9
Problem
Solution
The Power Bank won’t
charge
• Make sure the Power Bank is securely
connected to the wall outlet.
• Make sure you have properly connected the
AC plug and power adapter to the Power Bank.
A USB device is plugged
into the Power Bank but
isn’t charging.
• Make sure the device is securely connected to
the USB output.
• Make sure that the battery has enough
capacity remaining to charge the device.
• The battery capacity of the power Bank may
be too low. Recharge the Power Bank.
The Power Bank
suddenly shut down.
• The battery is low and the Power Bank needs
to be recharged.
Troubleshooting
