the toner cartridge as shown 4 Pull out the toner cartridge To avoid spilling toner pull out the toner cartridge slowly 5 Remove the remaining toner cartridges in t...

Page 77: ...o the hole indicated by the arrow in the middle of the toner cartridge slot Push in the cleaning rod until it stops then pull it out 9 Repeat the procedure for the holes in the other three slots 10 Re...

Page 78: ...Maintenance 78 Xerox Phaser 6020 Printer User Guide 12 Replace the remaining three toner cartridges in the same manner 13 Close the side door...

Page 79: ...sensor when an alert for the CTD sensor appears on the control panel or in the PrintingScout Printer Status window To clean the toner density sensor 1 Turn off the printer 2 Push down on the rear doo...

Page 80: ...trict quality controls by Xerox for specific use with this printer When to Order Supplies A warning appears on the control panel when supplies near their replacement time Verify that you have replacem...

Page 81: ...a vacuum cleaner to remove spills Electric sparks inside the vacuum cleaner can cause a fire or explosion If you spill a large volume of toner contact your local Xerox representative WARNING Never thr...

Page 82: ...inter Setting Utility then select the Diagnosis tab 2 Click Refresh Mode 3 Click a toner cartridge Cleaning the Developer The Clean Developer feature runs the developer motor and mixes the toner in th...

Page 83: ...having printing problems adjust the color registration To perform a color registration adjustment 1 Launch the Printer Setting Utility then select the Printer Maintenance tab 2 Select Color Registrati...

Page 84: ...red or mottled decrease the offset for the paper you are using To adjust the fuser 1 Launch the Printer Setting Utility then select the Printer Maintenance tab 2 Click Adjusting Fusing Unit 3 Select t...

Page 85: ...number of printed pages on the Configuration Page The Print Volume section lists the total number of pages printed on each paper size To print the Configuration Page 1 Launch the Printer Setting Util...

Page 86: ...the back of the printer WARNING To prevent electric shock never touch the power plug with wet hands When removing the power cord ensure that you pull the plug and not the cord Pulling the cord can dam...

Page 87: ...Maintenance Xerox Phaser 6020 Printer 87 User Guide 4 Lift the dust cover and push it into the printer 5 Push in the length guides and slide bar until they stop 6 Close the front door...

Page 88: ...the Xerox Warranty Service Agreement or Total Satisfaction Guarantee The Xerox Warranty Service Agreement or Total Satisfaction Guarantee do not cover damage to the printer caused by improper moving...

Page 89: ...Xerox Phaser 6020 Printer 89 User Guide This chapter includes General Troubleshooting 90 Paper Jams 93 Print Quality Problems 101 Getting Help 107 7 Troubleshooting...

Page 90: ...connected to an outlet with a voltage or frequency that does not match the printer specifications Use a power source with the specifications listed in the Electrical Specifications on page 113 CAUTION...

Page 91: ...that the power cord is plugged in correctly to the printer and the outlet then turn on the printer If the error persists contact your Xerox representative The printer is busy If the Ready Indicator is...

Page 92: ...he page does not print at the rated speed of the printer there could be a network or printer installation issue Contact the system administrator The job is complex Wait No action needed Printer is Mak...

Page 93: ...es improperly Most jams can be prevented by following a simple set of rules Use only supported paper For details see Supported Paper on page 50 Follow proper paper handling and loading techniques Alwa...

Page 94: ...hat is specially designed for inkjet printers Paper that is folded wrinkled or excessively curled Loading more than one type size or weight of paper in a tray at the same time Overfilling the trays Al...

Page 95: ...ely and wait 20 minutes for the fuser to cool Try to remove the jam after the printer has cooled If the error persists contact your Xerox representative CAUTION Do not attempt to clear any paper jams...

Page 96: ...Recovery Mode runs the printer for a brief period of time to move the paper further into the exit tray To run Jam Recovery Mode 1 Press and hold the Cancel button for three seconds 2 After the printe...

Page 97: ...PrintingScout 5 Press OK 6 To resolve the error displayed on the control panel you must clear all paper from the paper path Clearing Paper Jams From the Back of the Printer 1 Push down on the rear doo...

Page 98: ...de 4 Lower the levers to their original position 5 Close the rear door 6 Follow the instructions in the Printer Status window of PrintingScout 7 Press OK 8 To resolve the error displayed on the contro...

Page 99: ...roved paper For details see Supported Paper on page 50 Humidity is too high for coated paper Feed paper one sheet at a time Paper Misfeeds Probable Causes Solutions The paper is not correctly position...

Page 100: ...L and Monarch envelopes are wrinkling To prevent wrinkling on No 10 DL C5 or Monarch envelopes load them print side up flaps open and facing away from the printer Note When you load envelopes long edg...

Page 101: ...ct your local representative for details Notes To ensure consistent print quality the toner cartridges and imaging units for many models of equipment are designed to cease functioning at a predetermin...

Page 102: ...the paper type on which you are printing If you have the same size paper loaded in more than one tray ensure that the proper tray is selected in the print driver Store your paper and other media prop...

Page 103: ...erox toner cartridges Replace the toner cartridges with genuine Xerox toner cartridges It can take several prints before full quality is restored The bias transfer roller voltage is insufficient for t...

Page 104: ...There is a problem with the toner cartridge for that color Check the condition of the toner cartridge and replace it if necessary For assistance go to the Xerox Support website at www xerox com offic...

Page 105: ...the lenses inside of the printer For details see Cleaning the LED Lenses on page 75 The printer is worn or damaged For assistance go to the Xerox Support website at www xerox com office 6020support Th...

Page 106: ...or the selected paper type For details see Adjusting the Bias Transfer Roller on page 84 The fuser is not adjusted for the paper type Adjust the fuser For details see Adjusting the Fuser on page 84 Th...

Page 107: ...a flashing light Light Combination Error and Solution The printer is out of paper Load paper in the main tray See Loading Paper on page 53 The wrong size of paper is loaded in the main tray Make sure...

Page 108: ...ine Toner mode PrintingScout Alerts PrintingScout is a utility installed with your Xerox print driver It automatically checks the printer status when you send a print job If the printer is unable to p...

Page 109: ...09 User Guide This appendix includes Standard Features 110 Physical Specifications 111 Environmental Specifications 112 Electrical Specifications 113 Performance Specifications 114 Controller Specific...

Page 110: ...e sheet of coated paper Five envelopes 100 sheets of standard paper in the output tray 2 Sided Printing Manual Maximum print size Legal 216 x 356 mm 8 5 x 14 in Automatic Document Feeder None Control...

Page 111: ...Guide Physical Specifications Dimensions and Weight Width 394 mm 15 5 in Depth 304 mm 11 9 in Height 234 mm 9 2 in Weight 10 5 kg 23 1 lb Total Space Requirements Width 801 mm 31 5 in Depth 925 mm 36...

Page 112: ...59 82 F Relative Humidity Minimum Maximum Humidity Range 15 85 relative humidity at 28 C 82 F Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions s...

Page 113: ...t ENERGY STAR Qualified Product This product is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment The ENERGY STAR and ENERGY STAR mark are registered United States...

Page 114: ...erox Phaser 6020 Printer User Guide Performance Specifications Printer warm up time Power on 28 seconds or less Recovery from sleep mode 28 seconds or less Note Warm up time assumes an ambient tempera...

Page 115: ...Specifications Xerox Phaser 6020 Printer 115 User Guide Controller Specifications Processor 525 MHz ARM11MP Memory 128 MB RAM Interfaces Universal Serial Bus USB 2 0 Wireless network connectivity...

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Page 117: ...Xerox Phaser 6020 Printer 117 User Guide This appendix includes Basic Regulations 118 Material Safety Data Sheets 123 B Regulatory Information...

Page 118: ...residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harmful interference t...

Page 119: ...and has been issued in relation to the European Union EU Energy Related Products Directive specifically the Lot 4 study on Imaging Equipment This requires manufacturers to improve environmental perfor...

Page 120: ...gram is a voluntary scheme to promote the development and purchase of energy efficient models which help to reduce environmental impact Details on the ENERGY STAR program and models qualified to ENERG...

Page 121: ...vironmental Choice is a voluntary multi attribute and lifecycle based environmental certification This certification indicates that a product has undergone rigorous scientific testing exhaustive audit...

Page 122: ...Part 15 Industry Canada RSS 210 and European Council Directive 99 5 EC Operation of this device is subject to the following two conditions 1 this device may not cause harmful interference and 2 this d...

Page 123: ...Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support...

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Page 125: ...Xerox Phaser 6020 Printer 125 User Guide This appendix includes All Countries 126 North America 127 European Union 128 Other Countries 130 C Recycling and Disposal...

Page 126: ...gulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling a...

Page 127: ...take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs...

Page 128: ...cal and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your...

Page 129: ...r more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Pe...

Page 130: ...Recycling and Disposal 130 Xerox Phaser 6020 Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance...

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