Xerox FreeFlow version 6.0 System Manual Download Page 35

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System Guide

2- 9

Backup and Restore

6. Press <Stop + A> as soon as the banner screen appears.

7. Ultra-SCSI devices only: Check that both green LEDs on the

back of the tape drive are lit.

8. At the ok prompt, enter boot -r to perform a reconfiguration

boot.

If problems recognizing the tape drive persist, call for service.

Summary of Contents for FreeFlow version 6.0

Page 1: ...Print Server version 6 0 April 2007 Xerox FreeFlow Print Server System Guide 701P25032 ...

Page 2: ...h and Mac are registered trademarks of Apple Computer Inc Microsoft Windows NT and Microsoft Windows are trademarks of Microsoft Corporation PANTONE is a registered trademark of Pantone Inc Sun Microsystems and Solaris are a trademarks registered trademarks or service marks of Sun Microsystems Inc in the U S and other countries SWOP is a registered trademark of SWOP Inc Quark and QuarkXPress are t...

Page 3: ...P configuration variables 1 11 Local User Interface LUI mapping to MIB 1 12 Printer and job messages 1 12 AppleTalk gateway configuration 1 12 Queue server options 1 12 NetWare gateway configuration 1 13 LPD gateway configuration 1 13 Network configuration settings 1 13 IP configuration 1 13 Dynamic Host Config Protocol DHCP 1 14 Name services 1 14 Windows Internet Name Service WINS 1 14 Domain Na...

Page 4: ... 7 Socket gateway configuration utility setVPSoption 3 8 TIFF files 3 9 TIFF orientation 3 9 Supported TIFF tags 3 10 Administration page controls 3 11 Performance considerations 3 11 Using VIPP 3 12 Repository management 3 12 Save job options 3 12 Scan to digital input on Nuvera 1xx 3 13 Copy input for multiple page TIFF files 3 13 RIP input 3 14 Copy move delete saved jobs 3 14 Copying and savin...

Page 5: ...6 1 Accounting file fields 6 2 Job Notes window 6 8 Billing 6 8 View and Print the Billing Report 6 9 Billable events 6 9 Xerox billable events include the following 6 9 Billable events do not include the following 6 9 Billing meters 6 10 7 Troubleshooting Calling for service 7 1 Declared faults 7 1 Printer fault 7 2 Disk Usage example of a declared fault 7 2 Job fault 7 2 Undeclared faults 7 2 SN...

Page 6: ...7 XJDC hints and tips 7 17 Output files 7 18 Properly ejecting a diskette on a Print Server station 7 18 Remote Services 7 19 8 Hints and Tips General 8 1 Disabling the Solaris Screen Saver 8 1 Color Systems 8 1 Settings for enhanced color output 8 1 Color job processing efficiencies 8 2 Time used to generate the PDL 8 2 Time used to transfer PDL 8 2 Time required to RIP PDL 8 2 Time required to p...

Page 7: ...bility to maneuver within the Solaris environment To enable them to setup a customer site system administrators are expected to have a working knowledge of Local Area Networks LANs communication protocols and the applicable client platforms Contents In general this document covers information about the Xerox FreeFlow Print Server that is not covered in the Online Help or other available guides The...

Page 8: ...derstand the text Notes are found in the following format NOTE This is an example of a note Customer support To place a customer service call dial the direct TTY number for assistance The number is 1 800 735 2988 For additional assistance dial the following numbers Service and software support 1 800 821 2797 Xerox documentation and software services 1 800 327 9753 ...

Page 9: ...e range of network options available for configuration through the Xerox FreeFlow Print Server IP settings network speed and name service among other settings can be handled easily and quickly This section of the guide describes how to use the Xerox FreeFlow Print Server interface for the following gateways Job Definition Format JDF Simple Network Management Protocol SNMP AppleTalk Novell NetWare ...

Page 10: ...es accordingly for files to be printed Upon receiving a JDF job ticket from Hot Folder HF Observer JDF Gateway uses JDF Toolkit to process the ticket and submit the data file associated with the ticket to the FreeFlow Print Server to print After each job submission to the FreeFlow Print Server JDF Gateway updates and outputs the JDF job ticket into a specific or default folder The JDF Process Rece...

Page 11: ...s a sub directory of Hot Folder directory The default success folder is named output and is a sub directory of Hot Folder directory Both names and locations of these default folders are configurable via the property file opt XRXnps XRXjdf WEB INF classes config JdfJmfGateway properties Processes invalid syntax value JDF Job Tickets If the JDF job ticket has unsupported structural features such as ...

Page 12: ...ng with data file into the FreeFlow Print Server for printing a When the job successfully completes printing JDFGW writes the updated JDF ticket b If the JDF job ticket is invalid or JDFGW fails to submit job into the FreeFlow Print Server JDFGW writes the updated JDF ticket to error sub folder JDF Gateway Considerations JDFGW does not support multiple input files A JDF ticket that contains multip...

Page 13: ...JDFGW log file 2 Logging files are located at var spool XRXnps log JdfJmfGateway log 0 3 Upon a new restart of FreeFlow Print Server or new restart of JDFGW the JDFGW log shows 2006 06 06 16 27 07 INFO com xerox gateways jdfjmf common JmfGatewayListener init thread 10 Gateway Running on http server IP address will appear To indicate that JDFGW is running and now ready to process JDF tickets 4 By d...

Page 14: ...ests into the Xerox FreeFlow Print Server for information The requested information may not be among the supported data sets on the Print Server When this occurs the SNMP client manager displays no value etc NOTE You can have more than one SNMP manager running at the same time Additional features supported in SNMP SNMP support for the following features are product dependent The ability to SET att...

Page 15: ...rint Server SNMP MIB files use the Xerox Common Management Interface XCMI version 4 0 The following list indicates the MIB files included for this version of the Print Server software rfc1213 RFC1213 MIB MIB II specifically system if numbers at ip tcp icmp udp snmp Localization of Attributes Y Y N N Finishing Capability for a Device MIB Y N N Y Finishing Capability for a Supply MIB Y N N Y Finishi...

Page 16: ...B 10 hosttc XEROX HOST RESOURCES EXT TC same as 2 11hostx XEROX HOST RESOURCES EXT MIB same as 2 15prtrxtc XEROX PRINTER EXT TC 16prtx XEROX PRINTER EXT MIB rfc1215 SNMP traps version 1 Additionally the following MIBs files are supported RFC 1213 MIB file The system Group The Interface Group The ip Group The icmp Group The tcp Group The udp Group The snmp Group Host Resource MIB file The System Gr...

Page 17: ... The Job ID Group The Job Group The Attribute Group XCMI Host Extensions Device Information Group Device Detail Group XCMI Service Monitoring MIB Service Group for Print Copy and Scan Xerox General MIB file uses only the 06gentc and 07gen files The xcmGen Base Group NOTE The other files in Xerox General MIB are not supported Automatic Meter Reading AMR support Automatic Meter Reading AMR is a func...

Page 18: ...way and Network Configuration Localization of text and units of measure With the Xerox FreeFlow Print Server SNMP text and units of measure can be independent of the locality selected as part of the Local User Interface LUI ...

Page 19: ...only be controlled from the LUI SNMP configuration variables Of the many parameters that are available for SNMP configuration only the ones of common interest to Xerox customers are shown in the following table Table 1 2 Configuration Variables Parameter Name Description Value Range Default Value CommandLine Turn on off the following flags l logging to SNMP_DEBUG_LOG w logging to window Printer op...

Page 20: ...splays the printer and job status that they support NOTE Forwarding is not a job state that is broadcast by the controller therefore job forwarding information is not displayed by the SNMP job managers AppleTalk gateway configuration In Gateways using the AppleTalk tab the administrator can enable or disable the protocol If the protocol is enabled the administrator can also select a default queue ...

Page 21: ...iguration In Gateways using the LPD Line Printer Daemon tab the administrator can enable or disable the LPD protocol set the default queue and set the LPD port The default port is 515 the most commonly used port Network configuration settings Within the System Administration part of the user interface Network configuration options are presented IP configuration In Network Configuration using the I...

Page 22: ...n the network similar to Domain Name System DNS WINS maintains a database of NetBIOS names to IP address mappings so administrators and applications can specify a name rather than an IP address for a particular network resource One of the problems it solves is the need for manual updates to a database when information for particular clients is changed Domain Name Service DNS The DNS service mainta...

Page 23: ...gration into Windows NT ADS networks Network filing configuration In Network Configuration the SM FTP tab allows the administrator to enable or disable filing using one of three different technologies 1 SMB the protocol behind WINS 2 FTP File Transfer Protocol 3 SFTP Secure File Transfer Protocol with encryption NOTE If SMB is selected the administrator must enable WINS and specify a NetBIOS name ...

Page 24: ...m background form C cf n cycle from start location C disposition savemaskG4 llsaveformG4 4 Selectable halftone not including full color C halftone defaultHalftone l course l medium l fine l extrafine 5 Highlight color highlight printing color C hc color highlight color mismatch action C hcm abort l ignore l operator highlight mapping color scheme C hrc pictorial l presentation l colorToHighlight l...

Page 25: ... The need to set a specific speed may occur if a switch is set to a particular speed and does not support automatic negotiation Under these conditions the full Xerox FreeFlow Print Server controller may need to be set to the same speed as the switch Restore network factory settings With the addition of several interface options as well as user settings the administrator may want to restore factory...

Page 26: ...1 18 System Guide Gateway and Network Configuration ...

Page 27: ...system can be easily restored Backup System provides an image or copy of the hard disk and places this copy into a protected partition on the Xerox FreeFlow Print Server hard drive SCSI tape drive or Unix file system Backup System will copy everything on the disks that it supports Backup System provides a quick and efficient way to bring the system back up to a known installation Systems must have...

Page 28: ...ompleted during a time when the printer is not in use such as at night Restore System To restore the system disk copy after a catastrophic software operating system or other software failure To restore the system when the Xerox FreeFlow Print Server or the operating system has been compromised i e from a storm or if corrupted by a power surge To restore a known image of the entire system Do not us...

Page 29: ...like the following Queues User accounts Network Setups Stock Database Tray mapping Stacker Finisher settings LCDS Resources ICC Profiles TRCs Image Quality and Decomposition Any mounted local or remote drives Ideally the Configuration settings should be backed up at weekly intervals CAUTION Use the Xerox FreeFlow Print Service save and reprint capability to save jobs for future use Job ticket info...

Page 30: ...hardware or hard disk failure For restoration after a full software reload If only a software upgrade is performed on the Xerox FreeFlow Print Server controller the system configuration information is typically retained DocuSP 5 x to Xerox FreeFlow Print Server 6 x upgrade DocuSP 5 x to Xerox FreeFlow Print Server upgrade 6 x requires a full reload of the Operating System The recommended process i...

Page 31: ...user configurations at a clean Solaris Xerox FreeFlow Print Server installation or after a hard disk failure What is the basic purpose of System Backup and Re store The basic purpose of System Backup and Restore is to save a snapshot of the entire Solaris and Xerox FreeFlow Print Server disk for recovery at a later time System Backup and Restore is useful for restoring the system quickly after the...

Page 32: ...cluding the local hard disk or a shared network drive System files can only be saved to the XRXBackup partition on the Xerox FreeFlow Print Server hard drive How long does the process take Depending upon the number and size of the items to be saved a configuration backup can be very short or very long A system backup may take over an hour to complete What schedule should be used Configuration info...

Page 33: ...the log You should give it a name that is somehow related the date that the recovery was made for example restore040402 log Testing the backup tape The following procedure enables you to check if the System backup tape contains valid data 1 Ensure that the tape drive is connected and powered on Insert the backup tape in the tape drive If the backup required more than one cassette make sure that th...

Page 34: ...ler even if there is another device between the tape drive and the controller Also verify that there are no bent pins on the connector 1 If the tape drive is an older unit for example an 8mm DocuTech tape drive with a 50 pin SCSI connector a terminator must be installed on the Out connector if the tape drive is the last device on the SCSI chain NOTE The 50 pin connector is approximately 1 5 inches...

Page 35: ... soon as the banner screen appears 7 Ultra SCSI devices only Check that both green LEDs on the back of the tape drive are lit 8 At the ok prompt enter boot r to perform a reconfiguration boot If problems recognizing the tape drive persist call for service ...

Page 36: ...2 10 System Guide Backup and Restore ...

Page 37: ...e paper stocks and other variables Typical applications include zip sorted work VI print for one direct mail and financial data Resource Based Scheduling which is the initial default option places jobs for which resources are available into the print stream first Jobs that require additional resources like media are placed in an ineligible state awaiting resource availability Resource Based Schedu...

Page 38: ...ic printing This supports both Page Description Language PDL jobs with or without Xerox Printing Instruction Format XPIF tickets The ability to support XPIF tickets with PDL files adds flexibility when users want specific settings for jobs instead of default queue settings To enable Hot Folders perform the following 1 Right click on a queue 2 Select Hot Folder 3 Select Enable Hot Folder NOTE Only ...

Page 39: ...vailable Parallel RIPs and no additional jobs can be processed 2 If no the Xerox Freeflow Print Server routes the first job through a single RIP 3 The Xerox Freeflow Print Server determines whether the next job is eligible for parallel RIPing 4 If yes the Xerox Freeflow Print Server processes the job using all the remaining RIPs No other job can be RIPed until one of the jobs is completed 5 If no ...

Page 40: ...tion Setting these options allows both native PCL files and ASCII streams forced through the PCL decomposer to be conditioned with various combinations of carriage returns CR line feeds LF and form feeds FF Mainframe and UNIX environments typically require some form of CR LF FF adjustment Set a custom paper size to map to the PCL escape sequence esc 101A which denotes print on custom stock size HP...

Page 41: ...urrent setting Example printserver_printer su rootPassword cd opt XRXnps bin setlpcopycount f 0 LP LPR compatibility with Print Server Print Server driven systems can now be targeted to existing NPS customers both black and white and highlight color The Print Server now supports the following options NPS lp o and lpr c The lp lpr options are received by the LPR gateway and mapped to Print Server a...

Page 42: ...ore l operator highlight mapping color scheme C hrc pictorial l presentation l colorToHighlight l automatic highlight mapping color C mc color 6 Hold job for manual release C hold 7 Selectable resolution C res l 300 l 600 l 8 Other C pcl5c Highlight color programming in ASCII job ticket The administrator can submit job programming parameters that identify the algorithm and mapping to be used for r...

Page 43: ...tributes to determine the resources required by the job The following table lists the highlight color DCS comments supported Table 3 1 DCS Comments for Highlight Color DSC Comment Option Parameters Notes Beginning Feature HighlightMapping Algorithm none automatic colorTable s colorToHighlight pictorial presentation Ignore none and ColorTables HighlightMappingColor none black blue brown cardinal cy...

Page 44: ...ime Regardless of the port number assigned on the Socket Configuration Utility the socket port configured on the first port is always Port 1 and the second line is always Port 2 Both ports are set as VPS upon installation set as VPS upon installation Syntax of the utility setVPSoption 1 option 2 option 0 Specifies Port 1 1 Specifies Port 2 option VPS default or NONVPS An example of the utility is ...

Page 45: ...uence of calls that are involved in Xerox Forms Caching If the job size is greater than 200 pages and a VIPP license or demo license applies then the job faults via standard VIPPS error pages NOTE The Enable Caching Disable Caching of Fast Forms selection found in the Postscript PDF tab on the queue is not overridden by the use of GetTIFF or GetForm NOTE The Enable Disable Accelerator cache in Pre...

Page 46: ... Supported TIFF tags Below is a list of the TIFF tags supported by the Print Server software Compression Default 1 The Print Server supports values of 1 uncompressed 2 CCITT Modified Huffman RLE 32773 PackBits 3 CCITT Group 3 and 4 CCITT Group 4 T4 Option Default 0 This is used to determine CCITT Group 3 one or two dimensional coding Fill Order Default 1 The Print Server supports values of 1 and 2...

Page 47: ...enable or disable the printing of Administration Banner pages on a queue or job basis This allows the site to control when and how the banner and error pages are printed The default setting by queue is set to enabled The behaviors of the banner and error pages follow Print Server precedence that is overrides job level and so forth Performance considerations Optimum performance can be achieved for ...

Page 48: ...rt File Browse to the startup file and select this file The CACHE command stores a form across a single VIPP job so only the first instance is a normal RIP After the first RIP the form is called in the job and it is retrieved from hard disk in a format natively understood by the IOT VIPP CACHE is available for color products only Repository management The Print Server provides a number of options ...

Page 49: ...scanning PDF single page TIFF multiple page TIFF with job ticket For copying Multiple page TIFF with job ticket For RIPing PDF single page TIFF multiple page TIFF with job ticket FRF For highlight color the single page TIFF format that includes two images per page black and highlight color is supported Scan to digital input on Nuvera 1xx Only Nuvera 1xx products have the capability to use the Scan...

Page 50: ...nd print ready images for color or black and white products The print ready images are sent to the Phoenix image disk while the save images are sent to Save Facility for consumption Copy move delete saved jobs For jobs saved to the local drive the administrator can copy move or deleted the following formats as soon as the job ticket file exists FRF Multipage TIFF PDF The Print Server invokes the S...

Page 51: ...iting to a CD requires that the data be supplied at a constant rate It is advise to keep activity to a minimum during high write periods Saving custom templates The operator can create a customer template as well as program any combination of imposition settings and save them under a unique user specified name as a Save As User Defined Template The template later appears in the Layout Style drop d...

Page 52: ...er Manager or the Job Manager Using the PDF editor The PDF editor allows the user to edit both FRF files for color systems and black and white systems The PDF editor is a full page editor that allows the user to merge pages as long as they are in the same file format The PDF editor offers the user these features Insert page Delete page Undo functions for the saved job Importing pages for other sav...

Page 53: ...le data applications This product allows more than one type of finishing within a single PostScript job The supported finishing options and the output locations that can be used vary depending upon the printer type The finishing options and delivery locations are the following Portrait Stitch Landscape Stitch Dual Stitch Right Portrait Stitch Right Landscape Stitch Right Dual Stitch Bind Right Bin...

Page 54: ...e will be honored and all others will be ignored Multiple cases of jog 3 without the corresponding job 0 s will be ignored The Printer Manager s setting of offset ON or OFF should not impact the action of the PDL level jog commands For example if the Printer Manager s offset is set to OFF and a job has a jog 3 then the sets should be offset from one another The DT DP 75 90 allows subset offsets to...

Page 55: ... uncollated stacking sections Using the PCS Separator The following information should be considered when using the PCL separator command The offset switch in Printer Manager in the Xerox FreeFlow Print Server software must be set to ON If the offset switch is set to OFF and a job with the PCL separator command is received the sets will not offset when the job is printed Multiple uses of the PCL s...

Page 56: ...e programming change To set tray programming options perform the following 1 On the main menu select Setup 2 Select System Preferences 3 Select the Stocks and Trays tab Settings are system wide and are applied immediately No restart of the Xerox FreeFlow Print Server software required Tray Confirmation options None No tray confirmation pop up The system assumes tray refill but if tray attributes c...

Page 57: ...e operator can also delete mappings To apply the saved mapping to another print run the operator accesses the Save Settings dialog box selects the desired saved setting and selects OK This action reprograms all the trays to the values previously stored Mapping trays to media On the Xerox FreeFlow Print Server printer the media sources are set up for each queue on the printer interface The user can...

Page 58: ...an be mixed include stitching binding and unfinished The mixed stack can also include banner pages The stacker can hold between 12 and 18 subsets of different types of finishing in the stacker before unloading Mixed stacking is enabled upon installation but can be disabled if you choose to do so If you wish to have it enabled at a later date a Xerox Service Representative must assist you Additiona...

Page 59: ...low Print Server controller NOTE The Xerox FreeFlow Print Server supports the euro character Most font families include the euro character At the Xerox FreeFlow Print Server controller a font can exist in three forms Resident fonts A resident font is an internal font that is permanently stored on the Xerox FreeFlow Print Server controller and is always available Soft fonts An optional or soft font...

Page 60: ...ish fonts from specific applications e g Adobe has some download from the AppleTalk gateway is not common Resident fonts The Xerox FreeFlow Print Server controller comes with a wide variety of fonts that are available when creating a document NOTE If you are unsure of the availability of a font always consult with your print organization s management to determine which fonts are currently loaded o...

Page 61: ...ooperBlack Regular Italic ThirtyThreeBC ThirtyTwoBC Coronet Courier Courier Bold Oblique Bold Oblique Regular Eurostile Regular Bold Bold Extended Two Extended Two ErorrHandlerFont Garamond Light Light Italic Bold Bold Italic Geneva GillSans Bold BoldCondensed BoldItalic Condensed ExtraBold Italic LightItalic GothicBBB Medium Goudy Regular Bold BoldItalic ExtraBold Italic HeiseiKakuGo W5 HeseiKaku...

Page 62: ...ar HonMincho M JL PropRoman Jun101 Joanna Regular MT Bold BoldItalic Italic Kaufmann Korinna Bold Kursiv Bold Kursiv Regular Regular LetterGothic Regular Bold BoldSlanted Slanted Liithos Black Regular LubalinGraph Book BookOblique Demi DemiOblique MMMA PropRoman Marigold MaruGothic MidashiGO MidashiMin Mincho PC MonaLisa Recut Monaco New Century Schoolbook Roman Bold Italic Bold Italic NewYork Opt...

Page 63: ...nue Poetica SuppOrnaments RLKL PropRoman Ryumin ShinGo Bold Light Medium StempelGaramond Bold BoldItalic Italic Roman Symbol Tekton Tekton Bold Times Bold Bold Italic Italic Roman TimesNewRomanPS Bold Italic MT Bold MT Italic MT MT Trajan Bold Univers Regular Bold BoldExt BoldExtObl BoldOblique Condensed CondensedBold CondensedBoldOblique CondensedOblique Extended Light LightOblique Oblique Wingdi...

Page 64: ... Bold Bold Italic Italic Clarendon Condensed Coronet Courier Courier Bold Bold Italic Italic Garamond Antiqua Halbfett Kursiv Kursiv Halbfett Helvetica Bold NR Ob BdOb NrOb NrBdOb ITCAvantGuard ITCBookman Letter Gothic Letter Gothic Bold Italic LinePrinter Marigold Times New Regular Bold Bold Italic New Century Schoolbook Palatino Symbol Times Wingdings Univers Medium Medium Condensed Medium Conde...

Page 65: ...font in your application that has the same name as a resident font but is a different version it must be downloaded with the job The Xerox FreeFlow Print Server controller will use the downloaded font rather than the resident font NOTE Marking a font for permanent downloading in your application is not supported Optional or soft fonts Downloading fonts each time you print will increase the size of...

Page 66: ... be substituted for any font requirements that cannot be met at the Print Server controller A message will be printed to confirm that a substitution has taken place PCL 5e fonts Another type of substitution occurs for PCL fonts If a requested PCL font is not available the Xerox FreeFlow Print Server controller will determine which available font best matches the requested one and perform the subst...

Page 67: ...file is saved automatically to a designated directory The default file directory where the accounting log is saved is export home xrusr accountingexportfiles NOTE When purging the oldest entry is purged first Accounting exported values The Accounting feature tracks all jobs that have been processed and printed enabling your site to charge for use of the Xerox printing system There are various vers...

Page 68: ...on 5 x This version exports all entries including those for color attributes Version 6 x This version contains Account ID User ID and additional job data for the purpose of identifying who ran jobs and the account to which users are assigned Version 8 x This version contains LCDS information including Final JDL and Final JDE Accounting file fields The following information will help you identify a...

Page 69: ...could not be recovered For example Job Number Job Status etc Document Name The name of document or set to create Document Date The date of the document or set to create date Sender Name Specified at or by the submitting client Recipient Specified at or by the submitting client Account Specified at or by the submitting client Disposition This field will have one of the following values Print Save J...

Page 70: ...e Type Printer Type This field will always be the type of printer Job Source Source of the job being submitted Channel Idle Time milliseconds Specifies the amount of time the Channel was idle in milliseconds Job Submission Date Date and time job submitted in standard UNIX time format i e in seconds past midnight GMT on Jan 1 1970 e g 835709136 is June 25 1996 09 25 36 Input File Size bytes Size of...

Page 71: ...ssion Initial JDE JDE selection This is used in combo with the Initial JDL in the LCDS document submissions Records Read The number of records read from a record data stream DJDE Records Read The number of DJDE records recognized Data Blocks Processed Number of blocks read processing the current job Data Blocks Skipped Number of blocks skipped processing the current job Number Pages RIPed Number o...

Page 72: ...the job was greater than 345 mm wide Total Sheets Printed Total number of sheets printed for the job including any banner or error pages Total Impressions Printed Two sided sheets printed both sides count as two impressions single sided sheets count as one impression Pages to Bin Total pages delivered to output bin for job Pages to Tray Total pages delivered to tray for a job Number 1 Sided Sheets...

Page 73: ...ted by the form associated with this medium number X 1 10 Medium X Size Page size for medium number X 1 10 Field will be size of the paper stock for example 8 5 x 11 0 in 8 5 x 14 0 in Medium X Color Color of medium number X 1 2 Field can be one of the following White Clear Pink Red Yellow Blue Green Buff Goldenrod User defined Medium X Name Text name of medium number X 1 10 Medium X Opacity Opaci...

Page 74: ...measurement of how many billable events took place A billable event is a transaction performed on the printer for which Xerox charges customers System Administrators and Operators can view and print the billing report Specific customer information is retained upon system restarts Retained information includes Queue name for printing the Billing Report Customer ID Customer Name Machine ID Printer S...

Page 75: ...oved from a stacker Each impression or imaged side of a sheet Administration pages such as the banner page or error page Internal reports such as billing or accounting reports All completed sets and stacks Sample jobs Any partial sets that are generated by a programming conflict a PDL error or a cancellation of a print job by the operator during printing Administration pages and sample jobs will b...

Page 76: ...le Table 6 1 Billing Meters for Regions Market Region Billing Meters for Region Region 1 Meter A Total impressions to an output destination including Administration Pages Meter B Total impressions for each image of the job up to and including the last sheet of the 10th set Does not include Administration Pages Region 2 Meter 1 Total impressions to an output destination including Administration Pag...

Page 77: ... 1 Total impressions to an output destination including Administration Pages Meter 2 Total impressions for each image of the job up to and including the last sheet of the 10th set Does not include Administration Pages Market Region Billing Meters for Region ...

Page 78: ...6 12 System Guide Accounting and Billing ...

Page 79: ...ne number Your site representative can supply you with the telephone number for the Customer Service Support Center in your area The Xerox Welcome Center number is 800 821 2797 The customer support direct TTY number for assistance is 1 800 735 2988 Before calling for service make note of the following Print job fault messages that appear on the system controller Status messages that appear on the ...

Page 80: ... free up disk space by moving data to another disk partition and by managing system resources and assets From the Disk Usage icon users can navigate to System Disk properties to view information for each partition such as disk size used space free space normal disk usage etc Clean Disk screen to clean up disk partitions that are within the warning and error usage range The clean up operation remov...

Page 81: ...s not as expected it may have missing pages missing data incorrect page orientation incorrectly ordered sets or job attribute inconsistencies PDL problem To isolate these problems the system administrator may ask the job submitters when they are experiencing problems with printing Process problems A process was followed incorrectly or unintentionally Productivity and performance The job takes an e...

Page 82: ...s applications Verify the user is logged on to the appropriate file server Restart the Xerox Document Submission software at the client workstation Macintosh problems A job is submitted from a Macintosh client and the printer queues cannot be viewed If the Macintosh client cannot view any printer queues from the Chooser perform the following 1 Verify that the AppleTalk network is up and that there...

Page 83: ...reeFlow Print Server icons disappear or do not respond If the GUI opens with a black blank background and the label names of the modules do not appear correctly perform the following 1 Determine if the opt XRXnps XRXservui data locale locale resources directory exists 2 Determine if the opt XRXnps XRXservui data ui mn con fig file exists 3 If the above files do not exist set the XAPPLRESDIR enviro...

Page 84: ...rs to the most recently applied setting To determine the print quality problem and possibly fix the problem perform the following 1 Retrieve the error page if one was printed 2 Submit the job to a draft PostScript printer if one is available to determine if the master is valid 3 Ensure that jobs are sent to the correct queue 4 Ensure that a valid PDL is used 5 If the problem still exists recreate ...

Page 85: ...ion if a job is currently being received by the system Jobs would need to be resent Job flow problems If a job is submitted to a printer but does not print this is a job flow problem Determine the status of the printer printer queue and ensure that the queue is set to release jobs Determine which partition is full by opening a terminal window and entering the following df k If the var spool XRXnps...

Page 86: ...1 Open the printer door If a message appears in the faults and messages frame then the communication with the printer is working 2 Restart the Xerox FreeFlow Print Server software If the problem still persists contact the Customer Support Center Job integrity problems If the job does not print as expected missing pages missing data incorrect page orientation incorrectly ordered sets job attribute ...

Page 87: ...ated and resubmitted Have you checked to see if the destination queue is accepting files Were the resources adequate Did this file or a similar file print on a previously installed version of the system software PostScript problems The following questions may be helpful to ask when trying to isolate a PostScript problem What printer driver was used to create the file What client application was us...

Page 88: ...ng the Xerox Client Software print command orientation switch What compression format was used to compress the file What dots per inch dpi resolution was used or intended for the file PDF problems The following questions may be helpful to ask when trying to isolate a PDF problem Was the PDF created from the original PostScript using the latest version of Adobe s PDF Distiller Does the original Pos...

Page 89: ...m administrator forgets the system password perform the following 1 Open a terminal window Logon as the root user by typing su and select Enter 2 Enter the password and select Enter 3 At the prompt enter the following cd opt XRXnps XRXui61XX data and select Enter 4 Type ls la and select enter 5 Delete the files npw and sum by typing rm npw sum and selecting enter 6 Open the System menu and select ...

Page 90: ...e decomposer is working If this is not true restart the Xerox FreeFlow Print Server software 4 Submit the job to a draft printer to determine if the master is valid 5 Check the time on the decomposer that is working on the job For example if the job is a PostScript job type the following in a Terminal Window ps ae grep ps_cdf The system returns a time value along with the process ID of the PostScr...

Page 91: ...gs are used to gather second level information on the operation of the system These should only be used when directed by this guide or by the Customer Support Center All logs are found in the opt XRXnps log directory The most recent entry is at the bottom of the file all_jobs_log The all_jobs_log contains information about the status of various tasks associated with processing a job such as decomp...

Page 92: ...he problem The format of these files is as follows Logging Module t Absolute Time t Microseconds t Instance ID Module TD t Exception ID t Service Code LPR logs The following logs are important for troubleshooting problems in mapping NPS and Xerox FreeFlow Print Server LPR logs that contain information related to the LPR gateway such as missing jobs or communications problems Examples opt XRXnps lo...

Page 93: ...form the following 1 Place your mouse cursor in the background outside of the Xerox FreeFlow Print Server Print Services window 2 Right click and select Programs 3 Select Terminal 4 Put your mouse cursor in the window and type su 5 Select Enter 6 Type in your root password 7 Select Enter A symbol displays NOTE When entering text do so in lower case because UNIX is a case sensitive system 8 Type sy...

Page 94: ... of the available options and their abbreviations are as follows REPlace NOReplace Replace or backup existing PDL object files DISplay NODisplay Display or suppress XJDC messages PRInt NOPrint Generate JSL compilation listing always or only when errors warnings occur TRUncate NOTruncate Truncate or accept JSL source lines after 72 characters LABel NOLabel Generate or suppress 128 byte Xerox standa...

Page 95: ...If the config file needs to be changed modify the opt XRXnps XRXXJDC data CONFIG TXT file Otherwise the default setting in the CONFIG TXT file takes effect An example for the syntax opt XRXnps bin XJDC filename would be opt XRXnps bin XJDC home XDJCtest BASIC JSL where the filename is represented by home XJDCtest BASIC JSL The output files are stored under the OUTPATH directory which is specified ...

Page 96: ...utpath is the output path specified Files are overwritten if the REPLACE option is selected otherwise they are renamed to xx where xx is the first two characters of the file type A log file containing messages displayed to the screen XJDC LOG The log file is written to the directory in which XJDC Unix is installed and is appended at each invocation of XJDC Properly ejecting a diskette on a Print S...

Page 97: ...ysis This service can also be extended to provide analysis of problems over time to help the customer optimize system use Service Requests allow Xerox service personnel to proactively push automated actions that the Xerox devices would perform to optimize the customer s system Support Access will enable customers to collaborate in problem solving and share desktops with Xerox Service and Support t...

Page 98: ...7 20 System Guide Troubleshooting ...

Page 99: ...ower Saver Scheme pull down menu select Disable 6 Select OK and close the Terminal window Color Systems The Xerox FreeFlow Print Server software takes advantage of new laser technology and other hardware advances Settings for enhanced color output Set the 200 Line on Queue and calibrate The 200 Line produces dramatically better results Also the level of noise in the new 200 Line is negligible and ...

Page 100: ... by the number of workstations on the network by the configuration of the network that is the number and speed of the gateways and routers and by the number of simultaneous network connections that the Xerox FreeFlow Print Server has to manage Finally it is impacted by the complexity of the pages being printed i e the size of the PDL files being transferred Time required to RIP PDL This variable i...

Page 101: ... the PostScript files are concatenated the Full button should be used This allows all the DSC comments to be scanned before the job is submitted PostScript factory settings The Adobe factory settings have been updated to better reflect current technology and performance needs The new settings have the greatest impact on VI workflow for the DT75 DT90 DT61xx and EPS printer families The impact on th...

Page 102: ...96 MaxFormCache 100 000 to 16 000 00 0 100 000 to 16 000 00 0 100 000 to 16 000 00 0 100 000 to 16 000 00 0 100 000 to 32 000 00 0 100 000 to 32 000 00 0 MaxForm Item 100 000 to 16 000 00 0 100 000 to 16 000 00 0 100 000 to 16 000 00 0 100 000 to 16 000 00 0 100 000 to 32 000 00 0 100 000 to 32 000 00 0 1200 X 600 VM 64 to 64 NA 64 to 64 32 to 64 NA NA MaxFormCache 100 000 to 16 000 00 0 NA 100 00...

Page 103: ...edia Include input or output ICC color profiles in the PDL file Change any of the system color settings that is saturation lightness color adjustments for C M Y or K emulation mode etc NOTE In general RGB and LAB color space transformations are slower than CMYK transformations If the input images of a job can be created in CMYK color space then the Xerox FreeFlow Print Server are able to process t...

Page 104: ...d output with the IQ enhancing filters enabled and disabled and decide whether the IQ improvement is worth the performance drop for this particular job On DC 2045 2060 6060 5252 and 8000 there are certain scenarios in which the printer will cycle down and do an Image Quality IQ adjustment The percent area coverage of the page that is amount of image text written on the page also effects the number...

Page 105: ...er than 1 N order This forces the job to be completely RIPed before the print engine is started up When the print engine starts it consumes pages at 60 ppm until all pages are printed 2 The user could pause the printer the green button on the Xerox FreeFlow Print Server interface until a large number of pages in the job have been RIPed If the user then resumes the printer at the right time some ti...

Page 106: ...ame txt and press Enter If the file size is less than 1 44 MB go to Export the trace file to floppy Export the trace file to floppy To export the trace file to a floppy perform the following 1 Insert a blank formatted floppy into the floppy drive 2 Type volrmmount i and press Enter 3 If you used the compress command above type cp FileName txt Z floppy floppy0 and press Enter If you did not use the...

Page 107: ...lt is to ignore an LPR Copy Count of 1 Utility to set lpr to accept a copy count of 1 LCDS opt XRXnps bin setpapdbootswitch Sets Appletalk behavior for AdboePS8 6 foreground job problem if font list is large Both opt XRXnps bin setsetlineterm opt XRXnps bin setsetpclcontrol Option1 Sets the default PCL decomposer line termination mode that is CR LF Use setpclcontrol tool in 3 1 Black and white opt...

Page 108: ... Both opt XRXnps bin setsweepdither Enables Disables sweep dither level Customer jobs that contain Sweeps that are created with PS Level 3 Printer Driver using the SmoothSHading PostScript operator may exhibit Contours when printed on the Xerox FreeFlow Print Server Default is on and set to 1 Color opt XRXnps bin setonesideduplexat devicedeact This utility command allows a combination of duplex an...

Page 109: ...ging Enables Disables tagging of stroke objects on a white background Color opt XRXnps bin set6060streaming This option enables 6060 job streaming Option 0 Jobs are not streamed to 6060 fast Option 1 Jobs are streamed to 6060 slow 6060 Utility Change Description Focus ...

Page 110: ...8 12 System Guide Hints and Tips ...

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Xerox FreeFlow version 6.0, System Manual

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