16
Fault or breakdown
Greenstar Ri
ErP
- 6 720 813 340 (2014/09)
8
Fault or breakdown
This boiler is supported in the UK and Eire by Worcester, Bosch Group.
Specialist Service Engineers are available to attend a breakdown occurring on this boiler.
•
No charge will be made for parts and/or labour providing:
A boiler fault is found and the appliance has been installed within the past 24 months. Reasonable evidence of this must be
supplied on request. i.e. the Benchmark Checklist.
•
A call-out charge will be made where:
– The boiler has been installed for over 24 months.
– Evidence cannot be provided that the first year service inspection has been carried out (i.e. an entry in the Benchmark
Checklist).
– Our Field Service Engineer finds no fault with the boiler.
– The cause of breakdown is misuse or with other parts of your plumbing/heating system, or with equipment not supplied by
Worcester, Bosch Group.
Technical support
In the event of a boiler fault or breakdown please contact Worcester, Bosch Group appointments team on 0330 123 9339.
Your advisor will arrange for an engineer to call with the minimum of delay; under normal circumstances this will be from 1 - 3
working days (excluding weekends) for priority breakdown situations (no hot water and/or heating).
Invoices for attendance and repair work carried out on this boiler by any third party will not be accepted.
No boiler fault is found on over 30% of all service calls.
In the case of a suspected fault, refer to the fault finding section of this guide.
