Solution
Possible Cause
Problem
Carefully re-enter the PIN.
Incorrect PIN was entered.
Caution
Consecutive incorrect entries can
lead to your card being locked.
The passcode entered was incorrect.
Contact the Registration Authority
to reload the certificates or get a new
card.
Certificates cannot be read from the
card.
Authentication failed. There is a
problem with your card that is pre-
venting successful login.
Verify that the server address is
entered correctly.
Domain Controller IP Address or Host
Name is incorrect.
Authentication failed because the
device was unable to access the re-
mote server, Domain Controller, or
the authentication sequence failed.
Verify that the Domain was con-
figured properly.
Incorrect Domain.
Check that the network cable is con-
nected firmly.
Network error.
Contact the Registration Authority
to reset the PIN or to get a new card.
Card was locked due to failed login
attempts.
The number of attempts were ex-
ceeded.
This problem usually occurs because
the device does not trust the certific-
ates on the Smart Card.
Server Certificate Failed. Authentica-
tion failed because the remote serv-
er, Domain Controller, certificate was
not found, is invalid, is expired, or
was revoked.
• Ensure that all the chain of trust
certificates are imported on the
device.
• Check the Operators Smart Card
Smart Card to see which Root CA
and Intermediate CA issued the
Smart Card certificates.
The card reader was disconnected.
Card reader not detected.
• Verify that the card reader is
connected properly .
• If you suspect the reader has
failed, swap with a known work-
ing reader.
4-3
Xerox
®
AltaLink
®
Series
Smart Card Installation and Configuration Guide
Troubleshooting
