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5750 DocuCare Service Manual

2-1

Fault Code Procedures

2. Fault Code Procedures

Section Contents

Page

Introduction . . . . . . . . . . . . . . . . . . . . . . .2-3

Section 2 Entry Flow Chart . . . . . . . . . . .2-4

Paper Jam Entry Flow Chart . . . . . . . . . .2-5

Status Fault Codes

Table 1. Status Code Entry Table 1

. . . .2-6

02-282, 283, 330 . . . . . . . . . . . . . . . . . . .2-7

02-340, 350 . . . . . . . . . . . . . . . . . . . . . . .2-6

03-315, 317, 330, 336, 338 . . . . . . . . . . .2-7

03-352, 357, 370 . . . . . . . . . . . . . . . . . . .2-7

03-371 . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8

03-600 . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8

04-200 . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9

05-110 . . . . . . . . . . . . . . . . . . . . . . . . . .2-10

05-111 . . . . . . . . . . . . . . . . . . . . . . . . . .2-11

05-115, 116 . . . . . . . . . . . . . . . . . . . . . .2-11

05-195 . . . . . . . . . . . . . . . . . . . . . . . . . .2-12

05-273 . . . . . . . . . . . . . . . . . . . . . . . . . .2-13

05-280 . . . . . . . . . . . . . . . . . . . . . . . . . .2-13

05-340 . . . . . . . . . . . . . . . . . . . . . . . . . .2-14

ADF Interlock Fault . . . . . . . . . . . . . . . .2-14

ADF “Other” Faults. . . . . . . . . . . . . . . . .2-15

06-310, 311 . . . . . . . . . . . . . . . . . . . . . .2-15

06-340, 359 . . . . . . . . . . . . . . . . . . . . . .2-16

06-361 . . . . . . . . . . . . . . . . . . . . . . . . . .2-16

06-364 . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

06-370 . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

06-371 . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

06-372 . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

06-380, 384 . . . . . . . . . . . . . . . . . . . . . 2-18

06-389 . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

06-390 . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

06-391 . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

06-398 . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

07-281, 282, 283, 284 . . . . . . . . . . . . . 2-20

Tray Load Paper for Tray 1, Tray 2, Tray 3,
Tray 4, or the Bypass Tray . . . . . . . . . . 2-20

Tray Paper Size Sensing for Tray 1, Tray 2,
Tray 3, Tray 4, or the Bypass Tray. . . . . 2-21

08-105, 110, 115, 120 . . . . . . . . . . . . . 2-21

08-138 . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

08-161 . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

08-165 . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

08-167 . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

08-168 . . . . . . . . . . . . . . . . . . . . . . . . . 2-24

08-169 . . . . . . . . . . . . . . . . . . . . . . . . . 2-24

08-170 . . . . . . . . . . . . . . . . . . . . . . . . . 2-25

08-171, 172, 173, 174 . . . . . . . . . . . . . 2-25

08-175, 176, 177, 178, 179 . . . . . . . . . 2-26

08-198 . . . . . . . . . . . . . . . . . . . . . . . . . 2-26

08-380 . . . . . . . . . . . . . . . . . . . . . . . . . 2-26

08-385. . . . . . . . . . . . . . . . . . . . . . . . . . 2-27

08-900. . . . . . . . . . . . . . . . . . . . . . . . . . 2-27

09-363. . . . . . . . . . . . . . . . . . . . . . . . . . 2-27

09-365, 366, 367, 368. . . . . . . . . . . . . . 2-28

09-376. . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

09-620. . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

10-105, 106. . . . . . . . . . . . . . . . . . . . . . 2-29

10-358. . . . . . . . . . . . . . . . . . . . . . . . . . 2-29

10-359. . . . . . . . . . . . . . . . . . . . . . . . . . 2-29

10-360. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30

10-361. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30

10-362. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30

10-363. . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

10-364. . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

10-365. . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

10-366, 367. . . . . . . . . . . . . . . . . . . . . . 2-32

10-368. . . . . . . . . . . . . . . . . . . . . . . . . . 2-32

10-369. . . . . . . . . . . . . . . . . . . . . . . . . . 2-32

10-370. . . . . . . . . . . . . . . . . . . . . . . . . . 2-33

10-371. . . . . . . . . . . . . . . . . . . . . . . . . . 2-33

10-372. . . . . . . . . . . . . . . . . . . . . . . . . . 2-33

10-373. . . . . . . . . . . . . . . . . . . . . . . . . . 2-34

10-374. . . . . . . . . . . . . . . . . . . . . . . . . . 2-34

10-375, 376. . . . . . . . . . . . . . . . . . . . . . 2-34

11-100, 101. . . . . . . . . . . . . . . . . . . . . . 2-35

11-340. . . . . . . . . . . . . . . . . . . . . . . . . . 2-35

Summary of Contents for DocuColor 5750

Page 1: ...372 2 18 06 380 384 2 18 06 389 2 18 06 390 2 19 06 391 2 19 06 398 2 19 07 281 282 283 284 2 20 Tray Load Paper for Tray 1 Tray 2 Tray 3 Tray 4 or the Bypass Tray 2 20 Tray Paper Size Sensing for Tra...

Page 2: ...s 2 2 5750 DocuCare Service Manual 11 380 2 35 11 381 2 36 Sorter Interlock RAP 2 36 15 280 2 37 15 281 282 283 2 37 15 340 2 38 15 360 361 362 2 38 15 380 381 382 383 384 385 2 39 15 386 387 388 389...

Page 3: ...status code fault indicator The right column includes a description of the fault and the actions to take in resolving the problem The actions are the most likely suspects In each case if you try to r...

Page 4: ...ing Incorrect Paper Size sensing Paper not sensed in trays Paper tray binding Tray fault message Incorrect Paper image orientation The Status Code is accomp anied by a Jam Message YES NO YES YES NO A...

Page 5: ...o all of the paper trays Select Trays 1 2 and 3 while observing the screen The presence of paper in each tray is being detected YES NO While observing the Touch Screen select each of the paper trays a...

Page 6: ...ave them verify the proper voltage at the machine plug Clean and inspect all corotrons for defects and ensure they are properly installed Section 5 Repairs Power the machine on If the problem still ex...

Page 7: ...rons for defects and ensure they are properly installed Section 5 Repairs Power the machine on If the problem still exists Place a service call 03 352 357 370 The control logic sensed errors in the se...

Page 8: ...the machine on If the problem still exists Place a service call 03 600 The control logic sensed a Billing Data Recovery Failure Initial action Switch off the machine power If there is other equipment...

Page 9: ...equipment close by that may be generating electrical noise or radio frequency interference power it off also Contact Building Maintenance and have them verify the proper voltage at the machine plug C...

Page 10: ...er Retard Rolls REP 5 24 Nudger Chute Open and close the ADF left cover Check for binding or other mechanical problems with the left cover Observe the UI and make sure the customer message to close th...

Page 11: ...ming problem with the ADF Exit Sensor On Jam Check 05 115 or the ADF Exit Sensor Off Jam Check 05 116 Initial action Check the exit paper path for pieces of ripped paper or other foreign objects Inspe...

Page 12: ...rify that NVM location 4439 is set to the correct market value Clean the ADF Registration Sensor and check for paper or other foreign objects in the sensor path Check the Platen Glass for contaminatio...

Page 13: ...oil less bearings Platen Belt Drive Roll bearings Nudger Roll bearings Feed Roll bearings If the problem still exists Place a service call 05 280 The control logic sensed a timing problem with the AD...

Page 14: ...them verify the proper voltage at the machine plug Clean and inspect all corotrons for defects and ensure they are properly installed Section 5 Repairs Power the machine on If the problem still exists...

Page 15: ...t Sensor If the problem still exists Place a service call 06 310 311 The control logic sensed a communications failure between the IISS PWB and the IPS PWB 06 310 or the ADF PWB 06 311 Initial action...

Page 16: ...Maintenance and have them verify the proper voltage at the machine plug Clean and inspect all corotrons for defects and ensure they are properly installed Section 5 Repairs Power the machine on If the...

Page 17: ...all 06 370 The control logic sensed a timing problem with the exposure lamp Initial action Switch off the machine power Wait ten seconds Power the machine on If the problem still exists Place a servic...

Page 18: ...problem still exists Place a service call 06 380 384 The control logic sensed a timing problem with the ROS Raster Output Scanner Initial action Switch off the machine power Wait ten seconds Power th...

Page 19: ...91 The control logic sensed that the Scan Carraige did not initialize properly Initial action Switch off the machine power Wait ten seconds Power the machine on If the problem still exists Place a ser...

Page 20: ...ction Go to the Paper Tray which was selected on the Control Panel and verify that the Paper Size Indicator is set to the correct paper size that is loaded in the Paper Tray Go to the Paper Tray which...

Page 21: ...ems may cause a sensor failure to be displayed as an operator error message If the problem still exists Place a service call 08 105 110 115 120 The control logic sensed a timing problem from the Feed...

Page 22: ...fer Roll Film with a dry cloth REP 5 10 Check for paper path obstructions If the problem still exists Place a service call 08 161 The control logic sensed a timing problem from the Stripper Jam Sensor...

Page 23: ...r tacked to the Drum If the problem still exists Place a service call 08 167 The control logic sensed a timing problem from the Misstrip Sensor On Check Initial action Ensure that there is no paper ja...

Page 24: ...er Finger Check for a broken or arcing Transfer Corotron TC wire REP 5 17 If the problem still exists Place a service call 08 169 The control logic sensed a timing problem from the Stripper Jam Sensor...

Page 25: ...n the CTR Charged Transfer Roll Film with a dry cloth REP 5 10 Check the Retard Pad for wear REP 5 27 If the problem still exists Place a service call 08 171 172 173 174 The control logic sensed a tim...

Page 26: ...sfer Roll Film with a dry cloth REP 5 10 If the problem still exists Place a service call 08 198 The control logic sensed a timing error from the registration sensor off signal while feeding from the...

Page 27: ...ge at the machine plug Check Tray 1 2 3 or 4 for a cracked or broken tray stop Clean the CTR Charged Transfer Roll Film with a dry cloth REP 5 10 Verify Heavy Weight Paper and Transparencies Control P...

Page 28: ...erify that there is adequate toner in the cartridge If the problem still exists Place a service call 09 376 The control logic sensed that the Waste Toner Sump is full Initial action Refer to proceedur...

Page 29: ...circuit Initial action Check the Heat Roll Control and Overheat Thermistors for cleanliness damage and excessive wear at the point where the Thermistor contacts the Heat Roll REP 5 37 Check the Press...

Page 30: ...at Roll surface is clean and not damaged REP 5 31 Check the Heat Roll Control Thermistor for cleanliness damage and excessive wear at the point where the Thermistor contacts the Heat Roll REP 5 37 If...

Page 31: ...y run Initial action Ensure that the Heat Roll surface is clean no debris paper etc REP 5 31 Check the Heat Roll Control Thermistor for cleanliness damage and excessive wear at the point where the The...

Page 32: ...om the Pressure Roll control thermistor Initial action Check the Pressure Roll Control Thermistor for cleanliness damage and excessive wear at the point where the Thermistor contacts the Pressure Roll...

Page 33: ...d operating temperature Initial action Ensure that the Pressure Roll surface is clean no debris paper etc REP 5 35 Check the Pressure Roll Control Thermistor for cleanliness damage and excessive wear...

Page 34: ...not reach operating temperature within 150 seconds after Power Saver mode was exited Initial action Ensure that the Pressure Roll surface is clean no debris paper etc REP 5 35 Check the Pressure Roll...

Page 35: ...oise or radio frequency interference power it off also Contact Building Maintenance and have them verify the proper voltage at the machine plug Clean and inspect all corotrons for defects and ensure t...

Page 36: ...on If the problem still exists Place a service call Sorter Interlock RAP Use this RAP to troubleshoot when there is a customer message instructing the operator to close the sorter top cover or to push...

Page 37: ...n If the problem still exists Place a service call 15 281 282 283 The control logic sensed that paper money has been placed on the document glass to be copied This is a prohib ited from copy item Init...

Page 38: ...d ensure they are properly installed Power the machine on If the problem still exists Place a service call 15 360 361 362 The control logic sensed a failure of the IPS PWB Self Test Initial action Swi...

Page 39: ...he machine plug Clean and inspect all corotrons for defects and ensure they are properly installed Power the machine on If the problem still exists Place a service call 15 386 387 388 389 390 391 The...

Page 40: ...er equipment close by that may be generating electrical noise or radio frequency interference power it off also Contact Building Maintenance and have them verify the proper voltage at the machine plug...

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