The Woosh Electric Bike Warranty
All Woosh electric bikes come with a standard one year
warranty.
Details of this are fully covered in our separate Terms and
Conditions leaflet. If you have not received this, please call
us.
Second hand buyers:
Please note that if you sell your bike second hand, the
balance of the warranty is transferable, but all aspects of our
sales conditions (such as weight and height restrictions) and
all warranty terms will apply to your new purchaser.
If you have purchased your bike second hand from one of
our customers, please note that we cannot accept responsi-
bility for the condition of the bike when it is sold to you.
and no refund can be offered to you under any circum-
stances. We will do our best to support you as a second
hand purchaser but this may be limited at our discretion.
IMPORTANT NOTE RE KEYS:
separate your keys on receipt and
keep the spare in a safe place. We do not have Master key sets, so
losing both keys will prove very expensive.
IMPORTANT: LOOK AFTER SPOKES, TYRES AND KEYS!!
Why? Because the motor vibrations on an electric bike cause fix-
ings and spokes to become loose far more quickly than on a stan-
dard bike. If you leave them, you will damage your wheel and possi-
bly have an accident too.
So please read the following:
Your spokes will have been checked before despatch, but if you
have a look, you will find some less tight than others. This variation
ensures the wheel is straight (or ‘trued’). If all the spokes were
equally tight, or all very tight, the wheel would not be straight.
In future, check your spokes regularly. They should definitely be
checked after you have ridden the first 300 miles or so, and after
that roughly every two weeks if you ride daily, once every couple of
months if you only ride occasionally. You will need the spoke key
that we have supplied (small round metallic gauge, normally
strapped to the rear carrier with the charger).
How to check? Lightly ‘ping’ each spoke like a harp string with your
index finger. If it feels very loose insert the spoke key onto the nipple
of the spoke in question, using gauge number 13. The nipple is the
metal connector at the base of the spoke where it joins the wheel
rim. Give it a short quarter turn or so. Don’t overtighten the nipple as
the spoke may then be too rigid and snap during riding.
You can also give your wheel a quick visual check by spinning it and
making sure the brake pads are equal distances from the wheel
when it spins and that it seems to spin in a straight line. . Get
someone to help hold the bike if necessary.
Also check and pump up your tyres regularly—the same time as a
spoke check is good.
These maintenance steps aren’t always necessary on a standard
bike but they are for an electric bike.
If you have any questions, no problem, just call us: 01702 435566
Alternatively, get your local bike shop to do these things for you.
Most charge very reasonably.
