Warranty and Return
18
975-0264-01-01 Rev A
Return Material Authorization Policy
Before returning a product directly to Xantrex you must obtain a Return Material
Authorization (RMA) number and the correct factory "Ship To" address. Products must
also be shipped prepaid. Product shipments will be refused and returned at your expense if
they are unauthorized, returned without an RMA number clearly marked on the outside of
the shipping box, if they are shipped collect, or if they are shipped to the wrong location.
When you contact Xantrex to obtain service, please have your instruction manual ready
for reference and be prepared to supply:
•
The serial number of your product
•
Information about the installation and use of the unit
•
Information about the failure and/or reason for the return
•
A copy of your dated proof of purchase
Record these details in “Information About Your System” on page 20.
Return Procedure
1. Package the unit safely, preferably using the original box and packing materials.
Please ensure that your product is shipped fully insured in the original packaging or
equivalent. This warranty will not apply where the product is damaged due to
improper packaging.
2. Include the following:
•
The RMA number supplied by Xantrex Technology Inc. clearly marked on the
outside of the box.
•
A return address where the unit can be shipped. Post office boxes are not
acceptable.
•
A contact telephone number where you can be reached during work hours.
•
A brief description of the problem.
3. Ship the unit prepaid to the address provided by your Xantrex customer service
representative.
If you are returning a product from outside of the USA or Canada
In addition to the
above, you MUST include return freight funds and are fully responsible for all documents,
duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC)
A
Xantrex return material authorization (RMA) number is not required. However, you must
contact the ASC prior to returning the product or presenting the unit to verify any return
procedures that may apply to that particular facility.
975-0264-01-01 Rev A
iii
About This Guide
Purpose
The purpose of this Installation and Operations Guide is to
provide
explanations and procedures for installing, operating,
maintaining, and troubleshooting the RC8 Remote Control.
Scope
The Guide provides safety guidelines, detailed planning and
setup information, procedures for installing the inverter, as
well as information about operating and troubleshooting the
unit. It does not provide details about particular brands of
batteries. You need to consult individual battery
manufacturers for this information.
Audience
The Guide is intended for <audience members> anyone who
needs to install and operate the RC8 Remote Control.
Installers should be certified technicians or electricians.<Any
other information to identify the audience>
Organization
This Guide is organized into three chapters and one appendix.
Chapter 1, “Introduction” lists and describes the basic
features and parts of the RC8 Remote Control.
Chapter 2, “Installation” describes how to install the RC8
Remote Control.
Chapter 3, “Operation” describes the operation of the RC8
Remote Control.
Chapter A, “Specifications” provides the electrical and
physical specifications for the RC8 Remote Control.
Summary of Contents for RC8
Page 2: ......
