R M 6 1 S P E C T R O P H O T O M E T E R
15
Appendices
Troubleshooting
Prior to contacting X-Rite Customer Service for instrument
problems, try the applicable solution(s) described below. If
the condition persists, contact a Customer Service
Representative by phone at: (49) 2203-91450; or by fax at:
(49) 2203-914519. You can also contact X-Rite’s support staff
through our Support page at
www.xrite.com
.
Instrument appears dead (no LED or beep during
measurements):
•
Ensure that the power supply is plugged in and connected
to the interface cable.
•
Make sure the batteries are charged.
Solid red LED:
•
Measurement or calibration failed. If error persists, clean
instrument and calibration reference (see General
Cleaning); turn instrument power off and then on.
Instrument and software not communicating:
•
Check the computer interface connections.
•
Close and restart the software application. If this does not
work, reboot the computer.
•
Remove power from the instrument, reapply power and
see if the condition is corrected.
•
Check for proper configuration setting from the software
provider.
Repeated sample measurement failures:
•
Ensure that the sample is being read in accordance with
your software’s documentation.
•
Close and restart the software application.
•
Perform a calibration on the instrument (see Calibration
section).
Repeated calibration failures:
•
Clean instrument and calibration reference (see General
Maintenance).
