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TROUBLE SHOOTING
Note: If the table does not operate properly upon power-up, a cable connection may not be connected correctly. Two things must be done to
correct this problem.
Step 1.) First check all cable connections to the power supply. If cables are properly connected they will be locked in place. If you pull back
on each cable and one comes unplugged, re-insert the cable and push in firmly until it locks. Test by pulling back to be sure the cable is
properly connected.
Step 2.) Perform the “Restore Factory Settings” procedure. Follow the “Restore Factory Settings” instructions and reset the system.
Note: It’s important to follow the steps precisely as noted or the “Restore Factory Settings” may not restore properly allowing both of the legs of the
table to operate properly once the connection issue is corrected. Repeat the “Restore Factory Settings” procedure again if necessary
Once you’ve corrected the connection problem and performed the reset the table should operate as normal. Repeat starting with Trouble Shooting
Step 1 if the table still does not operate properly.
If you still have problems with your table, please contact Workrite Ergonomics at (800) 959-9674 “Press 2 for Technical Support” or contact us at
With this function, you can reset the Sentinel series switches to their original factory settings.
Caution: Restoring "Factory Settings" will remove height limits. Perform this step only if needed to restore the table
Height Control
Up
Down
LED indicator light
FACTORY RESET
SENTINEL "SS" STANDARD SWITCH
Step
User input
1
.
Disconnect the Table System from 120 V power by removing the power cord plug from the power supply
Note: If your Sentinel Base has more than one power supply, all power cords must be removed in t his step
2.
Press and hold the
UP
UP
and DOWN buttons
3. While holding the
UP
and DOWN buttons, reconnect the 120 V power cord to the power supply
Note: If your Sentinel Base has more than one power supply, all power cords must be reconnected in t his step
4.
UP
and DOWN buttons
5.
Press the DOWN button until the table moves and stops. The "Restore Factory Settings" step is now completed
.
