Xerox C235, User Manual, Page: 262 / 298

Scanning problems
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Action Yes No
Step 1
Perform a copy job.
Is the copy job successful?
Go to step 3. Go to step 2.
Step 2
1 Turn off the printer, wait for
about 10 seconds, and then
turn it back on.
2 Scan the document.
Can you scan the document to a
computer?
The problem is solved. Go to step 3.
Step 3
Check the printer connectivity.
1 Print the Network Setup Page.
From the control panel,
navigate to:
Settings >
Reports > Network > Network
Setup Page .
2 Check the network status.
Is the printer connected to the
network?
Go to step 5. Go to step 4.
Step 4
1 Connect the printer to the
network.
2 Scan the document.
Can you scan the document to a
computer?
The problem is solved. Go to step 5.
Step 5
1 Make sure that the printer and
the computer are connected to
the same network.
2 Scan the document.
Can you scan the document to a
computer?
The problem is solved. Refer to Contacting Customer
Support .
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Xerox ® C235 Color Multifunction Printer
User Guide
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