Xerox
®
DocuMate
®
4830
Maintenance
6-12
User Guide
3.
Find OneTouch and uninstall it using the change/remove options. Follow the wizard through a
complete removal of the OneTouch program.
4.
Unplug your scanner's USB cable from the computer.
5.
Reboot your computer.
6.
Install Internet Explorer.
7.
Install your scanner driver.
Problem
: With AutoCrop to Original selected, sometimes I get blank pages, or pages with lines.
The pages were probably scanned in crooked, or skewed. To use AutoCrop to Original, the pages
must be scanned in straight. Adjust the paper guides on the scanner so pages feed in straight.
Problem
: The paper jams the ADF.
To reduce the number of paper jams, smooth and straighten the paper before scanning, and
adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed
mechanism to jam. If paper jams are occurring more frequently, try cleaning the roller with a soft
cloth dampened with Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear
worn and will cause issues feeding paper. See “Cleaning Inside the Automatic Document Feeder”
on page 4 for cleaning instructions.
Problem
: The scanner reports a Double Feed error when there is only one page in the scanner.
Try cleaning the double feed detection sensor. Dust on the sensor may prevent the sensor from
working properly.
Problem
: The scans from the ADF are always crooked.
Make sure to align the paper guides to the edges of the paper. If you are scanning small items
that are smaller than the paper guides’ minimum adjustment, scan these items on the Flatbed
glass instead.
Problem
: The paper jams about halfway through the scan.
Check the flatbed glass to make sure no items are on it when you scan from the ADF. Multiple
items placed on the Flatbed glass will raise the lid slightly, thus preventing the pages feeding
through the ADF from touching the glass. When that occurs, the pages are unable to feed back
out of the ADF and the pages can jam.
