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5750 DocuCare Service Manual
2-5
Fault Code Procedures
Paper Jam Entry Flow Chart
YES
NO
Call for service
Call for service
Call for service
The paper trays and
assemblies slide out
and in without binding
Open the front doors and
pull out the Transfer Belt
Module. Clear the paper
path of any jams and in-
spect the Transfer Belt.
The Transfer Belt is out of
alignment.
NO
YES
Perform the Transfer
Belt Walk Adj.
Close all of the doors.
Switch on the power.
The paper jam message
is displayed immediately
at power on.
NO
YES
Go to the Status Code
Entry Table/ (08-900 code)
Select Trays 1, 2, and 3
while observing the display
screen. All three trays can
be selected without a tray
fault being indicated.
NO
YES
Start Here
Verify that paper is loaded
into all of the paper trays.
Select Trays 1, 2, and 3
while observing the screen.
The presence of paper in
each tray is being detected.
YES
NO
While observing the Touch
Screen, select each of the
paper trays and individually
open and close each paper
tray. The position of the paper
trays, open or closed, is being
detected correctly.
Call for service
NO
YES
Check the size of the paper loaded
into the trays and compare it to the
size indicated on the Touch Screen.
The paper size is correctly detected.
Call for service
NO
YES
A
A
Make several copies
to try to duplicate the
paper jam. A paper
jam occurs.
NO
YES
Press and hold the Stop
button on the Control
Panel. Record the jam
code. Refer to the appro-
priate paper jam code in
the Status Code Entry
Table.
Enter diagnostics. Select
History Files and Jam
counter. Scroll through the
counter and determine
which jams have occurred
most frequently. Refer to
the appropriate jam code
in the Status Code Entry
Table.
