4K Wallplate HDBaseT Transmitter
14
8. Troubleshooting & Maintenance
Problems
Potential Causes
Solutions
Color losing or no video
signal output in HDMI display
The connecting cables
may not be connected
correctly or it may be
broken.
Check whether the
cables are broken or
connected correctly and
in working condition.
No HDMI signal output in the
device while local HDMI
input is in normal working
state
Output image with snowflake
POWER
indicator doesn’t
work or no respond to any
operation
Loose or failed power
cord connection.
Ensure the power cord
connection is good.
Static becomes stronger
when connecting the video
connectors
Bad grounding.
Check the grounding
and make sure it is
connected well.
Cannot be controlled by front
panel buttons
The unit may be broken.
Send it to authorized
dealer for repairing.
If your problem persists after following the above troubleshooting steps, please contact
the authorized dealer or our technology support for further assistance.