Page 19
Support
In case you require assistance, the remote maintenance function provides a convenient way to
get a prompt solution. In order to use this option, you will have to enable remote access for each
support session, allowing our support team to access your xo|stream.
The remote access will be automatically terminated if you restart the xo|stream or click onto the
button »Stop«.
Click the button »Start« to start the remote maintenance. If you use the remote maintenance for
the fi rst time, the xo|stream will install the remote maintenance routine fi rst. After a short while
the message »Remote maintenance active« is shown, as well as an IP address with the format
10.8.0.xxx. Our support staff member will ask you for this IP address, it is required to get full access
to your xo| stream.
