9
SHADING SYSTEMS WITH BACK PULL SYSTEM
08/2019
©
WOUNDWO
To make subsequent enquiries or suggestions about the product easier, the product data should be documented by the specialist dealer.
Assembly date
Handed over by / on: (Specialist dealer‘s stamp and signature)
14. HANDOVER TO THE CUSTOMER
13. WARRANTY CERTIFICATE
1. WARRANTY PERIOD
1.1.
Within the warranty period of 5 years from delivery, we will remedy
all defects to the awning which can be proven to result from
manufacturing, material or design defects.
1.2
The 5-year warranty automatically comes into effect upon delivery
of the awning.
2. CONDITIONS FOR THE PROVISION OF WARRANTY SERVICES ARE:
2.1.
Immediate inspection of the awning upon delivery to ensure it is free
from defects. If defects are found, the awning must not be installed.
2.2.
The awning is correctly installed by the authorised
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specialist dealer in accordance with the assembly instructions, using
only original mounting parts.
2.3.
You must notify us promptly in writing in the event of any claim.
Please provide the following information: date of damage, nature
and extent of the damage, invoice date and number, name and
address of the customer.
3. SETTLEMENT OF CLAIMS
3.1.
Where defects are accepted by us as being covered by warranty,
the remedying of such defects will involve the specialist dealer
dismantling the awning and sending it to our factory.
3.2.
We will assume all material costs necessary to correct the defects
that fall under the terms of the warranty within the period specified
in Item 1.
4. THE FOLLOWING ARE EXCLUDED FROM THE WARRANTY:
4.1.
Damage to the awning caused by improper installation as a result of
failure to follow the installation instructions and failure to use original
mounting parts.
4.2.
Damage caused by force majeure and exceptional loads, such as
the effects of extremely high winds, snow, rain or ice.
4.3.
‘Minor cosmetic flaws’ in awning fabrics, which are set out in the
‘Guidelines for the evaluation of ready-made awning fabrics’
produced by the IVRSA (ITRS e.V. professional group), do not
constitute a defect and are therefore not covered by the warranty.
4.4.
Parts that are subject to normal wear. These include motors,
gearboxes, controllers and covers.
4.5.
Visual flaws.
5. OTHER PROVISIONS
5.1.
If a damage incident necessitates inspection by our customer
service department, no changes must be made to the awning under
investigation.
5.2.
In the event of a damage incident, the subsequent procedure will
be conducted in writing. For insurance reasons, it is not possible to
resolve the matter over the telephone.
5.3.
All claims under the warranty shall be null and void if third party
spare parts are used or following any repairs made by persons who
are not authorised
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specialist dealers, or if any changes
are made to the awning.
5-YEAR GUARANTEE
