10-28 Troubleshooting
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Under Windows, character spacing is altered, changing
pagination when printing a document at a resolution that is
different than the resolution defined when it was created.
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Possible Solution:
•
Make sure you select a resolution in your application
that is available in your printer.
Calling for Technical Support
You can solve most printer problems by following the suggestions in
this chapter. Be sure to read this chapter before calling for technical
support. If these solutions do not work, gather the following
troubleshooting information, and then call XANTÉ’s Technical
Support.
Troubleshooting Information
•
A start-up page from the printer
•
The model of your printer
•
The current printer firmware version (this appears on the
start-up page)
•
The type of host and the operating system (version
number) you are using
•
The current emulation and interface in use (and protocol if
using the serial interface)
•
The amount of printer memory (this appears on the
start-up page)
•
The application(s), including version(s) used
•
A full description of the problem
•
A list of error or status messages if they appear
