Troubleshooting
Regardless of manufacturer or product, the majority of installation
difficulties can typically be attributed to communication problems
between devices or when high bandwidth transmissions are attempted
with insufficient cable/connections. Should you find yourself in such a
situation, we have drawn up the following checklist of general issues
and causes that should help you shoot your way out of trouble without
seeking further assistance.
No or poor quality picture?
Device Connection - Are you connected and powered? Double check
all HDMI, HDBaseT and 12v power connections are firmly inserted into
correct ports and that matrix, receivers, sources and display devices are
powered.
Cable length – is your signal struggling to transmit signals or power
the distance of your cable? You may be experiencing interference that
exceeds the maximum capacity of your transmission cable distance.
Make sure you are within specified cable distances for this product and
check cable and connection condition and installation environment for
issues.
Try a shorter cable run, an extender with a longer range or EDID
management of the matrix - see full manual for EDID DIP switch settings
Signal strength – the use of cable joins, stranded patch panels, wall
outlets and stranded patch leads as interconnects between them, can
significantly reduce signal strength. Use solid core straight, straight
through connections wherever possible.
Resolution - If you reduce the resolution of the source, do you get a
picture? If so, this suggests a conflicting resolution between source and
display or a bandwidth capacity issue with your cable. Check all inputs
and outputs share the same resolution and make sure the signal is being
successfully transmitted the full length of your cable run.
Picture ‘snow’/HD ‘noise’ – signifies a failure to fully establish a signal
and can often be caused by poorly terminated RJ45 connectors or
excessive cable lengths. Ensure your cable is correctly wired to 568B
standards. Try swapping in a display and receiver from a fully functioning
location – if the problem continues on the same output, turn off all
equipment and swap your signal carrying cables at both ends.
Cable quality and condition – HDMI cable/connectors can be easily
damaged and the quality of material can vary, especially in the lowest
price brackets. Successful transmission of video, audio and control, can
all be affected by cable and termination quality. Always use good quality
leads and cables, with RJ45 connectors wired to the 568B standard at
both ends - we recommend using WyreStorm Express high speed HDMI
cables. Should transmission problems be experienced, try swapping
cables/leads for those already working to see if this improves your image
to identify cable issue as source of problem.
Blu-ray/3D - Make sure all your equipment has been configured
and enabled to transmit and accept the signal, or is capable of passing
a signal. Are resolutions between source and display compatible and
cable adequate for the large bandwidth required by Blu-ray and/or 3D
transmissions?
4K - Are you trying to pass a 4K signal or are you combining 4K
and HD source and display? This product is compatible with 1080p HD
resolutions only - see wyrestorm.com for 4K compatible equipment.
IR Control
Check IR emitter and receiver eyes are correctly positioned over
device receiving areas to allow infrared signals to be transmitted and
received through the extenders. IR emitter eye should be fixed firmly over
infrared sensors of devices. IR receiver eye should be attached on or
near devices ensuring a clear line of sight to the remote control used to
operate.
If unsure of IR emitter/receiver positioning, IR receiving areas on
devices can be located by shining a flashlight onto the fascia of the
device - the IR receiving area should be identifiable as a small round
sensor behind the panel. Consult your device manufacturer handbook if
difficulties are experienced.
Is any remote handset used powered and sending a signal? As IR
is invisible to the naked eye, check your remote is transmitting a signal
by viewing the remote handset sensor through a digital camera/camera
phone – the sensor should flash when a button on the handset is held
down.
IR signal dropout can be experienced due to environmental infrared
radiation. Ensure IR emitters and receivers are away from direct sunlight,
halogen lighting and plasma screens that may interfere with IR signals.
Safety Recommendations:
Do not expose this apparatus to any form of moisture, including the
placement of anything containing liquids on the unit.
To prevent risk of electric shock or fire hazard, ensure apparatus is
installed in an unobstructed, well ventilated area away from any external
heat sources - including other electrical devices which may produce heat.
Only use attachments / accessories specified by the manufacturer and
refer all servicing to qualified service personnel.
Failure to adhere to these recommendations may invalidate your
warranty.
Warranty Information
This product is covered by a 3 year
limited parts and labor warranty. During
this period there will be no charge for
unit repair, component replacement or
complete product replacement in the event
of malfunction. The decision to repair or
replace will be made by the manufacturer.
This limited warranty only covers defects in materials or workmanship and
excludes normal wear and tear or cosmetic damage.
Visit our website for full details on this product and to download the
complete user guide including technical specification, EDID settings and
warranty information.
wyrestorm.com
150714
For additional product information visit
wyrestorm.com
For technical support contact:
North America: +1 844-280-WYRE (9973) EMEA/ROW: +44 (0) 1793 230 343
Cat5e/6 Cable
Performance Guide
MX-0404-PP-KIT
0ft
328ft
32ft
65ft
98ft 131ft 164ft 197ft 230ft 262ft 295ft
0m
100m
10m
20m 30m
40m 50m
60m 70m
80m 90m
