9-10 Maintenance and Specifications
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Warranty and Service Options
We recommend that only XANTÉ trained service engineers perform
service on your printer. XANTÉ offers several service plans,
designed to meet your business needs. You can choose XANTÉ’s
Customer Return Service, which is an extension of the one year
limited warranty; Depot Service; Cross-Ship Service, or RightSite,
XANTÉ’s on-site service plan.
XANTÉ provides a one year limited warranty against defects in
material and workmanship on your printer (see “Limited Warranty”
later in this chapter). To obtain warranty service, call customer
support for an RGA (Return Goods Authorization) number and
return your printer to the XANTÉ Customer Repair Center, freight
prepaid. XANTÉ repairs or replaces your printer within five business
days, to locations within the United States and Canada. You may
purchase multiple year extensions to this plan.
The Depot Service plan allows you to drop off or ship your printer to
the designated Olivetti Customer Repair Center near you. Your
printer will be repaired and returned to you, freight prepaid, within
ten business days from the date of receipt.
With XANTÉ’s Cross-Ship Service, you receive a temporary
replacement printer via prepaid priority shipment. Your printer can
then be sent to XANTÉ, repaired, and returned to you, freight
prepaid. After you receive your repaired printer, you return the
replacement printer to XANTÉ.
XANTÉ’s RightSite is a comprehensive on-site service plan
provided by XANTÉ and Olivetti North America within the United
States and Canada. With this plan, if you are within 50 miles of the
nearest Olivetti Customer Repair Center, a trained service technician
is dispatched to your site by the end of the next business day to begin
servicing your printer.
To learn the details of these plans or to request service under one of
these plans, call XANTÉ Customer Support at 800-926-8839 in the
US and Canada or at 334-342-4846 elsewhere.
