In case any issue occurs with this equipment and
you don't understand the specific handling method
at this time, please press the "Service" button and
send your questions to us. We will reply by email
as soon as possible.
16
1. When pressing the "Toss a treat" button, the dog food or snack is
tossed two or three times.
Cause:
If the sensing lamp doesn't detect the food, it will toss again,
and it can toss up to four times.
2. The APP has displayed the prompt for "Dispense excessive food".
Cause:
The snack outlet is blocked by foreign matter. Please
remove the foreign matter in time.
3. The APP has displayed the prompt of "No Food".
Cause:
The equipment can't sense any fodder in the grain bucket.
Check if the grain bucket has fodder in it; or if the equipment is
exposed to direct sunlight, please move it to a cool place.
4. It's impossible to continuously watch the video.
Cause:
Ensure the power supply to your intelligent equipment is
correct; check the network of your phone and that it is properly
connected.
FAQs
