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Phaser 7700 Color Printer
Troubleshooting Phaser 7700 Color Printers
Preventing media jams
Use the following guidelines to prevent media jams inside the printer.
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Make sure the printer is on a flat, level surface.
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Do not add media above the tray’s fill line.
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Ensure that the paper guides are tight against the stack of paper in the trays or the
Multi-Purpose Trays (MPT)
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Media:
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Use only the recommended media. Refer to the
Phaser 7700 Color Printer User
Guide
or print the Paper Tips Page from the printer’s front panel.
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For transparencies, only use Phaser 7700 transparency film, which has been
specially formulated for use in this printer.
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Use clean, undamaged paper. Keep paper and other supplies clean and free from
dust. Paper that has been sitting out of its sealed wrapper can become distorted,
causing paper jams. Keep paper sealed until you are ready to use it for printing.
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Do not use paper that has been creased or wrinkled.
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If paper is still jamming, flip the paper over in the paper tray
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Do not print on sheets of labels that are missing labels.
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Use only Phaser 7700 Color Printer Labels.
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Do not use perforated paper, or odd-sized paper.
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For three-holed paper, make sure margins are adjusted to avoid printing over the
holes.
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In high-humidity conditions, or when using speciality papers that can be printed on
both sides: Remove the paper from the paper tray, turn over the stack of paper, and
reinsert the paper into the tray.
