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Xerox ColorQube 8580 User Manual Download Page 166

Troubleshooting 

 

166 

Xerox

®

 ColorQube 8580/8880 Color Printer 

 

User Guide 

 

Getting Help 

This section includes: 

•

 

Control Panel Messages .................................................................................................................................................. 166 

•

 

Online Support Assistant ................................................................................................................................................ 166 

•

 

More Information .............................................................................................................................................................. 167 

Xerox provides several automatic diagnostic utilities to help you maintain productivity and print quality. 

 

Control Panel Messages 

The printer control panel provides information and troubleshooting help. When a fault or warning 

condition occurs, the control panel displays a message informing you of the problem. In many cases, the 

control panel also displays an animated graphic showing the location of the problem, such as the 

location of a paper jam. For many status and warning messages, the control panel Help provides 

additional information. 

 

Control Panel Help 

To view additional information about items and selections that appear on the control panel, press the 

Help (

?

) button. 

 

The control panel menu items also have associated help text that describes the menu item. To view the 

help text for a menu item, navigate to a menu item, then press the Help(

?

) button. 

 

Online Support Assistant 

Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to 

solve printer problems. You can find solutions for print-quality problems, paper jams, software 

installation problems, and more. Online Support Assistant offers the latest technical solutions and 

illustrated step-by-step operational tips. 

To access the Online Support Assistant, go to: 

•

 

Xerox

®

ColorQube 8580 Color Printer: 

www.xerox.com/office/CQ8580support

 

•

 

Xerox

®

ColorQube 8880 Color Printer: 

www.xerox.com/office/CQ8880support

 

Summary of Contents for ColorQube 8580

Page 1: ...liano Guida per l utente Deutsch Benutzerhandbuch Espa ol Gu a del usuario Portugu s Guia do usu rio Nederlands Gebruikershandleiding Svenska Anv ndarhandbok Dansk Betjeningsvejledning e tina U ivatel...

Page 2: ...pple Bonjour EtherTalk TrueType iPad iPhone iPod iPod touch Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple...

Page 3: ...9 Rear View 19 Control Panel 20 Printer Configurations and Options 22 Standard Features 22 Options and Upgrades 23 Information Pages 24 Printing the Menu Map 24 Viewing Information Pages 24 Printing t...

Page 4: ...e Your Printer 47 Paper Storage Guidelines 47 Paper Tips Page 48 Supported Paper Types and Weights 48 Supported Standard Paper Sizes 49 Supported Paper Types and Weights for Automatic 2 Sided Printing...

Page 5: ...Printing Watermarks 93 Printing Mirror Images 94 Printing Special Job Types 95 Secure Print 95 Proof Print 96 Personal Print 97 Saved Job 97 Print With 99 6 Maintenance 101 Maintenance and Cleaning 10...

Page 6: ...nt Quality 152 Controlling Print Quality 153 Printing the Troubleshooting Print Quality Page 154 Troubleshooting Print Quality Problems 155 Troubleshooting Procedures 160 Advanced Troubleshooting 163...

Page 7: ...ean Union Lot 4 Imaging Equipment Agreement Environmental Information 179 Material Safety Data Sheets 181 C Recycling and Disposal 183 All Countries 184 North America 185 European Union 186 Domestic H...

Page 8: ......

Page 9: ...12 Maintenance Safety 14 Printer Symbols 15 Environmental Health and Safety Contact Information 16 Your printer and the recommended supplies have been designed and tested to meet strict safety requir...

Page 10: ...ines WARNINGS Do not push objects into slots or openings on the printer Touching a voltage point or shorting out a part could result in fire or electric shock Do not remove the covers or guards that a...

Page 11: ...cord or power strip designed to handle the electrical current capacity of the printer Verify that the printer is plugged into an outlet that is providing the correct voltage and power Review the elect...

Page 12: ...t your local Xerox representative or go to Xerox ColorQube 8580 Color Printer www xerox com environment_europe Xerox ColorQube 8880 Color Printer www xerox com environment_europe Printer Location Do n...

Page 13: ...ith the product options and supplies Store all supplies in accordance with the instructions given on the package or container Keep all supplies away from the reach of children Never burn supplies When...

Page 14: ...ur printer Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables or routine maintenance items For more information on the Xerox supplies recycling program go to...

Page 15: ...s caution could cause injury or damage to the property Hot surface on or in the printer Use caution to avoid personal injury Warning Moving parts To avoid personal injury use caution Parts of the prin...

Page 16: ...in the United States and Canada go to Xerox ColorQube 8580 Color Printer www xerox com environment Xerox ColorQube 8880 Color Printer www xerox com environment For product safety information in Europ...

Page 17: ...ox ColorQube 8580 8880 Color Printer 17 User Guide This chapter includes Parts of the Printer 18 Printer Configurations and Options 22 Information Pages 24 Sample Pages 26 More Information 27 2 Featur...

Page 18: ...w 1 Tray 2 with 525 sheet capacity 2 Tray 1 Multi Purpose Tray MPT with 100 sheet capacity 3 Control Panel 4 Handle for Door B 5 Door A Release Lever 6 Exit Door B 7 Door C for Ink Loading 8 Legal A4...

Page 19: ...Printer 19 User Guide Right Side View 1 Maintenance Kit 2 Waste Tray 3 Power Cord Connection 4 Power Switch 5 USB Connection 6 Configuration Card 7 Ethernet 10 100 1000Base TX Connection Rear View 1 O...

Page 20: ...eadiness of the printer A green light indicates that the printer is ready to receive data and print A blinking green light indicates that the printer is busy or warming up A yellow or orange light ind...

Page 21: ...nce information 8 Power Saver button Power Saver enters and exits low power mode When the Power Saver button is illuminated to put the printer into Power Saver mode press the Power Saver button To ret...

Page 22: ...when you have many images and for previewing your work Standard Produces crisp bright prints at high speed and is ideal for black text Standard mode provides the best trade off between performance and...

Page 23: ...le in single DDR3 SDRAM slot that supports 1 GB or 2 GB cards Automatic 2 sided printing 1 2 or 3 additional 525 sheet feeders Order supplies from your channel partner Xerox representative or go to th...

Page 24: ...nel to navigate to the Information Menu use the arrows then press OK The Menu Map is highlighted by default 2 To print the Menu Map press OK Viewing Information Pages You can view the following inform...

Page 25: ...tional solid state drive Disk Directory The Disk Directory page provides a list of all downloaded files on the solid state drive such as fonts and macros Note To use this feature you must have the opt...

Page 26: ...Photo You can use this mode to demonstrate printer speed and resolution CMYK Sampler Pages This selection prints a multi page CMYK color sampler chart RGB Sampler Pages This selection prints a multi...

Page 27: ...port PhaserSMART Technical Support automatically diagnoses problems on your network printer and proposes solutions www phasersmart com Information about menus or error messages Press the control panel...

Page 28: ...1 800 835 6100 If a local Xerox representative telephone number was provided during printer installation record the telephone number in the following space _________________________________ If you nee...

Page 29: ...s 32 Connecting the Printer 34 Configuring Network and Printer Settings 36 Installing the Software 40 See also The System Administrator Guide for your printer model Xerox ColorQube 8580 Color Printer...

Page 30: ...as needed For details see Modifying General Settings on page 32 3 Choose a connection method 4 Connect your printer to your computer with a USB cable For details see Connecting to a Computer Using US...

Page 31: ...ntal conditions such as 10 C and 85 relative humidity defects can occur due to condensation 2 Place the printer on a level solid non vibrating surface with adequate strength for the weight of the prin...

Page 32: ...nguage and Control Panel Brightness Printer Controls You can use this option to access settings such as the Startup Page Date and Time and Metric Defaults 3 To configure a setting navigate to the opti...

Page 33: ...set the Power Saver mode at the control panel Note You cannot put the printer into Power Saver mode when the printer is processing a job warming up cleaning or shutting down To specify the Power Saver...

Page 34: ...t connection is used for networking If you are using a network connection it is important to understand how your computer is connected to the network For details see About TCP IP and IP Addresses on p...

Page 35: ...ndows Found New Hardware Wizard appears cancel it You are ready to install the print drivers Physically Connecting the Printer to the Network Use a Category 5 or better Ethernet cable to connect the p...

Page 36: ...must have a unique IP address Many networks and cable and DSL routers have a Dynamic Host Configuration Protocol DHCP server A DHCP server automatically assigns an IP address to every computer and pri...

Page 37: ...other devices to connect the printer to the network refer to the device instructions on assigning network addresses The router or device documentation can give you a range of acceptable address numbe...

Page 38: ...p then press OK 2 Navigate to Connection Setup then press OK 3 Navigate to Reset Connection Setup then press OK 4 To select Reset Connection Setup NOW press OK Accessing CentreWare Internet Services C...

Page 39: ...iagnostic information from your printer to the Xerox website PhaserSMART examines the information diagnoses the problem and proposes a solution To access PhaserSMART 1 At your computer open a Web brow...

Page 40: ...r 3 Review the list of available print drivers Operating System Requirements Windows XP SP3 Windows Vista Windows 7 Windows 8 Windows Server 2003 Windows Server 2008 Windows Server 2008 R2 and Windows...

Page 41: ...pports standard PostScript It configures itself for the printer you select every time you print If you travel frequently to the same sites you can save your favorite printers in that location and the...

Page 42: ...your printer The default print driver is PostScript To install the print driver software 1 Insert the Software and Documentation disc into the appropriate drive on your computer 2 If the installer do...

Page 43: ...Subnet Mask fields c If you know the address of another printer on the same subnet click the middle button and enter the address in the IP Address field d From the list of discovered printers select y...

Page 44: ...to www xerox com office CQ8580drivers or www xerox com office CQ8880drivers as appropriate and select your printer model b From the Operating System drop down menu select the operating system for you...

Page 45: ...ube 8580 8880 Color Printer 45 User Guide This chapter includes Supported Paper 46 Selecting Paper Options for Printing 51 Loading Paper 53 Printing Special Paper 59 Using Custom Paper Sizes 80 4 Pape...

Page 46: ...signed to use various paper and other media types To ensure the best print quality and to avoid jams follow the guidelines in this section For best results use Xerox paper and media recommended for yo...

Page 47: ...ed Paper with cutouts or perforations Stapled paper Envelopes with windows metal clasps side seams or adhesives with release strips Padded envelopes Plastic media Iron on transfer paper CAUTION The Xe...

Page 48: ...list of all supported paper types and sizes for each paper tray The Paper Tips page also provides details about 1 sided or 2 sided printing options that are available for various paper and media types...

Page 49: ...mm 7 25 x 10 5 in Statement 140 x 216 mm 5 5 x 8 5 in Folio 216 x 330 mm 8 5 x 13 in Supported Paper Types and Weights for Automatic 2 Sided Printing Automatic 2 sided printing is available for some p...

Page 50: ...izes Paper Tray Envelope Size Tray 1 DL envelope 110 x 220 mm 4 33 x 8 66 in No 10 envelope 241 x 105 mm 4 1 x 9 5 in C5 envelope 162 x 229 mm 6 4 x 9 in C6 envelope 114 x 162 mm 4 5 x 6 38 in No 5 en...

Page 51: ...job prints from tray 1 automatically when paper is in tray 1 and no other tray is specified Permanent The printer changes the paper size and type only when you modify the settings at the printer contr...

Page 52: ...2 Mode then press OK 3 Navigate to the desired mode then press OK Tray Mode Description Static The current paper type and size are in effect until you change them at the printer control panel Dynamic...

Page 53: ...es Fan paper before loading it in the paper tray Do not overfill the paper trays Do not load paper above the maximum fill line Overfilling can cause paper jams Adjust the paper guides to fit the paper...

Page 54: ...he widest variety of paper types It is intended for small quantity jobs and jobs using special media The tray extension provides support for larger paper To load paper 1 To open tray 1 pull the handle...

Page 55: ...filling the tray can cause the printer to jam 5 Adjust the width guides until they touch the edges of the paper 6 Verify that the paper is the correct size type and weight If not change the paper sett...

Page 56: ...ses the position of the paper tray guides to detect the size of the paper Some settings require that the paper in the tray matches the size and type selected on the control panel To load paper 1 Remov...

Page 57: ...re separate fill lines inside of the tray for different types of paper and media Do not load the tray above the appropriate fill line Overloading the tray can cause the printer to jam 5 Adjust the wid...

Page 58: ...t size type and weight If not change the paper settings Loading Paper for Automatic 2 Sided Printing For automatic 2 sided printing from tray 1 load paper face up with the top of the page toward the f...

Page 59: ...elative humidity Store unused envelopes in their packaging to avoid excess moisture and dryness which can affect print quality and cause wrinkling Excessive moisture can cause the envelopes to seal be...

Page 60: ...Paper and Media 60 Xerox ColorQube 8580 8880 Color Printer User Guide Printing Envelopes from Tray 1 1 To open tray 1 pull the handle out and down 2 Open the tray extension by rotating it outward...

Page 61: ...p envelopes with the flaps closed facing up and aligned to the right of the tray Load end flap envelopes with the flaps closed flaps up and flaps on the leading edge going into the printer 4 Verify th...

Page 62: ...Remove all paper from the tray 3 Move the length and width guides out a Pinch the guide lever on each guide b Slide the guides outward until they stop c Release the levers 4 To load envelopes with lo...

Page 63: ...he envelopes and the guides is normal 6 Slide the tray back into the printer 7 Verify that the paper is the correct size type and weight If not change the paper settings Note Before you print your job...

Page 64: ...g them in extreme conditions can cause print quality problems or cause them to jam in the printer Rotate stock frequently Long periods of storage in extreme conditions can cause labels to curl and jam...

Page 65: ...eding into the printer Do not load more than 50 labels into tray 1 4 Adjust the width guides until they touch the edges of the paper 5 Verify that the paper is the correct size type and weight If not...

Page 66: ...from the printer 2 Remove all paper from the tray 3 Move the length and width guides out a Pinch the guide lever on each guide b Slide the guides outward until they stop c Release the levers 4 Load l...

Page 67: ...a small space between the paper or media and the guides is normal 6 Slide the tray back into the printer 7 Verify that the paper is the correct size type and weight If not change the paper settings N...

Page 68: ...ntil you are ready to load them into the printer Until you are ready to print leave glossy paper in the original wrapper and leave the packages in the shipping carton Before loading glossy paper remov...

Page 69: ...Color Printer 69 User Guide Printing Glossy Paper from Tray 1 1 To open tray 1 pull the handle out and down 2 Open the tray extension by rotating it outward 3 Load paper into the tray Do not load more...

Page 70: ...weight If not change the paper settings Note Before you print your job ensure that you select Glossy Paper for paper type in the print driver Printing Glossy Paper from Trays 2 5 1 Remove the tray fr...

Page 71: ...te When the paper guides are adjusted correctly a small space between the paper or media and the guides is normal 6 Slide the tray back into the printer 7 Verify that the paper is the correct size typ...

Page 72: ...ary outside these areas Please contact your local representative for details Use only recommended Xerox transparencies Print quality could vary with other transparencies Remove all paper before loadin...

Page 73: ...s from Tray 1 1 To open tray 1 pull the handle out and down 2 Open the tray extension by rotating it outward 3 Load transparencies into the tray Do not load more than 50 transparencies in tray 1 Note...

Page 74: ...weight If not change the paper settings Note Before you print your job ensure that you select Transparency for paper type in the print driver Printing Transparencies from Trays 2 5 1 Remove the tray f...

Page 75: ...0 transparencies in trays 2 5 Note Only use transparencies that are recommended for solid ink printers Note Do not load transparencies above the paper fill line inside the tray 5 Adjust the length and...

Page 76: ...job ensure that you select Transparency for paper type in the print driver or select the corresponding tray as the paper source Pre Punched Paper About Printing on Pre Punched Paper You can print on l...

Page 77: ...lor Printer 77 User Guide Printing Pre Punched Paper from Tray 1 1 To open tray 1 pull the handle out and down 2 Open the tray extension by rotating it outward 3 Load pre punched paper face down with...

Page 78: ...ensure that you select pre punched for paper type in the print driver Printing Pre Punched Paper from Trays 2 5 1 Remove the tray from the printer 2 Remove all paper from the tray 3 Move the length a...

Page 79: ...r A minimum margin of 19 mm 0 75 in is recommended 6 Slide the tray back into the printer 7 Verify that the paper is the correct size type and weight If not change the paper settings 8 Before you prin...

Page 80: ...avigate to Change Setup then press OK 3 Navigate to New Custom Size then press OK 4 For Long Edge and Short Edge do one of the following actions To accept the current selection press OK To enter a new...

Page 81: ...Xerox ColorQube 8580 8880 Color Printer 81 User Guide This chapter includes Printing Overview 82 Selecting Printing Options 83 Printing Features 88 Printing Special Job Types 95 5 Printing...

Page 82: ...fy the size color and type 3 Access the print settings in your software application For most software applications press CTRL P for Windows or CMD P for Macintosh 4 Select your printer 5 Access the pr...

Page 83: ...2 sided printing page layout and print quality For Windows you can set printing options in the software application or in the Windows printer preferences Printing options that are set in the software...

Page 84: ...r on the desktop right click on the desktop then select Personalize Control Panel Home Devices and Printers 2 In the list right click the icon for your printer and click Printing Preferences 3 In the...

Page 85: ...appears on your computer screen with the name of the job and the name of the printer where it was printed To select job completion notification before printing 1 In your software application access t...

Page 86: ...t settings allow you to reduce environmental pollution while printing by reducing the use of materials and energy You can select Earth Smart Settings as the default for all of your print jobs For more...

Page 87: ...des Setting the PostScript Print Quality Mode 1 At the printer control panel use the arrows to navigate to Printer Setup then press OK 2 Navigate to PostScript Setup then press OK 3 Navigate to Print...

Page 88: ...printer models or configurations Selecting Paper Options for Printing There are two ways to select the paper for your print job You can let the printer select which paper to use based on the document...

Page 89: ...printer resources Some paper sizes types and weights are not suitable for automatic 2 sided printing If your printer is configured with automatic 2 sided printing then automatic 2 sided printing is s...

Page 90: ...set options for printing multiple pages on each side of a sheet of paper in the print driver in Copies Pages select Layout Pages per Sheet Printing Booklets With 2 sided printing you can print a docum...

Page 91: ...and corrections Each system has standard modes of color control for normal use and custom color options for the more advanced users Image Options are on the Image Options tab of the Properties window...

Page 92: ...r Adjustments The Color Adjustments tab provides a set of six sliders for adjusting the individual components of the selected colors You can use the sliders to adjust the lightness contrast saturation...

Page 93: ...he Print Driver window click Help Printing Watermarks A watermark is special purpose text that can be printed across one or more pages For example you can add a word like Copy Draft or Confidential as...

Page 94: ...ark on the first page or on every page in a document Print a watermark in the foreground or background or blend it with the print job To print a Watermark 1 Click Document Options Watermark 2 From the...

Page 95: ...uration operating system or driver type You can find special print jobs at the printer control panel in the Walk Up Features job type folder At the control panel to select Walk Up Features press OK To...

Page 96: ...sing Earth Smart Settings on page 86 To print using Proof Print 1 In your software application access the print settings For most software applications press CTRL P for Windows or CMD P for Macintosh...

Page 97: ...cintosh in the Print window click Copies Pages then select Xerox Features 3 For Job Type select Personal Print 4 Select other desired printing options and click OK 5 At the control panel to select Wal...

Page 98: ...sired printing options and click OK 8 Select the desired settings then click Print 9 At the control panel to select Walk Up Features press OK 10 Use the arrows to navigate to the corresponding job typ...

Page 99: ...nding job type folder then press OK 12 Navigate to your user name then press OK 13 To enter your passcode use the arrow buttons then press OK 14 To select your print job navigate to the corresponding...

Page 100: ......

Page 101: ...Xerox ColorQube 8580 8880 Color Printer 101 User Guide This chapter includes Maintenance and Cleaning 102 Ordering Supplies 119 Moving the Printer 122 6 Maintenance...

Page 102: ...ved during cleaning are replaced before you plug in the printer Avoiding Hot Printer Parts WARNINGS Internal parts of the printer can be hot Use caution when doors and covers are open Parts of the pri...

Page 103: ...Restrictions WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance p...

Page 104: ...ontrol panel and its display free from dust and dirt Do not spray detergent directly on the printer Liquid detergent could enter the printer through a gap and cause problems Never use cleaning agents...

Page 105: ...hich can cause streaks smears and other marks on the printed page To clean the paper release blade 1 Open exit door B 2 Lift the lower paper guide toward the front of the printer 3 Locate the clear pl...

Page 106: ...Maintenance 106 Xerox ColorQube 8580 8880 Color Printer User Guide 4 Lower the paper guide to its original position 5 Close exit door B...

Page 107: ...nspect the feed rollers in each of the installed trays and clean them if paper dust or other residue is visible Dirt on the feed rollers can cause paper jams or deteriorate print quality To clean the...

Page 108: ...erox ColorQube 8580 8880 Color Printer User Guide 4 Open tray 1 5 Clean the gray pick roller using a clean soft cloth 6 Close the tray 7 Clean the rollers at the top of the tray 2 slot a Remove tray 2...

Page 109: ...ease lever toward you Note Remember the position of the roller assembly for reinstallation c Grasp and pull the pick roller assembly straight down to remove it from the printer d To clean the pick rol...

Page 110: ...snap the assembly into the slots Ensure that the assembly is reinstalled in the same position as it was when you removed it from the printer c Gently swing the pick roller assembly up until it clicks...

Page 111: ...ws then press OK 2 Navigate to Billing Meters then press OK 3 For a description of each billing meter select the meter then press Help Printing the Supplies Usage Page The Supplies Usage page shows th...

Page 112: ...ter is idle Notes Keep ink in its packaging until you are ready to use it Identify the ink by number color and shape Do not force the solid ink when inserting it into the printer To avoid jams never i...

Page 113: ...bin indicates the corresponding solid ink color and shape 5 Remove the solid ink from its packaging 6 Place the solid ink into the opening of the appropriate ink loading bin Do not force the solid in...

Page 114: ...tative or go to the Xerox Supplies website for your printer model Xerox ColorQube 8580 Color Printer www xerox com office CQ8580supplies Xerox ColorQube 8880 Color Printer www xerox com office CQ8880s...

Page 115: ...nance door D 2 Remove the waste tray labeled B from the waste tray slot WARNING The waste tray can be hot handle it carefully Note The waste tray locks when the printer is in a warm up cycle or follow...

Page 116: ...can be discarded as normal office waste CAUTION Do not attempt to reuse the waste ink in the printer it can damage the printer This damage is not covered under the printer warranty Note The waste tray...

Page 117: ...kit Order supplies from your channel partner Xerox representative or go to the Xerox Supplies website for your printer model Xerox ColorQube 8580 Color Printer www xerox com office CQ8580supplies Xer...

Page 118: ...Printer User Guide 2 Insert the replacement maintenance kit and push it into the maintenance kit slot completely Note If you do not insert the kit fully a message appears on the control panel Mainten...

Page 119: ...your printing order supplies when a message first appears on the control panel To view information about the remaining life of supplies 1 At the printer control panel to navigate to the Information Me...

Page 120: ...or kits Routine maintenance items are typically customer replaceable The maintenance kit is the only routine maintenance item for this printer Replacement maintenance kits are available through your...

Page 121: ...be 8580 8880 Color Printer 121 User Guide Recycling Supplies For information on Xerox supplies recycling programs go to Xerox ColorQube 8580 Color Printer www xerox com gwa Xerox ColorQube 8880 Color...

Page 122: ...ove the printer remove any optional trays To lift the printer always use at least two people to grasp the hand holds on each side of the printer CAUTIONS Before you move the printer see Moving the Pri...

Page 123: ...hutdown for Moving Printer then press OK 4 After the cool down cycle is complete unplug the printer CAUTION Do not unplug the printer until the cooling sequence completes and the printer turns off 5 B...

Page 124: ...e you ship the printer remove the maintenance kit and waste tray CAUTION Shipping the printer with the maintenance kit and waste tray installed can damage the printer To remove the maintenance kit and...

Page 125: ...tray labeled B from the waste tray slot WARNING The waste tray can be hot handle it carefully 4 Empty the waste tray in a waste container Twist the waste tray slightly to dislodge the waste ink The i...

Page 126: ...cooling sequence completes and the printer turns off Packing the Printer for Shipment Repack the printer and its options using the original packing material and boxes or a Xerox Repackaging Kit Additi...

Page 127: ...Xerox ColorQube 8580 8880 Color Printer 127 User Guide This chapter includes General Troubleshooting 128 Paper Jams 134 Troubleshooting Print Quality 152 Getting Help 166 7 Troubleshooting...

Page 128: ...atic 2 Sided Printing Problems 133 This section contains procedures to help you locate and resolve problems Resolve some problems by simply restarting the printer Minimizing Ink Usage To save ink leav...

Page 129: ...Plug another electrical appliance into the outlet and see if it operates properly Try a different outlet The printer is connected to an outlet with a voltage or frequency that does not match the prin...

Page 130: ...ing can slow print speeds To test the speed of the printer print some information pages such as the Office Demo Page If the page prints at the rated speed of the printer you could have a network or pr...

Page 131: ...ems can prevent you from printing Probable Causes Solutions The IP address that the print driver is using is not the one currently assigned to the printer Note If your printer is assigned an IP addres...

Page 132: ...settings of the application from which you are printing 3 Set the paper source to match the tray selected in the print driver or set the paper source to Automatically Select Document Prints From Wron...

Page 133: ...he Paper on page 89 The correct paper size and type are not selected at the control panel 1 Remove the paper from the paper tray 2 Load paper into the tray then insert it back into the printer 3 Adjus...

Page 134: ...printer can cause a jam Do not reload paper that has jammed The following can cause paper jams Selecting the incorrect paper type in the print driver Using damaged paper Using unsupported paper Loadi...

Page 135: ...ay fill line never overfill the tray Remove transparencies from the output tray immediately after printing Adjust the paper guides in all trays after inserting the paper A guide that is not properly a...

Page 136: ...ge always remove jammed paper carefully without tearing it Try to remove the paper in the same direction it normally moves through the printer Even a small piece of paper left in the printer can cause...

Page 137: ...r Guide Clearing Jams at Front Door A 1 To open front door A on the front of the printer pull up the latch 2 Lift the paper guide that is behind the front door until it snaps into the up position then...

Page 138: ...ed 5 Confirm that all paper fragments are removed 6 Lower the paper guide then push the paper guide back to its original position until it snaps in place 7 Close front door A 8 If you did not locate t...

Page 139: ...ter 139 User Guide Clearing Jams at Exit Door B 1 Open exit door B 2 To remove any jammed paper grasp the paper and gently pull it up and out in the direction as indicated 3 If you did not locate the...

Page 140: ...r grasp the paper and gently pull it up and out in the direction as indicated 5 Close exit door B 6 If you did not locate the jam check front door A 7 If the control panel continues to indicate a pape...

Page 141: ...Troubleshooting Xerox ColorQube 8580 8880 Color Printer 141 User Guide Clearing Jams at Tray 2 1 Remove tray 2 from the printer 2 Remove the top sheet of paper from the paper tray...

Page 142: ...paper a Press and slide the length guide until the arrow points to the appropriate paper size and the guide clicks into place b Slide the width guides until the arrows point to the appropriate paper s...

Page 143: ...own from the top of the tray slot Note Do not pull paper from the tray slot 5 To remove jammed paper that hangs from the tray slot do the following a To open front door A on the front of the printer p...

Page 144: ...Troubleshooting 144 Xerox ColorQube 8580 8880 Color Printer User Guide c Close front door A 6 Insert tray 2 into the printer then push it all the way in...

Page 145: ...ing Xerox ColorQube 8580 8880 Color Printer 145 User Guide Clearing Jams at Trays 3 4 or 5 1 Remove the tray from the printer Remove all lower paper feed trays 2 Remove the top sheet of paper from the...

Page 146: ...paper a Press and slide the length guide until the arrow points to the appropriate paper size and the guide clicks into place b Slide the width guides until the arrows point to the appropriate paper s...

Page 147: ...k for any jammed paper that hangs down from the top of the tray slot 5 If paper protrudes from the base of the tray gently pull it up and out in the direction shown In order to clear the paper jam rem...

Page 148: ...Troubleshooting 148 Xerox ColorQube 8580 8880 Color Printer User Guide 6 Confirm that all paper fragments are removed 7 Replace all trays then push each one completely into the printer...

Page 149: ...the paper Do not load paper past the fill line The edges of the paper are not even Remove the paper align the edges and then reload it The paper is moist from humidity Remove the moist paper and repla...

Page 150: ...e thickness or type Use only Xerox approved paper The label sheet is facing the wrong way in the tray or labels have been removed from the sheet Load label sheets according to the instructions from th...

Page 151: ...rrectly in the print driver and the corresponding paper is loaded in the correct tray The following types of paper can be used for automatic 2 sided printing Plain Lightweight Letterhead Pre Printed P...

Page 152: ...erve print quality problems use the information in this section to troubleshoot the problem If the problem persists go to Xerox ColorQube 8580 Color Printer www xerox com office CQ8580support Xerox Co...

Page 153: ...er on page 46 Use only dry undamaged paper Some paper and other media types can cause poor output quality increased paper jams or damage your printer For details see Paper That Can Damage Your Printer...

Page 154: ...lems and tips to help solve them You can print the Troubleshooting Print Quality page at the printer control panel or from CentreWare Internet Services To print the Troubleshooting Print Quality Page...

Page 155: ...CAUTION The Xerox Warranty Service Agreement or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or special media The Xerox Total Satisfaction Guarantee is a...

Page 156: ...paper type To clean ink smears at the control panel use the Remove Print Smears procedure See also Cleaning the Paper Release Blade on page 105 Using Manual 2 Sided Printing on page 90 Removing Print...

Page 157: ...on page 161 Image Prints Too Light or Too Dark Probable Causes Solutions The print quality mode specified is incorrect for the print job In the print driver select the correct print quality mode for y...

Page 158: ...pe that is used is unsupported Only use transparencies that are recommended for solid ink printers See also Guidelines for Printing Transparencies on page 72 Colors are Incorrect or Inaccurate Probabl...

Page 159: ...nc or ICM color matching To adjust PANTONE spot color in the PostScript print driver select Image Options Color Correction Custom Automatic Color Spot Colors Note Printed PANTONE color charts can fade...

Page 160: ...uality Problems then press OK 3 Navigate to Eliminate Light Stripes then press OK 4 To print the Light Stripes Test page press OK Eliminating Light Stripes You can use the Eliminating Light Stripes pr...

Page 161: ...titution Jet Substitution uses adjacent jets to cover the area that is normally covered by the problem jet Jet Substitution requires a functioning adjacent jet to replace the weak missing or discolore...

Page 162: ...n press OK 5 Navigate to Jet Substitution Mode then press OK 6 Select the color for the weak or missing jet then press OK 7 Use the arrow buttons to enter the number of the weak or missing jet that yo...

Page 163: ...aper or media Make sure that you have the proper tray selected in the print driver and from the control panel Make sure that you have the correct paper type selected in the print driver and in the con...

Page 164: ...Sound Printers For Windows Server 2003 and later click Start Settings Printers For Windows 7 click Start Devices and Printers For Windows 8 click Control Panel Devices and Printers Note If the Control...

Page 165: ...bleshooting Print Quality Pages on page 154 2 If the prints are too light to see print details ensure that the printer is loaded with undamaged dry supported paper 3 Compare the print quality problems...

Page 166: ...p provides additional information Control Panel Help To view additional information about items and selections that appear on the control panel press the Help button The control panel menu items also...

Page 167: ...0support PhaserSMART Technical Support automatically diagnoses problems on your network printer and proposes solutions www phasersmart com Information about menus or error messages Press the control p...

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Page 169: ...User Guide This appendix includes Printer Configurations and Options 170 Physical Specifications 172 Environmental Specifications 173 Electrical Specifications 174 Performance Specifications 175 Cont...

Page 170: ...for previewing your work Standard Produces crisp bright prints at high speed and is ideal for black text Standard mode provides the best trade off between performance and image quality for most jobs E...

Page 171: ...options are available for your printer Productivity Kit with a 32 GB mSata Solid state drive Productivity Kit with expandable memory up to 2 GB available in single DDR3 SDRAM slot that supports 1 GB o...

Page 172: ...ard Configuration The standard configuration comes with trays 1 and 2 Width 40 6 cm 16 in Depth 52 1 cm 20 5 in Height 37 0 cm 14 6 in Weight 27 4 kg 60 5 lb Specifications for Optional Trays 3 5 Widt...

Page 173: ...0 C 22 to 140 F Operating 10 32 C 50 90 F Relative Humidity Storage and shipping 10 95 non condensing Operating 10 80 non condensing Note Under extreme environmental conditions such as 10 C and 85 rel...

Page 174: ...fied to ENERGY STAR can be found at the following website www energystar gov index cfm fuseaction find_a_product showProductGroup pgw_c ode IEQ The ENERGY STAR and ENERGY STAR mark are registered Unit...

Page 175: ...nt quality modes Print Quality Mode Tray 1 1 Sided Other Trays Auto 2 sided Other Trays Fast Color 11 ppm 51 ppm 30 ppm Standard 11 ppm 30 ppm 25 ppm Enhanced 10 ppm 19 ppm 18 ppm Photo 6 ppm 6 ppm 6...

Page 176: ...roller Feature Specification Processor RISC CPU 1 GHz processor Memory 1 GB RAM memory expandable up to 2 GB available in a single DDR3 SDRAM slot that supports 1 GB or 2 GB cards Interfaces Ethernet...

Page 177: ...Xerox ColorQube 8580 8880 Color Printer 177 User Guide This appendix includes Basic Regulations 178 Material Safety Data Sheets 181 B Regulatory Information...

Page 178: ...nt in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harmful interfe...

Page 179: ...owing information has been developed to assist users and has been issued in relation to the European Union EU Energy Related Products Directive specifically the Lot 4 study on Imaging Equipment This r...

Page 180: ...r your printing needs ENERGY STAR The ENERGY STAR program is a voluntary scheme to promote the development and purchase of energy efficient models which help to reduce environmental impact Details on...

Page 181: ...Safety Data information for your printer go to North America Xerox ColorQube 8580 Color Printer www xerox com msds Xerox ColorQube 8880 Color Printer www xerox com msds European Union Xerox ColorQube...

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Page 183: ...Xerox ColorQube 8580 8880 Color Printer 183 User Guide This appendix includes All Countries 184 North America 185 European Union 186 Other Countries 188 C Recycling and Disposal...

Page 184: ...y be regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recy...

Page 185: ...back and reuse recycle program To determine if this Xerox product is part of the program contact your Xerox representative 1 800 ASK XEROX For more information about Xerox environmental programs go t...

Page 186: ...electrical and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipmen...

Page 187: ...ling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the i...

Page 188: ...Recycling and Disposal 188 Xerox ColorQube 8580 8880 Color Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance...

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