Customer Expectation Setting Document for
Document Centre ColorSeries 50
December 12, 2001
Accessory
Description
High
Capacity
Feeder
This optional paper source becomes “Tray 6” and adds
2,000 sheet additional paper capacity on the Document
Centre ColorSeries 50. The High Capacity Feeder
handles letter size paper within 16-32 lb. (64-128 gsm)
weight range.
High
Capacity
Offset
Catch Tray
This accessory increases output paper capacity from
200 sheets to 500 sheets, and when used with print
jobs, will offset sets in the output tray. Note that this
accessory is required with the purchase of a
mailbox/sorter.
(In copy mode, the tray will only offset;
if optional EPC Kit (Electronic Pre-Collation) is
installed, otherwise it works as a high capacity catch
tray only)
Electronic
Pre-
Collation Kit
for copying
mode
This accessory provides Electronic Pre-Collation in
copy mode which allows automatic offsetting of copied
sets in the offset catch tray – First set printing while still
scanning, - Document addition up to 1000 (b&w) or 250
color originals through the DADF for enhanced job
build. In conjunction with the optional Inline Stapler
Finisher, corner and dual stapling of copied sets is also
available.
Edit Pad
The Edit Pad option allows users to manipulate (e.g.
trim, delete sections) and change/add color to the
output of documents created off the glass. It also
provides customers the ability to program a set of
custom colors with the use of a color palette. The Edit
Pad is connected to the Document Centre ColorSeries
50 via a direct electrical connection. Customers will
need to provide a work surface (table) to place the Edit
Pad.
Foreign
Interface Kit
The Foreign Interface Kit enables the connection of
external devices such as auditrons.
Platen
Cover Kit
The Document Centre ColorSeries 50 comes equipped
standard with a Duplexing Automatic Document
Handler. For customers who do not require this, the
Platen Conversion Kit can be used to remove the
document handler and install a platen cover.
Token Ring
Kit
Enables connectivity to Token Ring Networks.
256 MB
memory
upgrade
The Document Centre ColorSeries 50 comes standard
with 128 MB memory. This can be upgraded to 384
MB by adding one 256 MB upgrade; or can be
upgraded to 512 MB by removing the 128 MB card and
installing two 256 MB upgrades. (There are two
memory slots available.)
BNC
Transceiver
Enables connectivity to 10 Base 2 networks.
Reference Material
The Document Centre ColorSeries 50 is shipped with a complete set
of hardcopy and CD documentation for the installation and use of the
Document Centre ColorSeries 50.
Customer Support
The Xerox Customer Support Centers are available to provide general
information, answer questions and take service calls. You can reach
the Customer Support Center at the following toll-free phone numbers:
United States
1-800-821-2797
Canada
1-800-939-3769
To order paper and other throughput materials, please contact the
Supplies Marketing Center at 1-800-822-2200 in the U.S. or 1-800-
668-0199 (English), 1-800-668-0133 (French) in Canada.
To order Customer Replacement Units (CRUs): Full Service
Maintenance customers order replacement CRUs through the Xerox
Customer Support Center toll free #s above. Time & Materials
Maintenance customers order replacement CRUs through the
Logistics Customer Support Center at 1-800-828-5881.
Customer Training
Fee-based training courses or hourly sessions are available. Contact
your Xerox Sales Representative for more information.
Analyst Services
A variety of services are available from your Xerox Systems Analyst.
All services are billable. Please contact your Sales Representative for
more information.
Responsibility Matrix
Responsibility
Action
Custom
er
Xerox
Ensure adequate space and power to
install system
X
Unpack system / components
X
Install controller hardware
X
Connect all system components prior to
powering up the system
X
Install the client software
X
Install printer to network, and upgrade
controller software as required
X
Confirm network integrity
X
Acquire and install client workstation
network hardware and software
X
Monitor and adjust calibration for color
matching of color management systems
X
Order & replace CRUs according to
machine instructions
X
Download any additional fonts to server
X
Remove and ship failed components to
Xerox (except CRUs)
X*
Provide Helpline Support
X*
Provide spared parts
X*
Provide service
X*
*
Xerox responsibility when a Full Service Maintenance Agreement
(FSMA) is purchased. If FSMA is not purchased, this action becomes
a customer responsibility.
