Xerox 6250N - Phaser Color Laser Printer, Service Manual

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General Troubleshooting 4-19
Windows printing problems
Image never prints
1.
Try printing a test page from the printer driver’s properties dialog box.
2.
Try printing from another application.
3.
Try printing to another network/PostScript printer.
4.
Try printing from another computer.
5.
If the error returns, turn ON the PostScript error handler through the front panel
PostScript Error Info in the Support menu, or CentreWare IS and print the
document again. Take note of the information on the error page that just printed.
Network Problems
The Phaser 6250 printer maintains six logs in memory detailing network functions.
The logs contain TCP/IP, NetWare, and AppleTalk initialization and runtime events.
The logs can also be accessed remotely via CentreWare IS.
The logs list events chronologically. The log is limited in length; when the log is full
the printer stops recording data to the log. The logs are stored on the Hard Drive so
only new data is stored each time the printer’s power is cycled.
There is a Connection Setup Page, Configuration Page, and a network reset available
for troubleshooting Network problems.
To print an Start Log, Runtime Log or Configuration Page:
1.
Enter normal ‘Customer Mode’.
From the main menu, highlight
Printer Setup
menu for the
Configuration Page
or Troubleshooting menu for the logs and press OK.
1.
Highlight
Configuration Page
on the
Printer Setup
menu and press OK, the
Configuration Page will print. Or scroll to highlight Network Log Pages on
the
Troubleshooting
menu and press OK.
2.
Highlight the appropriate menu item from the list and select OK.
3.
The selected log page will print.