Troubleshooting
No or Poor Quality Picture (snow or noisy image)
• Verify that WyreStorm Apollo VX20 has been selected in your software’s
device settings
• Verify that the device is not in standby
• Verify that power is being supplied to the device
• Verify that all connections are not loose and are functioning properly
• Try using a different USB port on your computer
No Audio Input or Output
• Verify that WyreStorm Apollo VX20 has been selected in your software’s
audio input/output settings
• Verify that the volume and microphone settings in your software are not
muted
• Verify that the volume on your PC/Mac is not muted
• Verify that the microphone settings on your PC/Mac are not muted
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
The distance between user and products should be no less than 20cm.
We declare that this device is in compliance with the essential requirements and
other relevant provisions of Directive 2014/53/EU.
Manufacturer: Shen Zhen Proitav Technology Co.,Ltd
Address: 301-401, Building 16, Hejing Industrial Park, No.87, Hexiu west Road,
Zhancheng Community, Fuhai street, Baoan District, Shenzhen, China
Operating temperature: 0°c to +40°c
We declare that this device is in compliance with the essential requirements and
other relevant provisions of Directive 2014/53/EU.
The adapter shall be installed near the equipment and shall be easily accessible.
Operation Frequency:
2412MHz~2462MHz for WIFI 2.4G;
5180MHz~5240MHz for WIFI 5G; 5745MHz~5805MHz for WIFI 5.8G
Maximum Power:
FCC:WIFI 2.4G 23.07dbm. WIFI 5G 16.91dbm. WIFI 5.8G
14.65dbm
RED:WIFI 2.4G 17.02dbm(E.I.R.P). WIFI 5G 16.64dbm(E.I.R.P). WIFI 5.8G
13.69dbm(E.I.R.P)
Accessory: Bluetooth Remote
Accessory Manufacturer: JIANGSU ASTARTE ELECTRONICS CO.,LTD
Address of Manufacturer: FuYong Town, BaoanDistrict, Shenzhen,
and love the new Homestead Industrial Park
Accessory: AC Power Cord (EU/UK/US/AU)
Accessory Manufacturer: Dongguan Hope Electronic Co.,Ltd
Address of Manufacturer: Dongshadun, Xiansha industrial Avenue, Xiansha Village,
Gaobu Town, Dongguan City, Guang Dong Province, China
Accessory: Power Supply
Accessory Manufacturer: Dongguan NB Power Electronic Limited
Address of Manufacturer: No.365, South Dongkeng Road, Dongkeng Town,
Dongguan City, 523443, P. R. China
Accessory: 5m USB-B 3.0 Host Cable/5m HDMI Cable
Accessory Manufacturer: Shenzhen Taizi Electronics Co., LTD
Address of Manufacturer: Room 97, 2/F, Movie Building, No. 2, Guiyuan Road,
Guimuyuan Community, Guiyuan Street, Luohu District, Shenzhen
Warranty Information
WyreStorm Technologies ProAV Corporation warrants that its products to be free from defects in material and workmanship under normal use
for a period of five (5) years from the date of purchase. Refer to the Product Warranty page on
for more details on our limited
product warranty.
Copyright © 2022 WyreStorm Technologies ProAV Corporation
| Apollo
VX20
Quickstart Guide | 220727
INT: +44 (0) 1793 230 343 | US: 844.280.WYRE (9973)
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Summary of Contents for APOLLO APO-VX20-UC
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