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4 Product Warranty \\
LIMITED WARRANTY POLICY
Xero2 bikes provides a limited warranty to the original purchaser. Proof of purchase is a requirement when
validating warranty coverage. Warranty coverage is only applied to the original purchaser of product.
Please follow owner’s manual for proper use and operation. Xero2 warrants manufacturer defects for 6 months
from purchase date. Defects or damage caused from misuse will not be covered under warranty. Certain
components of Xero2 bikes are considered wear items and will not be covered under warranty. Any damage to
Xero2 products by the consumer which are caused by accidents will not be covered under warranty. Customer/
Original purchaser is responsible for shipping charges relating to warranty work. Xero2 reserves the right to
change or modify what is included under limited warranty.
WHATS COVERED UNDER LIMITED WARRANTY BY MANUFACTURER DEFECT:
. Frame . Forks . Stem . Handlebar . Headset . Brake disc . Rims . Hub . Motor . Controller . Throttle . Battery
(battery damage is not covered by power surges, shorts, misuse, improper charging habits, use of improper
chargers, water damage)
WHATS NOT COVERED UNDER LIMITED WARRANTY:
General wear components are not covered under warranty. Wear components include:
. Tires . Spokes . Grips . Seat . Brake pads . Bearings . Cables . Brake lines
General wear and tear of product is not covered under warranty. This includes the following:
. Paint damage or rust . Battery degradation . Loose components
Additional exclusions include:
. Misuse of product . Damage due to stunt riding .
Damage due to jumping
.
Damage from off road use
. Altercation of components . 3rd party components .
Modification of controller
.
Modification of hub motor
.
Modification of battery
.
Modification to other electronic components on bike
. Maintenance neglect
. Damage caused from exceeding weight limits of the product
NEED HELP TROUBLESHOOTING?
We’re always happy to help. Let us know about your eBike issue at customerservice@xero2.com and we’ll help
determine the cause and solution for any issues you may be having with your XERO2 eBike.
For the most up-to-date information regarding your eBike:
1.
Visit us online at xero2.com.
2.
Download the most recent owner’s manual from your products webpage.
3.
Sign up for updates.
CONTACT
For warranty services, contact
customerservice@xero2.com
for more information.
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