Xerox B210DNI User Manual Download Page 134

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General Troubleshooting

Xerox

B210 Printer

User Guide

134

General Troubleshooting

This section contains procedures to help you locate and resolve problems. You can resolve some
problems by simply restarting the printer.

Restarting the Printer

To restart the printer, refer to

Power Options

Note:

If restarting the printer does not resolve the problem, refer to

Printer Fails to Power On

and

Printer Resets or Powers Off Frequently

Summary of Contents for B210DNI

Page 1: ...Version 1 1 december 2020 702P07620 Xerox B210 Printer User Guide...

Page 2: ...M and AIX are registered trademarks of International Business Machines Corporation in the United States and or other countries McAfee ePolicy Orchestrator and McAfee ePO are trademarks or registered t...

Page 3: ...Xerox B210 Printer User Guide 3...

Page 4: ...ower Saver Mode 28 Powering Off the Printer 28 Information Pages 29 Printing the Configuration Report Using the Control Panel 29 Printing the Supplies Usage Report Using the Control Panel 29 Printing...

Page 5: ...51 SLP 53 SNMP 53 SNMPv3 54 WINS 56 LPR LPD 56 Raw TCP IP Printing 57 IPP 57 HTTP 58 Google Cloud Print 58 Proxy Server 60 Connecting to a Wireless Network 61 Wi Fi DirectTM 63 WSD 64 AirPrint 64 SNT...

Page 6: ...102 Loading Paper 103 Paper Tray Status Information 103 Preparing Paper for Loading 104 Loading Tray 1 104 Using the Manual Feed Slot 105 Setting Paper Size and Type 108 Changing Tray Settings at the...

Page 7: ...g Problems 148 Common PostScript Problems 150 Common Windows Problems 151 Common Linux Problems 152 Common Macintosh Problems 153 Print Quality Problems 154 Controlling Print Quality 154 Solving Print...

Page 8: ...ical Specifications 180 Media Specifications 181 Feature Specifications 183 Print Features 183 Network Environment 184 System Requirements 185 Electrical Specifications 186 Environmental Specification...

Page 9: ...er Guide 9 European Union 201 Domestic Household Environment 201 Professional Business Environment 201 Collection and Disposal of Equipment and Batteries 201 Battery Symbol Note 202 Battery Removal 20...

Page 10: ...nal Safety 14 Maintenance Safety 16 Printer Symbols 17 Environmental Health and Safety Contact Information 21 Your printer and the recommended supplies have been designed and tested to meet strict saf...

Page 11: ...strict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment...

Page 12: ...e printer causes a circuit breaker fuse or other safety device to activate If any of these conditions occur do the following 1 Power off the printer immediately 2 Disconnect the power cord from the el...

Page 13: ...l outlet Emergency Power Off If any of the following conditions occur power off the printer immediately and disconnect the power cord from the electrical outlet Contact an authorized Xerox service rep...

Page 14: ...NING The metallic surfaces in the fuser area are hot Always use caution when removing paper jams from this area and avoid touching any metallic surfaces To avoid a tip hazard do not push or move the d...

Page 15: ...poor performance and a possible safety hazard Follow all warnings and instructions marked on or supplied with the product options and supplies Store all consumables in accordance with the instruction...

Page 16: ...nsumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa WARNING Do not use aerosol cleaners Aerosol cleaners can cause explosions or fires w...

Page 17: ...jury Caution Indicates a mandatory action to take in order to avoid damage to the property Hot surface on or in the printer Use caution to avoid personal injury Pinch Hazard This warning symbol alerts...

Page 18: ...e unit to direct sunlight Do not expose the unit to temperatures lower or higher than specified Do not insert the unit in a different orientation Toner Clean the areas indicated Load media face down a...

Page 19: ...ols Xerox B210 Printer User Guide 19 Push to open 2 Sided Power Button Stop Button Wi Fi Protected Setup Button Toner Indicator Status Indicator LAN Local Area Network USB Universal Serial Bus Symbol...

Page 20: ...Printer Symbols Xerox B210 Printer User Guide 20 This item can be recycled For details see Recycling and Disposal Symbol Description...

Page 21: ...ation on Environment Health and Safety in relation to this Xerox product and supplies contact United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe EHS Europe xerox com For product safety inf...

Page 22: ...Environmental Health and Safety Contact Information Xerox B210 Printer User Guide 22...

Page 23: ...Guide 23 2 Getting Started This chapter includes Parts of the Printer 24 Power Options 28 Information Pages 29 Xerox CentreWare Internet Services 31 Xerox Easy Printer Manager 34 Installing Software...

Page 24: ...rinter take some time to familiarize yourself with the various features and options Front View 1 Output Tray 6 Manual Feeder Slot 2 Control Panel 7 Paper Width Guides 3 Front Cover 8 Output Tray Exten...

Page 25: ...ut tray has problems such as excessive curl try printing to the rear cover To reduce paper jams do not open or close the rear cover while the printer is printing Rear cover face up one sheet at a time...

Page 26: ...Parts of the Printer Xerox B210 Printer User Guide 26 Rear View 1 Network Port 3 Power Receptacle 2 USB Port 4 Rear Cover 4 2 3 1...

Page 27: ...t when the toner is out 2 Duplex Printing Prints duplex output to reduce paper usage 3 WPS Configures the wireless network connection without a computer 4 Stop Stops an operation at any time and cance...

Page 28: ...a grounded power socket 2 Press the Power On Off button on the control panel The printer powers on Power Saver Mode This printer contains advanced energy conservation technology that reduces power con...

Page 29: ...the red Cancel button for about 4 seconds 2 When the Printer Status LED blinks fast release the button The Configuration report is printed Printing the Supplies Usage Report Using the Control Panel Th...

Page 30: ...of the printer Press Enter or Return To access Xerox CentreWare Internet Services from a Macintosh print driver at your computer select System Preferences Printers Scanners Options Supplies Select Sho...

Page 31: ...e unique device serial number of your printer For network printers when you first access Xerox CentreWare Internet Services after printer installation the system prompts you to change the default syst...

Page 32: ...ion report provides information about your device setup including the serial number IP address installed settings and the software version To obtain the printer IP address from the Configuration Repor...

Page 33: ...files to the printer for printing You can select options for print jobs using this page Only print ready files can be submitted for example PDF PS and PCL file formats Properties You can use the Prop...

Page 34: ...e your device at your computer For Windows operating systems Xerox Easy Printer Manager installs automatically during driver installation For details about installing printer software refer to Install...

Page 35: ...treWare Internet Services in one location Note Login is required to change Printer Settings Xerox Easy Wireless Setup When installing the printer you can use the wireless setup program that was automa...

Page 36: ...information for your printer including online technical support Online Support Assistant and print driver downloads www xerox com office B210support Information Pages Print reports from the control p...

Page 37: ...More Information Xerox B210 Printer User Guide 37...

Page 38: ...tallation and Setup This chapter includes Installation and Setup Overview 39 Xerox CentreWare Internet Services 40 Initial Setup 44 General Setup 46 Network Connectivity 51 Installing Printer Software...

Page 39: ...ess from a DHCP server over a TCP IP network If you have a different type of network or want to assign a static IP address refer to TCP IP 2 To view the new IP address and ensure that the connection i...

Page 40: ...or password Once the system administrator password is successfully set you can access all features and functions in Xerox CentreWare Internet Services For information about changing the default passwo...

Page 41: ...vices from a Web browser at your computer open a Web browser then in the address field type the IP address of the printer Press Enter or Return Note If you do not know the IP address of your printer r...

Page 42: ...efer to Finding the IP Address of Your Printer To access Xerox CentreWare Internet Services from a Macintosh print driver at your computer select System Preferences Printers Scanners Options Supplies...

Page 43: ...sword For instructions refer to Accessing Xerox CentreWare Internet Services and Changing the Default System Administrator Password 1 In Xerox CentreWare Internet Services click Properties 2 Click Mai...

Page 44: ...P Accessing Administration and Configuration Settings You can access the administration and configuration settings from Xerox CentreWare Internet Services or from the Xerox Easy Printer Manager The ad...

Page 45: ...he Configuration Report 1 In Xerox CentreWare Internet Services click Properties Connectivity Physical Connections 2 Click Ethernet 3 For Rated Speed select the ethernet speed 4 For MAC address the un...

Page 46: ...ype a name for the printer b For Location type the location of the printer c For Xerox Asset Tag Number and Customer Asset Tag Number type unique identifiers as needed 3 In the Geographic Location are...

Page 47: ...nging the default Power Saver activation times can result in an overall higher energy consumption of the printer Before you switch off Power Saver modes or set a longer activation times consider the i...

Page 48: ...cally that need to be printed on one side only This feature increases print speed 1 In Xerox CentreWare Internet Services click Properties General Setup 2 Click Duplex Mode 3 For Smart Duplexing click...

Page 49: ...age Counters 3 To update the page click Refresh Resetting the Printer to Network Factory Default To restore network settings back to the factory default values use the Network Factory Default option C...

Page 50: ...t information for service and supplies and for your system administrator You can customize this information to display your company details for device users To add your own custom information 1 In Xer...

Page 51: ...essing the Xerox CentreWare Internet Services Administrator Account Configuring TCP IP Settings Using Xerox CentreWare Internet Services If your printer has a valid network address you can configure T...

Page 52: ...or IP along with other diagnostic functions When first connected to a network a host sends a link local multicast router solicitation request for configuration parameters If suitably configured router...

Page 53: ...ervices under Scope 1 2 and 3 type a name as needed Printers cannot recognize services that are in different scopes For Message Type select an option Multicast This option routes multicast packets bet...

Page 54: ...operties Connectivity Protocols 2 Click SNMP 3 In the Trap Destination Address section click Add IP Address 4 For IP Trap Destination Address type the IP address of the host running the SNMP manager t...

Page 55: ...s 2 Click SNMPv3 3 For Allow SNMPv3 with SNMPv1 v2c select Enable 4 For SNMPv3 select Enable Note Some options become editable after you enable SNMPv3 5 For User Name type the administrative user name...

Page 56: ...4 For Primary Server IP Address type the IP address for your primary server 5 For Secondary Server IP Address enter the IP Address as needed Note If DHCP is configured WINS IP addresses are overridden...

Page 57: ...dministrator Account Configuring Raw TCP IP Settings Using Xerox CentreWare Internet Services 1 In Xerox CentreWare Internet Services click Properties Connectivity Protocols 2 Click Raw TCP IP Printin...

Page 58: ...ection Note Increasing the Keep Alive Timeout can cause connections to slow down 5 Change the Port Number as needed Note If a Machine Digital Certificate is configured you can edit the following field...

Page 59: ...the information in the Anonymous Registration section Modify settings as necessary 5 To change the proxy server settings click Proxy Setting 6 To test the connection to the Google Cloud Print service...

Page 60: ...erox CentreWare Internet Services 1 In Xerox CentreWare Internet Services click Properties Connectivity Protocols 2 Click Proxy Server 3 To configure the printer to detect proxy settings automatically...

Page 61: ...er supports WPS you can use the WPS button on your printer to simplify the process of connecting your device to an available wireless network WPS automatically sends the network password to other devi...

Page 62: ...Subnet Mask and Gateway Mask as needed 9 Click Apply Configuring the Printer for an Open System 1 In Xerox CentreWare Internet Services click Properties Connectivity Protocols 2 Click Wireless Setup 3...

Page 63: ...change the IP Address Subnet Mask and Gateway Mask as needed 10 Click Apply Wi Fi DirectTM You can connect to your printer from a Wi Fi mobile device such as a tablet computer or smart phone using Wi...

Page 64: ...rint and all of required protocols are enabled by default Not all iOS applications support printing using AirPrint Wireless devices must join the same wireless network as the printer A system administ...

Page 65: ...In the Optional Information area to check consumables click Supplies Details 10 Click Apply SNTP Simple Network Time Protocol SNTP synchronizes the internal clocks of computers over a network connecti...

Page 66: ...its wired network interface Ensure that the device that submits the Mopria job is on the same subnet as the printer To allow devices to print from different subnets configure your network to pass mult...

Page 67: ...cate with your printer The procedure to install drivers may differ depending on the operating system you are using All applications should be closed on your PC before beginning installation You can in...

Page 68: ...ect a setup type using the menu Recommended This is the default install type and is recommended for most users All components necessary for printer operations are installed Minimum With this option on...

Page 69: ...or most users All components necessary for printer operations are installed Minimum With this option only the drivers are installed Custom If you select Custom you can choose individual components to...

Page 70: ...ect a setup type using the menu Recommended This is the default install type and is recommended for most users All components necessary for printer operations are installed Minimum With this option on...

Page 71: ...time If your printer is currently connected to the network with an Ethernet cable unplug the cable 3 Select Next 4 Once the printer is connected to the computer with the USB cable the program searches...

Page 72: ...Continue 7 Select Install 8 Select User Password then enter your password and click Install Software 9 Read the Energy Consumption Information then click Continue 10 Click Add Printer Select the prin...

Page 73: ...our system administrator 2 When the Administrator Login window appears type in root in the Login field and enter the system password 3 From the Xerox web site download the Unified Linux Driver package...

Page 74: ...nner page contains information identifying the user and job name You can set this option in the print driver in Xerox CentreWare Internet Services or at the control panel Note Enable banner page print...

Page 75: ...d settings Font Number Symbol Set Font Pitch Font Height Lines Per Form Line Termination Wide A4 Suppress Blank Pages User Paper Size in Print Stream Manual Feed Slot Tray 1 4 For Tray Menu for each o...

Page 76: ...Internet Services click Properties Services 2 Click Printing Reports Note If you are prompted to enter the Administrator account user name and password refer to Accessing the Xerox CentreWare Internet...

Page 77: ...Guide 77 4 Printing This chapter includes Printing Overview 78 Printing Using Windows 79 Xerox Easy Printer Manager 88 Printing Using Macintosh 89 Printing Using Linux 92 Printing Using Xerox CentreWa...

Page 78: ...ectronic documents You can access the printer from your computer by installing the appropriate print driver To access the many print drivers which can be used with your printer refer to the Software a...

Page 79: ...ice for printing Note When you select an option in Printing Properties or Preferences you may see a warning mark or A mark means you can select that certain option but it is not recommended and a mark...

Page 80: ...Level You can view the level of toner remaining in the toner cartridge Option You can set printing job alert related settings Order Supplies You can order replacement supplies online User s Guide Use...

Page 81: ...nting This favorite enables you to save paper by printing 2 pages on one side of a sheet Booklet Printing This favorite reduces the original document images to fit two images on each side of the print...

Page 82: ...e pages on each page You can print up to 16 pages on one sheet Select the number of images required on each side the page order and if borders are required Poster Printing Use this option to divide a...

Page 83: ...t you can select it Output Size This allows you to set the size of paper required for printing Percentage Use this option to change the contents of a page to appear larger or smaller on the printed pa...

Page 84: ...x to have all text in your document print in solid black regardless of the color it appears on the screen Advanced Use this option to set font options True Type fonts can be downloaded as Outline or B...

Page 85: ...plays in the preview window When the First Page Only box is checked the watermark prints on the first page only c Select the watermark options You can select the font name style size or shade from the...

Page 86: ...anced tab page h Click Print or OK in the main Print window i An Are you Sure message displays Click Yes to confirm Using a Page Overlay a Select the required overlay from the Overlay drop down list b...

Page 87: ...ints only the odd numbered pages of the document Print Even Pages Your printer prints only the even numbered pages of the document Select the Skip Blank Pages check box if you do not want blank pages...

Page 88: ...e your device at your computer For Windows operating systems Xerox Easy Printer Manager installs automatically during driver installation For details about installing printer software refer to Install...

Page 89: ...the preset settings 5 From the Copies Pages options choose the number of copies you want and indicate which pages you want to print To select additional print options choose the print options page req...

Page 90: ...be reduced in size and arranged in the order you specify Pages per Sheet Use this option to print multiple pages on each page You can print up to 16 pages on one sheet Select the number of images requ...

Page 91: ...to fit on the paper size selected Destination Paper Size This allows you to set the size of paper required for printing Scale down only Select this option to reduce images to fit on the paper size se...

Page 92: ...print quality modes and scaling options You can also select the printer language type color settings and color depth 4 Click OK to apply the changes and close the Properties window 5 Click OK to start...

Page 93: ...rce based on the requested size Paper Type Set this option to correspond to the paper loaded in the tray selected This will provide the best quality printout 5 Set the Advanced options Print Quality C...

Page 94: ...rmation about the printer Click Refresh to update the page Jobs This option shows the list of Print jobs Select Cancel job to cancel the selected job and select the Show completed jobs check box to se...

Page 95: ...IP address of the printer Press Enter or Return Note If you do not know the IP address of your printer refer to Finding the IP Address of Your Printer To access Xerox CentreWare Internet Services fro...

Page 96: ...th of the page letter style Landscape Prints across the length of the page spreadsheet style 2 Sided Printing You can print on both sides of a sheet of paper Before printing decide how you want your d...

Page 97: ...set to Auto the printer automatically selects the paper size based on the original document Paper Type Set this option to correspond to the paper loaded in the tray selected This will provide the bes...

Page 98: ...on about the different types of stock and stock sizes that can be used on your printer available paper trays and the types of stock and sizes supported by each tray This chapter includes Supported Pap...

Page 99: ...n laser printers To prevent special media such as transparencies and label sheets from sticking together remove them from the exit tray as they are printed Place transparencies on a flat surface after...

Page 100: ...r in dark cool relatively dry locations Most paper is susceptible to damage from ultraviolet and visible light Ultraviolet light from the sun and fluorescent bulbs is particularly damaging to paper Re...

Page 101: ...s 216 x 355 mm Oficio 8 5 x 13 5 inches 216 x 343 mm Folio 8 5 x 13 0 inches 216 x 330 mm JIS B5 7 17 x 10 12 inches 182 x 257 mm ISO B5 6 93 x 9 84 inches 176 x 250 mm Executive 7 25 x 10 50 inches 1...

Page 102: ...on 20 to 24 lb 75 to 90 g m X O X Colored 20 to 24 lb 75 to 90 g m X O X Preprinted 20 to 24 lb 75 to 90 g m X O X Recycled 19 to 24 lb 70 to 90 g m O O O Transparency A4 Letter only 37 to 39 lb 138 t...

Page 103: ...net Services from a Web browser at your computer open a Web browser then in the address field type the IP address of the printer Press Enter or Return Note If you do not know the IP address of your pr...

Page 104: ...1 The paper level indicator on the front of tray 1 shows the amount of paper currently left in the tray When the tray is empty the indicator is completely lowered as shown in the illustration 1 shows...

Page 105: ...the paper details may result in printing delays Using the Manual Feed Slot The manual feed slot is located on the front of your printer It can be closed when not in use making the product more compac...

Page 106: ...es with the print side facing up Note Hold a transparency by the edge and avoid touching the print side 3 Adjust the paper guide to the width of the print material Note If the media prints with curl w...

Page 107: ...and with the flap facing down as shown in the illustration 4 Adjust the paper guide to the width of the print material Note If the media prints with curl wrinkles a crease or black bold lines open th...

Page 108: ...If you do not know the IP address of your printer refer to Finding the IP Address of Your Printer To access Xerox CentreWare Internet Services from a Macintosh print driver at your computer select Sys...

Page 109: ...sions to change tray settings use Xerox CentreWare Internet Services 1 At your computer open Xerox Easy Printer Manager 2 Select the printer 3 Click Advanced Setting or Machine Settings 4 If using Win...

Page 110: ...p one sheet at a time The device sends output to the output tray by default If special media such as envelopes print out with wrinkles curl creases or black bold lines the rear cover should be used fo...

Page 111: ...ear cover To reduce paper jams do not open or close the rear cover while the printer is printing Using the Rear Cover When using the rear cover paper comes out of the device face up Printing from the...

Page 112: ...Media Output Locations Xerox B210 Printer User Guide 112...

Page 113: ...Xerox B210 Printer User Guide 113 6 Maintenance This chapter includes General Precautions 114 Cleaning the Printer 115 Supplies 118 Managing the Printer 126 Moving the Printer 128...

Page 114: ...rized spray cleaners increases the risk of fire and explosion WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these co...

Page 115: ...isk of explosion and fire Cleaning the Exterior Control Panel Paper Tray and Output Tray Regular cleaning keeps the control panel and other printer areas free from dust and dirt 1 Use a soft lint free...

Page 116: ...cartridge to avoid touching this area 4 With a dry lint free cloth wipe away any dust and spilled toner from the cartridge area inside the printer CAUTION While cleaning the inside of the printer be...

Page 117: ...Cleaning the Printer Xerox B210 Printer User Guide 117 7 Plug in the power cord and power on the printer When the green system status light is solid the printer is ready...

Page 118: ...up in a horizontal position not standing on end Do not store consumables in Temperatures greater than 40 C 104 F Humidity range less than 30 and not greater than 80 An environment with extreme changes...

Page 119: ...m office supplies For information about the consumables available for your printer and the remaining life of consumables print a Supplies Usage Report For instructions refer to Printing Reports Access...

Page 120: ...ternet Services or using Xerox Easy Printer Manager When printer supplies near their replacement time warning alerts appear on the control panel Printing the Supplies Usage Report at the Control Panel...

Page 121: ...lows toner have the child spit out the toner and rinse the mouth with water Consult a physician immediately Use a damp cloth to wipe off spilled toner Never use a vacuum cleaner to remove spills Elect...

Page 122: ...cartridge five or six times to distribute the toner evenly inside the cartridge Note If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner i...

Page 123: ...times to distribute the toner evenly inside the cartridge Note If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 5 Hold the c...

Page 124: ...s Cover it with a piece of paper if necessary Replacing the Drum Cartridge 1 Open the front cover 2 Pull the toner cartridge out and place it on a clean flat surface 3 Pull the drum cartridge out slow...

Page 125: ...the printer until it locks into place 6 Re install the toner cartridge 7 Close the front cover Make sure that the door is securely closed When the green system status light is solid the printer is rea...

Page 126: ...eral Setup Billing Counters 4 To view the printer serial number and total impressions click Billing Information To update the page click the Refresh option 5 To view the count for each type of device...

Page 127: ...select System Preferences Printers Scanners Options Supplies Select Show Print Webpage 2 Select Properties 3 Select Maintenance 4 Select Upgrade Management Note If prompted to enter a user name and p...

Page 128: ...can damage it which can lead to fire or electric shock 2 Remove any paper or other media from the output tray If the output tray extension is open close it 3 Remove any paper from the paper tray Keep...

Page 129: ...Moving the Printer Xerox B210 Printer User Guide 129...

Page 130: ...B210 Printer User Guide 130 7 Troubleshooting This chapter includes Troubleshooting Overview 131 General Troubleshooting 134 Paper Jams 139 Printing Problems 148 Print Quality Problems 154 Getting Hel...

Page 131: ...problem solving procedure 1 When the printer status light changes or an error occurs follow the steps indicated in this section to resolve the problem 2 If the problem cannot be resolved power off and...

Page 132: ...r error Reboot the power and try the print job again If the problem persists call for service The Drum Cartridge has almost reached its estimated life It is recommended to replace the Drum Cartridge n...

Page 133: ...Troubleshooting Overview Xerox B210 Printer User Guide 133 Duplex Printing Green On Duplex printing is on Off Duplex printing is off Status LED Color Status Description...

Page 134: ...s to help you locate and resolve problems You can resolve some problems by simply restarting the printer Restarting the Printer To restart the printer refer to Power Options Note If restarting the pri...

Page 135: ...ot match the printer specifications Use a power source with the specifications listed in Electrical Specifications Probable Causes Solutions The power cord is not plugged into the outlet correctly Pow...

Page 136: ...g the jobs to the printer Spooling can slow print speeds To test the speed of the printer print information pages refer to Information Pages If the page prints at the rated speed of the printer check...

Page 137: ...ter and computer Power off the printer then power it on again The toner cartridge is empty Check supplies status for details refer to Supply Status Information If the toner cartridge is empty open the...

Page 138: ...ar cover 2 Leave the rear cover open Prints will be delivered face up Note The rear cover output can only be used for simplex jobs one sheet at a time Do not leave rear cover open for duplex jobs Prob...

Page 139: ...maged paper Avoid paper that is curled torn moist creased or folded To separate the sheets before loading into the tray fan the paper Observe the paper tray fill line Do not overfill the paper tray Af...

Page 140: ...printer immediately and wait 30 minutes for the fuser to cool After the printer cools try to remove the jammed paper If the error persists contact a service representative CAUTION Do not attempt to cl...

Page 141: ...you cannot clear the paper jam by following this procedure refer to Clearing Paper Jams from Inside the Printer 1 Pull out the paper tray 2 Remove any jammed paper by gently pulling it straight out 3...

Page 142: ...aper is loaded correctly Insert the tray back into the printer until it snaps into place Printing automatically resumes Clearing Paper Jams at the Manual Feed Slot To resolve the error clear all paper...

Page 143: ...d slot to resume printing Clearing Paper Jams from Inside the Printer To resolve the error clear all paper from inside the printer CAUTION Some areas of the printer are hot Take care when removing pap...

Page 144: ...er 4 Close the printer cover Printing automatically resumes Clearing Paper Jams from the Duplex and Rear Exit Areas To resolve the error clear all paper from the duplex and rear exit areas 1 Open the...

Page 145: ...Remove any paper you see working slowly so that you don t tear any pieces or damage printer parts 4 After removing the paper you see pull the baffle up until the latches click into place 5 Close the...

Page 146: ...gether Probable Causes Solutions The paper tray is too full Remove some of the paper Do not load paper above the fill line The edges of the paper are not even Remove the paper align the edges then rel...

Page 147: ...details refer to Supported Paper Paper does not feed into the printer correctly Remove any obstructions from inside the printer Paper has not been loaded correctly Remove paper from the tray and relo...

Page 148: ...nected properly Disconnect the printer cable and reconnect it The connection cable between the computer and the printer is defective If possible attach the cable to another computer that is working pr...

Page 149: ...e software application is malfunctioning Try printing a job from another application The operating system is malfunctioning Exit applications and reboot the computer Switch the printer off and then on...

Page 150: ...m Paper Size Settings in the Print Options For details refer to Paper Tab Symptoms Causes Solutions PostScript file cannot be printed The PostScript driver may not be installed correctly Install the P...

Page 151: ...re from the printer s startup group then restart Windows Re install the print driver General Protection Fault Exception OE Spool 32 or Illegal Operation messages appear Close all other applications re...

Page 152: ...line parameter then remove it to print properly For Gimp front end select the print Setup printer and edit command line parameters in the command item The printer does not print whole pages and outpu...

Page 153: ...and Configuration Settings The printer does not print PDF files correctly Some parts of graphics text or illustrations are missing Printing the PDF file as an image may enable the file to print Switch...

Page 154: ...lems When the print quality is poor select the closest symptom from the following table then refer to the corresponding solution If the print quality does not improve after completing the appropriate...

Page 155: ...r details refer to Paper Tab If these steps do not correct the problem contact a service representative White Spots If white spots appear on the page The paper is too rough and dirt from the paper fal...

Page 156: ...sentative Background scatter Background scatter results from bits of toner randomly distributed on the printed page The paper may be too damp Load a new batch of paper Do not open packages of paper un...

Page 157: ...ses Ensure that the paper is loaded properly Check the paper type and quality For details refer to Supported Paper Turn the stack of paper over in the tray Also try rotating the paper 180 degrees in t...

Page 158: ...defective Remove the toner cartridge and install a new one For details refer to Replacing the Toner Cartridge If the problem persists the printer may require repair Contact a service representative Cu...

Page 159: ...rs alert messages display in Xerox CentreWare Internet Services to inform you of the problem Alerts warn you about printer conditions that prevent the printer from printing or degrade printing perform...

Page 160: ...treWare Internet Services from a Web browser at your computer open a Web browser then in the address field type the IP address of the printer Press Enter or Return Note If you do not know the IP addre...

Page 161: ...nel More Information You can obtain more information about your printer from these sources Resource Location Installation Guide Packaged with the printer and can be downloaded at www xerox com office...

Page 162: ...Getting Help Xerox B210 Printer User Guide 162...

Page 163: ...ics are mentioned in this chapter Xerox CentreWare Internet Services 164 Setting Print Permissions 167 Secure HTTP 168 IP Filtering 169 IPSec 170 Security Certificates 171 Concealing or Showing Job Na...

Page 164: ...ange the default system administrator password Once the system administrator password is successfully set you can access all features and functions in Xerox CentreWare Internet Services For informatio...

Page 165: ...efer to Finding the IP Address of Your Printer To access Xerox CentreWare Internet Services from a Macintosh print driver at your computer select System Preferences Printers Scanners Options Supplies...

Page 166: ...ssword For instructions refer to Accessing Xerox CentreWare Internet Services and Changing the Default System Administrator Password 1 In Xerox CentreWare Internet Services click Properties 2 Click Ma...

Page 167: ...Internet Services click Properties Login Permissions 2 Click Print Permissions Note If prompted to enter a user name and password for information about logging in as an administrator refer to Accessin...

Page 168: ...P check the device certificate Enabling HTTPS 1 In Xerox CentreWare Internet Services click Properties Connectivity 2 Click Protocols 3 Click HTTP Note If prompted to enter a user name and password fo...

Page 169: ...Enabling IP Filtering 1 In Xerox CentreWare Internet Services click Properties Security 2 Click IP Filtering Note If prompted to enter a user name and password for information about logging in as an...

Page 170: ...o Accessing the Xerox CentreWare Internet Services Administrator Account 3 To enable the protocol for Protocol select Enabled Note To enable IPSec enable SSL and connect to device using HTTPS 4 To rem...

Page 171: ...mation about the owner of the certificate The certificate serial number and expiration date The name and digital signature of the certificate authority CA that issued the certificate A public key A pu...

Page 172: ...ties Security 2 Click Conceal Job Names Note If prompted to enter a user name and password for information about logging in as an administrator refer to Accessing the Xerox CentreWare Internet Service...

Page 173: ...CentreWare Internet Services click Properties Security 2 Click 802 1x Note If prompted to enter a user name and password for information about logging in as an administrator refer to Accessing the Xe...

Page 174: ...Properties Security 2 Click System Timeout Note If prompted to enter a user name and password for information about logging in as an administrator refer to Accessing the Xerox CentreWare Internet Ser...

Page 175: ...B Flash drive Enabling or Disabling USB Ports 1 In Xerox CentreWare Internet Services click Properties Security 2 Click USB Port Security Note If prompted to enter a user name and password for informa...

Page 176: ...rs can access all areas of the Web User Interface except for areas that require administrator login 1 In Xerox CentreWare Internet Services click Properties Security 2 Click Security Settings Note If...

Page 177: ...erties Security 2 Click Software Verification Test Note If prompted to enter a user name and password for information about logging in as an administrator refer to Accessing the Xerox CentreWare Inter...

Page 178: ...User Guide 178 A Specifications This chapter includes Printer Specifications 179 Feature Specifications 183 Network Environment 184 System Requirements 185 Electrical Specifications 186 Environmental...

Page 179: ...sor 128 256 MB Memory Main Paper Tray Manual Feed Slot Connectivity Wired network Wireless Direct Connect USB Access From the front Print Speed Up to 31 ppm on Letter 215 x 279 mm Up to 30 ppm on A4 2...

Page 180: ...r Guide 180 Physical Specifications Weights and Dimensions Clearance Requirements Item Specification Width 14 5 inches 368 mm Depth 13 2 inches 334 mm Height 8 4 inches 213 mm Weight 16 67 lb 7 56 kg...

Page 181: ...4 A5 A6 Letter Legal Executive Folio Oficio ISO B5 JIS B5 Feature Specification Capacity 1 sheet Media Types Plain Heavy weight Light weight Cotton Colored Pre Printed Recycled Transparency Label Card...

Page 182: ...put Feature Specification Media Weights 16 32 lb 60 to 120 g m Media Sizes A4 Letter Oficio Folio Legal Media Types Plain Paper Light weight Heavy weight Recycled Feature Specification Output Tray Cap...

Page 183: ...m x 356 mm Maximum Print Resolution True 600 x 600 dpi Effective Output up to 1200 x 1200 dpi Toner Cartridge Average Yields Standard Toner Cartridge 1500 standard prints Note Not available in all reg...

Page 184: ...gle Cloud Print Yes Network operating system Windows 7 10 Windows Server 2008 2008 R2 2012 2012 R2 2016 2019 Various Linux OS Mac OS X 10 9 macOS 10 15 Network protocols TCP IPv4 TPC IPv6 DHCP BOOTP D...

Page 185: ...1 GHz x86 or 1 4 GHz x64 processors 2 GHz or faster 512 MB 2 GB 10 GB Note Internet Explorer 6 0 or higher is the minimum requirement for all Windows operating systems Users who have administrator rig...

Page 186: ...pecifications Feature Specification Frequency 50 60 Hz Electrical Voltage 110 127 VAC 220 240 VAC Average Power Consumption Power Save mode 1 1 Watts Stand By mode Less than 50 Watts Sleep mode 0 9 Wh...

Page 187: ...Temperature both printer and consumables Between 0 50 o C 32 122 o F Relative Humidity Optimal humidity range 30 80 Note Under extreme environmental conditions such as 10 o C and 90 relative humidity...

Page 188: ...Environmental Specifications Xerox B210 Printer User Guide 188...

Page 189: ...Xerox B210 Printer User Guide 189 B Regulatory Information This appendix contains Basic Regulations 190 Safety Certification 196 Material Safety Data 197...

Page 190: ...ment in a residential area is likely to cause harmful interference Users are required to correct the interference at their own expense If this equipment does cause harmful interference to radio or tel...

Page 191: ...diation from ISM equipment interferes with this device contact your Xerox representative for assistance This is a Class A digital device In a domestic environment this printer can cause radio frequenc...

Page 192: ...lated topics go to www xerox com environment or www xerox com environment_europe Power Consumption and Activation Time The amount of electricity that a device consumes depends on the way the device is...

Page 193: ...irmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden This product is certified to EcoLogo standard for office machines meeting all requirements for red...

Page 194: ...complies with the requirements specified in FCC Part 15 Industry Canada RSS 210 and European Council Directive 2014 53 EU Operation of this device is subject to the following two conditions 1 This de...

Page 195: ...dependent on print volume Ozone is heavier than air and is not produced in amounts large enough to harm anyone Install the printer in a well ventilated room For more information in the United States...

Page 196: ...lowing agencies using the following safety standards Agency Standard Underwriters Laboratories Inc US Canada UL 60950 1 2nd Edition 2014 10 14 CAN CSA C22 2 No 60950 1 07 2nd Edition 2014 10 Underwrit...

Page 197: ...Material Safety Data For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center...

Page 198: ...Xerox B210 Printer User Guide 198 C Recycling and Disposal This appendix contains All Countries 199 North America 200 European Union 201 Other Countries 203...

Page 199: ...regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recyclin...

Page 200: ...reuse recycle program Contact your Xerox representative call 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit ww...

Page 201: ...In accordance with European legislation end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures Prior to disposal please contact your local resell...

Page 202: ...ion These symbols are only valid in the European Union If you wish to discard these items please contact your local authorities or dealer and ask for the correct method of disposal Battery Symbol Note...

Page 203: ...Other Countries Xerox B210 Printer User Guide 203 Other Countries Please contact your local waste management authority to request disposal guidance...

Page 204: ...Other Countries Xerox B210 Printer User Guide 204...

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