Xantrex XS400, Owner'S Manual

Page: 82 / 88

Out of Warranty Service
WA–4 975-0054-01-01
Out of Warranty Service
If the warranty period for your XS400 Sine Wave Inverter has expired, if the unit was damaged by misuse or
incorrect installation, if other conditions of the warranty have not been met, or if no dated proof of purchase is
available, your inverter may be serviced or replaced for a flat fee.
To return your XS400 Sine Wave Inverter for out of warranty service, contact Xantrex Customer Service for a
Return Material Authorization (RMA) number and follow the other steps outlined in “Return Procedure” on
page WA–3.
Payment options such as credit card or money order will be explained by the Customer Service
Representative. In cases where the minimum flat fee does not apply, as with incomplete units or units with
excessive damage, an additional fee will be charged. If applicable, you will be contacted by Customer Service
once your unit has been received.
Information About Your System
As soon as you open your XS400 Sine Wave Inverter package, record the following information and be sure to
keep your proof of purchase.
If you need to contact Customer Service, please record the following details before calling. This information
will help our representatives give you better service.
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Serial Number _________________________________
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Purchased From _________________________________
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Purchase Date _________________________________
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Type of installation (e.g. RV, truck) __________________________________
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Length of time inverter has been installed __________________________________
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Battery/battery bank size __________________________________
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Battery type (e.g. flooded, sealed gel cell, AGM) __________________________________
❐
DC wiring size and length __________________________________
❐
Alarm sounding? __________________________________
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Description of indicators on front panel __________________________________
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Appliances operating when problem occurred __________________________________
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Description of problem __________________________________
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