THE CHIP CARD READER
Customer cards must be inserted as shown, with the chip upwards.
Push the card fully into the slot below the keypad and follow the
instructions on screen.
If you see a “BAD READ” message, check the card orientation and
try again. After three bad reads the terminal will prompt you to
swipe the card.
DO NOT remove the card until instructed to do so by
the terminal.
CHIP & PIN TRANSACTIONS - SALE
From the idle screen, insert the customer’s card into the card reader.
Enter the sale amount for the transaction and press the green key.
For example enter £12.34 as 1234.
The customer must enter their PIN code.
NEVER ASK THE CUSTOMER TO DIVULGE THEIR PIN CODE.
After the customer has entered their PIN and pressed green key
they will be prompted to return the terminal to you.
The terminal will now connect to the acquirer for authorisation, if
the transaction is authorised then an “AUTH CODE” will be shown.
The terminal will print two receipts. The merchant copy will be
printed first, then once you press the green key, the customer
copy will be printed.
CHIP & PIN TRANSACTIONS - REFUND
From the idle screen, press menu, then choose “REFUND”. Enter
the Supervisor password and confirm with green key. Now insert the
customer’s card into the card reader. Enter the refund amount for
the transaction and press green key.
The terminal will now connect to the acquirer for authorisation, if
the refund is authorised then “REFUND ACCEPTED” will be
shown.
The terminal will print the merchant copy which the customer
must sign. Remove the card.
Check the signature on the merchant copy with that on the card. If the
signature is valid then choose “YES”, otherwise choose “NO”.
The terminal will then print the customer copy.
