Xantrex GRIB and Ethernet interface, Operating Manual

Page: 61 / 70

M370078-06 A-3
Troubleshooting for ENET Communication
This section describes typical troubleshooting for connecting and setting up
the ENET communication.
Table A-2 Troubleshooting for ENET Communication
Symptom Check Action
DeviceInstaller does not
detect your device. Your ENET cable is not a cross
cable.
Power supply is not turned on.
The network that your computer is
on cannot reach the network that
the XG with the ENET option is
connected to.
DeviceInstaller is not configured to
use the Ethernet card on your
computer that is connected to the
network which has the XG with
ENET option on it.
Use the correct ENET cross cable.
Turn the power supply ON.
Connect a laptop to the HUB or to
the switch that the XG with the
ENET option is connected to, and
ping the computer you are trying
to use DeviceInstaller on. If no
response is seen, then contact your
network administrator and find
out if ICMP requests are being
filtered on the network and a
possible reason for not being able
to contact the computer.
See “Selecting a Network
Adapter” on page 2–11.
Found device is not
reachable. Your network is not configured
properly. Contact your network
administrator.
Typed text is not visible. Echo mode is not active. Select Echo typed characters
locally in the ASCII Setup dialog
box of HyperTerminal.