53
Fault Codes
This section explains error codes.
If an error caused printing to end abnormally, or a malfunction occurred in the machine, then an error message
code (***-*** ) is displayed.
For faxing, an error code is also displayed on [Activity Reports] and [Transmission Report - Job Undelivered].
Refer to the following table for error codes to rectify problems.
Important:
If an error code is displayed, any print data remaining on the machine and information stored in the
machine's memory is not warranted.
If an error code appears that is not listed in the table below, or if an error persists after following the listed solution,
contact our Customer Support Center. The contact number is printed on the label or card attached on the machine.
Error Code
Cause and Remedy
016-210
016-211
016-212
016-213
016-214
016-215
[Cause] An error occurred in the software.
[Remedy] Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power. If the error still is not resolved, contact our
Customer Support Center.
016-402
[Cause] The authentication connection timed out.
[Remedy] Confirm the network connection and switch setting of the authentication
device physically connected to the machine via a network, and check whether it is
connected to the machine correctly.
016-403
[Cause] The root certificate did not match.
[Remedy] Confirm the authentication server and store the root certificate of the
server certificate of the authentication server into the machine.
If you cannot acquire the root certificate of the server certificate, set [Server
Certificate Verification] of [IEEE 802.1x Settings] to [Disabled] on the touch screen.
016-405
[Cause] An error occurred in the certificate stored in the machine.
[Remedy] Initialize the certificate.
016-406
[Cause] An error occurred in the SSL client certificate.
[Remedy] Take one of the following measures:
Store an SSL client certificate in the machine, and set it as the SSL client certificate.
If the SSL client certificate cannot be set, select an authentication method other than
SSL.
016-450
[Cause] The SMB host name already exists.
[Remedy] Change the host name.
016-454
[Cause] Unable to retrieve the IP address from DNS.
[Remedy] Confirm the DNS configuration and IP address retrieve setting.