Warranty Information
This product is covered by a 3 year limited parts and labor warranty. During this period there will be no charge for unit repair,
component replacement or complete product replacement in the event of malfunction. The decision to repair or replace will
be made by the manufacturer. This limited warranty only covers defects in materials or workmanship and excludes normal
wear and tear or cosmetic damage. Visit the product page located at
for additional information on this
product including important technical information not provided in this document and warranty terms & conditions.
Specifications
Power
Power Supply
12V DC 1A
PoE
IEEE 802.3af | 12V 1A 12.95W
Max Power Consumption
6W (DC adapter)
Environmental
Operating Temperature
32°F ~ 113°F (0°C ~ 45°C) | 10% ~ 90%,
non-condensing
Storage Temperature
-4°F to ~ 158°F (-20°C ~ +70°C) | 10% ~ 90%,
non-condensing
Maximum BTU
20.47 BTU/hr
Dimensions and Weight
Rack Units/Wall Box
<1U
Height
25mm/0.98in
Width
200mm/7.87
Depth
94mm/3.7in
Weight
0.6kg/1.32lbs
Regulatory
Safety and Emission
CE | FCC | RoHS
Audio and Video
Inputs
1x LAN (PoE) 8-pin RJ-45 female | 10/100Base-T
Outputs
1x HDMI In 19-pin HDMI type A female
1x Audio Out: 3-pin Phoenix
Output Video Encoding
H.264/MPEG-4 AVC
Encoding Data Rate
2~30Mb/s
End to End Latency
60~90 ms (Low latency mode) | 250~300 ms (High quality mode)
Audio Formats
2ch PCM
Video Resolutions (Max)
Note:
Interlaced content at any resolution is not supported, all source content must be progressive.
HDMI: 1920x1080p @60Hz 8bit (15m/50ft)
Cat6/6a/7: 1920x1080p @60Hz 8bit (100m/328ft Point to Point)
Color Depth
8bit
Maximum Pixel Clock
150MHz
Communication and Control
HDMI
HDMI | HDCP 1.4
Ethernet
1x 8-pin RJ-45 female | 10/100Base-T | PoE
RS-232
1x RS-232: 3-pin Phoenix
Copyright © 2017 WyreStorm Technologies |
NHD-210-RX v2 Quickstart Guide | 170630
UK: +44 (0) 1793 230 343 | ROW: 844.280.WYRE (9973)
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Troubleshooting
Verify that all NHD devices contain the latest version of firmware.
This will ensure that all devices are up to date and working at their highest
performance level.
NetworkHD Software fails to locate TX/RX/CTL Devices
• Verify that all NHD and Network devices are powered On.
• Adjust Windows Firewall Settings – Create an exception for
Configuration Tool for WyreStorm NetworkHD 000 Series or disable
completely.
• Verify that the PC, the CTL, and NHD encoders and decoders are on the
same LAN/VLAN.
• Verify that all network switches share the same VLAN configuration.
• Reboot all components including the NHD-000-CTL and the PC/Mac.
• Ensure that only one CTL port is connected per LAN/VLAN. If only one
LAN/VLAN exists only use the AV port.
• Ensure the network switch is fully configured per the appropriate switch
configuration guide.
Failure to Connect to CTL Controller
• Follow the previous steps for failing to connect to devices. If these are
unsuccessful, press and Hold the reset button on the front of the CTL for
5 seconds.
• After a reboot the CTL will be returned to the default IP address of
192.168.11.243 for the control port and 169.254.1.1 for the AV port.
No Image Appearing on Displays
• Verify that all NHD, Network, Source, and Display devices are powered
On.
• Test sources and displays by connecting them directly together.
• Swap out the HDMI cable
• Connect the power supply to the component rather than using PoE.
• If the display is only HDMI 1.4/HDCP 1.4 – Ensure the decoder is set
to HDCP 1.x by right clicking the unit in the NetworkHD Console and
opening the video settings option.
