Safety
xii
Troubleshooting Guide
Page 1: ...Xerox DocuPrint 4050 4090 NPS IPS Troubleshooting Guide 721P90231 Version 8 0 October 2002...
Page 2: ...tation material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Printed in the United States of America Publication number 721P90231 Xero...
Page 3: ...xiii About this guide xiii Contents xiii Conventions xiv Related publications xv 1 Calling for service 1 1 Information to have on hand when calling for service 1 1 Enabling and disabling the modem for...
Page 4: ...aper jams areas A and B 4 26 Adjusting dual stacker tray scuffer arms 4 27 5 Optimizing print quality 5 1 Product features that affect PostScript print quality 5 1 Proprietary PostScript extensions 5...
Page 5: ...Welfare for Class 1 laser products Class 1 laser products do not emit hazardous radiation The DocuPrint printers do not emit hazardous radiation because the laser beam is completely enclosed during al...
Page 6: ...n of the equipment grounding conductor may result in risk of electrical shock Always connect equipment to a properly grounded electrical outlet If in doubt have the outlet checked by a qualified elect...
Page 7: ...your local Xerox representative or operating company Operation safety Europe This Xerox product and supplies are manufactured tested and certified to strict safety regulations electromagnetic regulati...
Page 8: ...ed electrician To disconnect all electrical power to the product the disconnect device is the power cord Remove the plug from the electrical outlet Ventilation Slots and opening in the enclosure of th...
Page 9: ...related to low voltage equipment January 1 1996 Council Directive 89 336 EEC approximation of the laws of the member states related to electromagnetic compatibility March 9 1999 Council Directive 99...
Page 10: ...1 a specification for terminal equipment for use on analog switched telephone networks in the European Economic area The product may be configured to be compatible with other country networks Please c...
Page 11: ...or further information For more information on Environment Health and Safety in relation to this Xerox product and supplies please contact the following customer help lines Europe 44 1707 353434 USA 1...
Page 12: ...Safety xii Troubleshooting Guide...
Page 13: ...nd conventions Contents This section lists the contents of this guide Chapter 1 Calling for service describes the information to have on hand when calling for support service Chapter 2 Troubleshooting...
Page 14: ...s Variable information or the position of a specified argument in the command syntax appears in angle brackets for example List Fonts Pattern Bold Within procedures text and numbers that you enter are...
Page 15: ...inting refer to the Solutions Guide for IPDS Printing Guide to Configuring and Managing the System Guide to Managing Print Jobs Guide to Performing Routine Maintenance Guide to Submitting Jobs from th...
Page 16: ...your Jobs from Windows NT 4 0 QuickPrint Quick Reference Card Submitting your Jobs Using Windows NT 4 0 Drivers Quick Reference Card The documentation set also includes an electronic version the DocuP...
Page 17: ...efore calling make note of the following Status code numbers and messages that appear on the controller screen and the printer console Indicator lights that are lit Name of your printer DocuPrint 4050...
Page 18: ...An external modem allows your system to be accessed by remote service technicians You may be instructed to enable the modem so that the technician can dial into your system Follow this procedure 1 Sto...
Page 19: ...re that the environment variable path includes the subdirectory usr xerox nps client bin and usr bin before the subdirectory containing the local print command Also resolve any print command aliases t...
Page 20: ...installation commands use to install the Client Software The attempt to communicate to the Print__Controller__Name has failed Make sure the name Print__Controller__Name is correct Make sure your etc...
Page 21: ...ere is an external connectivity problem Check Novell file server console screen for messages Check that the server is running and connected to the network If it is an incorrect framing type or server...
Page 22: ...server should only have a PSERVER defined with the same name as the printer s PSERVER there should not be an instance of PSERVER running under that PSERVER definition Stop the PSERVER instance Log mes...
Page 23: ...ckets advertising the print server There is a basic connectivity or routing problem The incorrect framing type has been set The print server is not running For RPRINTER there must be a PSERVER running...
Page 24: ...Troubleshooting a Novell implementation 3 4 Troubleshooting Guide...
Page 25: ...er the right conditions Refer to Helpful Facts About Paper for information on paper selection and care Clearing a feeder tray fault When paper is misfed from the paper trays complete the following ste...
Page 26: ...nd jams 4 2 Troubleshooting Guide 3 When the Ready To Open indicator is lit pull the bar up and out to open the tray Pull the tray all the way out for best results 4 Press the green lever to unlatch t...
Page 27: ...nd that the stack is not higher than the MAX line on the length guide Make sure that the length guide is firmly touching the back edge of the stack 6 Latch the paper feeder assembly by pressing the gr...
Page 28: ...e of one tray misfeeding more than another tray when the same kind of paper is used Glazing is caused by a buildup of the chemicals found on most papers If you suspect that the belt is glazed try clea...
Page 29: ...the same direction as the ribs on the belt Wiping from side to side might pull the belt off its track Allow a few seconds for the film remover to evaporate 3 Latch the paper feeder assembly by pressin...
Page 30: ...s it leaves the feeder trays or moves through the paper path You must clear the paper jam before you can continue to print The two illustrations below show the areas along the paper path in which jams...
Page 31: ...rinter console displays the following information The message display describes the areas of the printer you must check and clear The graphic display shows the location of the jams and the doors you o...
Page 32: ...rs in the printer clear only the area or areas indicated by the message and graphic displays Job recovery Checking job integrity following a paper jam There is a slight possibility of duplicate or mis...
Page 33: ...stitcher stacker areas A and B The purpose of the diagram is to give you an overall perspective of the locations of all the printer areas relative to each other Note that an actual printer cannot hav...
Page 34: ...paper misfeeds and jams 4 10 Troubleshooting Guide 2 Remove and discard any paper you find in the areas indicated 3 Close the door 4 Open the high capacity feeder front door and locate area 1A Area 1...
Page 35: ...4 11 5 Remove and discard any paper you find in the area 1A 6 Close the door and press the Continue button to resume printing Clearing paper jams from areas 2 and 2A To clear paper jams from areas 2 a...
Page 36: ...ooting Guide 2 Lift the three green handles one by one Each time you lift a handle remove and discard any paper you find beneath the open section 3 Lower the handles and close the door 4 Open the high...
Page 37: ...Clearing paper misfeeds and jams Troubleshooting Guide 4 13 5 Lift the green handle Remove and discard any paper you find in this area...
Page 38: ...ams 4 14 Troubleshooting Guide 6 Lower the handle close the door and press the Continue button to resume printing Clearing paper jams from area 3 Follow these steps to clear jams in area 3 1 Open the...
Page 39: ...discard any paper you find in this area 4 Release the handle close the door and press the Continue button to resume printing NOTE When paper jams occur in areas 3 through 5 three extra blank sheets a...
Page 40: ...ms from area 4 WARNING The laser safety label located on the inside left front door of the printer advises you that the panel below it must not be removed except by a service representative 1 Open the...
Page 41: ...ntil the fuser unit latches in the fully open position 3 Raise the small green handle at the front of the fuser assembly CAUTION Do not use a sharp object to remove paper wrapped around the fuser roll...
Page 42: ...ams 4 18 Troubleshooting Guide 7 Close the doors left one first and press the Continue button to resume printing Clearing paper jams from area 5 Follow these steps to clear jams in area 5 1 Open the m...
Page 43: ...and 5 first turn the green knob in the direction of the arrow marked on it This ensures that the paper has completely moved into area 5 where you can remove it without tearing it 3 Push and hold the...
Page 44: ...n handle 5 Close the door and press the Continue button to resume printing Clearing paper jams from areas 6 and 6A Follow these steps to clear jams in areas 6 and 6A 1 Open the printer left most top c...
Page 45: ...e opened 4 Remove and discard any sheets under the high capacity feeder cover If the printer console message display also indicates a problem in the output module remove and discard those sheets as we...
Page 46: ...Clearing paper misfeeds and jams 4 22 Troubleshooting Guide 2 Pull the block shaped set separator toward you and hold it in that position...
Page 47: ...r misfeeds and jams Troubleshooting Guide 4 23 3 Remove and discard any paper in the duplex tray 4 Return the set separator to its upright position 5 Close the door and press the Continue button to re...
Page 48: ...the output module as indicated on the graphic display of the printer console 2 Remove and discard any paper you find in this area 3 Lower the top cover and press the Continue button to resume printing...
Page 49: ...een handle down and to the left in the direction of the arrow marked on it to hold the assembly open while you remove and discard any paper you find in this area 3 Return the handle to its original po...
Page 50: ...en the top cover of the stitcher stacker and locate area A in the center 2 Remove and discard the paper under the paper guide The paper guide is a spring loaded heavy wire form guide that pops up when...
Page 51: ...per jams can occur when the paper does not stack smoothly in the stacker trays If some papers stack well while others do not the scuffer arms may need to be adjusted NOTE The scuffer arm weights on so...
Page 52: ...fer arm 2 Clear all paper jams following the jam clearance instructions provided by the message and graphic displays on the printer console 3 Discard any pages sent to the sample tray or to a used sta...
Page 53: ...stScript masters that use proprietary printer features may cause appearance inconsistencies between different PostScript printers Some PostScript printers contain proprietary PostScript extensions For...
Page 54: ...PostScript masters look different on almost every different model of PostScript printer The operators are also used to perform pattern fills since PostScript Level 1 does not have a pattern fill opera...
Page 55: ...e and gray The PostScript language provides a scheme for overwriting the internal transfer function of a printing device by providing the settransfer and setcolortransfer operators However some Xerox...
Page 56: ...cription that is intended to be device independent Invisible strokes 0 setlinewidth PostScript masters that use the PostScript operator setlinewidth are not consistent across different PostScript prin...
Page 57: ...in the indicated tray 2 If the paper is not the correct size load the correct size paper If the paper size is correct press the Continue button to resume printing The number displayed in the Wire Per...
Page 58: ...uffer arm weights are out of adjustment If printer has adjustable weights under the scuffer arms slide them to the right or the left Refer to Clearing paper misfeeds and jams chapter in this guide If...
Page 59: ...ailable are turned far enough to the left to brighten the screen 3 If the monitor is powered on and controls are turned to the left call the service representative The first job to print after a reboo...
Page 60: ...ocument does not print there may be a system problem Printer controller is not communicating with the network Does not apply to channel attached host Ping the printer controller check the cabling conn...
Page 61: ...ering print options from the client workstation Enter Show Document Attributes Resend if necessary using correct options or enter Change Document Attributes to specify the desired attributes Job print...
Page 62: ...ps and sends a not ready message to the host 1 Enter Show Status to ensure there is no other problem If you have a stoppage due to the status shown correct the problem status 2 Enter List Virtual Prin...
Page 63: ...8 area 5 4 18 4 20 area 7 4 21 4 23 area 8 4 24 area 9 4 24 4 25 areas 1 and 1A 4 9 4 11 areas 2 and 2A 4 11 4 14 areas 6 and 6A 4 20 4 21 stacker tray paper jams 4 27 stitcher stacker tray paper jams...
Page 64: ...atures affecting 5 1 problems printer 6 1 stacker 6 1 system 7 1 procedures feed belt cleaning 4 4 4 5 paper trays clearing misfeeds 4 1 4 4 printers restarting 7 4 product operator 5 1 PServer proble...
Page 65: ...ransfer 5 3 transfer functions 5 3 Tray Unlock button 4 1 troubleshooting Novell implementation 3 1 3 3 Xerox Client Software installation 2 1 2 2 X Xerox Client print command 2 1 Xerox Client Softwar...
Page 66: ...Index INDEX 4 Troubleshooting Guide...
