18
Technical support: [email protected] EMEA/ROW: +44 (0) 1793 230 343
ii) Copying Output Port EDID
Before copying output port EDID, ensure the matrix
port is connected to a display - EDID copy will fail
without connection to output device.
Example:
To copy EDID from an HDMI display connected
to matrix output port 1 to input port 2:
Set EDID DIP switch 1, 2 and 3 to the UP position to
activate EDID Copy mode as per setting below.
Reboot the matrix.
Press the selection buttons on the matrix front panel
to select input port 2 on output port 1 > the number LED
number indicator will blink to confirm action.
Press and hold the Enter button for approximately
five seconds until the message CPY OK is displayed to
confirm EDID copy is successful.
NOTE
To apply EDID of the other HDMI displays to all
the input ports, set the EDID DIP switch to the required
position and reboot the matrix for the setting to take
effect.
Output port EDID can also be copied to input ports
using the COM Control software.
See EDID Settings for details.
Generally, the majority of HD distribution installation
issues are either caused by minor connection
errors, communication problems between devices,
or when the transmission of high signal bandwidth
is attempted using insufficient cable.
Should you encounter any technical difficulties
when installing and configuring the matrix, we
are confident solutions can be found by working
through the following troubleshooting checklist
before seeking alternative technical support.
No Picture or Poor Quality Picture
1) Power
– Are all sources, displays and matrix definitely
powered and firmly connected? Please use matrix power
supply included.
2)
If possible, always use test equipment prior to
installation and to troubleshoot any problems.
3) Distance
– Is the cable too long for the signal to be
transmitted effectively? Make sure the cable distance
matches the project requirements and is well within
the maximum transmission distance of the signal. See
Specification section for details.
NOTE
If approaching the limits of the transmission
capabilities, transmission should be extended by
using an extender set to ensure the signal reaches
its destination effectively.
4) Cable Joins
– If using an extender set to lengthen
transmission, joins in the cable run or RJ45 connectors
TROUBLESHOOTING
4K UHD, 2.1 audio
Reserved (no function)
1 2 3
ON
1 2 3
ON
13. Troubleshooting
Default EDID Setting
Copies HDMI display EDID to
the selected input port
1
2
3
4
5
6
1 2 3
ON
1080p 3D stereo audio
1080p 5.1 audio
1080p 7.1 audio
1080p stereo audio
1080i stereo audio
1 2 3
ON
1 2 3
ON
1 2 3
ON
1 2 3
ON
1 2 3
ON