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HighPROTEC Troubleshooting Guide

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Summary of Contents for HighPROTEC

Page 1: ...HighPROTEC Troubleshooting Guide ...

Page 2: ...pervision Messages 3 Troubleshooting by means of the System OK LED status 5 Troubleshooting Hardware 8 Troubleshooting Operation of the Device 11 Troubleshooting Parameter Settings 13 Troubleshooting Protection and Control 14 Troubleshooting Communication 16 Troubleshooting Recorder 22 ...

Page 3: ...t in contact with our service team You will be supplied with a tool for error analysis S 5 10 reserved for future use S 11 Hardware FRAM defect The device will be set out of service on next reboot Send the device for repair S 12 The battery for buffering the real time clock is low The battery can be exchanged by the manufacturer There s no impact on the functionality of the device if the battery b...

Page 4: ... use S 30 Problems with the 24 km Line Differential module Get in contact with our service team You will be supplied with a tool for error analysis S 31 reserved for future use S 32 Problems with the 24 km Line Differential module Get in contact with our service team S 33 Problems with the Line Differential protection communication Get in contact with our service team HighPROTEC Troubleshooting Gu...

Page 5: ...ystem error Get in contact with the manufacturer You have started the device while pressing the CTRL key for performing a bootloader or firmware update No device error Please follow the instructions in the installer s manual flashing green switch to constant green within 30 seconds No error The device is in its start up phase When the System LED switches to constant green the protection functions ...

Page 6: ...age of the HMI is visible Either there are Softkeys visible or the LED status page is being displayed The device is busy with handling Ethernet packets Connector X100 The protection functions are working Plug off the Ethernet Connector X100 Is the HMI now operable there is an error on your Ethernet network e g an Ethernet storm Please check your network traffic Should this action not change the de...

Page 7: ...vice is ready for operation and protects your electrical equipment If you have the impression that the relay is not working correctly or you have any problems with setting its parameters please look up the next tables Look up the next tables HighPROTEC Troubleshooting Guide DOK HB TSE Rev B 7 ...

Page 8: ...uts do not react The physical status does not match the reported state Check the reported state of the binary output with the HMI or Smart view Check the following issues Is the binary output in the latched state Acknowledge the state if necessary Is Inverting parameter of the binary output set Check the wiring Plug off the wiring from the binary output and measure its output Set the state of the ...

Page 9: ...t the service team Failure of a key Send the relay back to the manufacturer Line Differential Failure of the Fiber optic port You want to verify the correct functionality of the relay s fiber optic module Do a Loopback Test During this test the device receives and interprets its own data as data coming from the remote device Therefore the differential protection modules the Transfer Trip module or...

Page 10: ...ription Corrective Action Operation Status Display Prot Transfer ProtCom Advanced States Operating Mode Operation Status Display Prot Transfer ProtCom State 24h Err Cr shows a stable value HighPROTEC Troubleshooting Guide DOK HB TSE Rev B 10 ...

Page 11: ...English language You want to select a different language Connect the relay to the supply voltage When the relay is completely booted select Menu Device Para HMI Menu language on the HMI and select a different language Smart view is set to English language You have installed Smart view with English language Now you want to switch to a different language Select Settings Language within Smart view an...

Page 12: ... Corrective Action What is the default password The factory provided default password for all security levels is 1234 How do I reset the password Refer to the security chapter of the user manual HighPROTEC Troubleshooting Guide DOK HB TSE Rev B 12 ...

Page 13: ...ters with Smart view from the first relay Save them into a file Now reopen this file with Smart view Adapt the settings to the order code of the second device Edit Modify Device Configuration Typecode Select Apply By this the existing parameter file is being converted to the format of the second device Now there may be implausible parameters They are marked with a question mark These are not valid...

Page 14: ... switching authority of the device to remote Current and Voltage measurement The measured values of current and voltage have a big fluctuation Adjust the field parameters general settings to the connected grid frequency 50Hz or 60Hz Binary outputs do not react The contacts of the binary outputs do not open or close This can be checked by simulating a fault and checking the binary output contacts w...

Page 15: ...orrect switchgear Is the trip signal of the switchgear routed to the correct binary output Is the wiring correct Failure of control from local or remote You can not switch locally or remotely Check the following issues Is the switch command blocked Is the wiring correct Do you have switching authority Check the value of switching authority local or remote Is switching blocked by the synchro check ...

Page 16: ... your local IT Does the device answer a ping request If the device and the PC are part of different subnets the gateway and subnet mask have to be set correctly within the device Device Para TCP IP TCP IP Config Is network communication blocked by a firewall USB COM port is not visible on the PC It is not possible to connect Smart view Field Device Installer or some other application to the relay ...

Page 17: ...S232 Smart view does not connect via RS232 It is not possible to establish a connection with Smart view from a PC to the device via RS232 Use a Smart view version release 4 40 or higher If your PC does not have a serial port you need a USB to serial adapter that has been approved by Woodward Kempen GmbH This has to be installed correctly Verify that your cable is a zero modem cable please refer to...

Page 18: ...and then try again to connect to the device No communication data transfer with Smart view possible even though a connection has been established Port 52152 is being blocked by a firewall Check the settings of your firewall You may require to unblock port 52152 Line Differential Smart view remote connection not possible Port 52160 is being blocked by a firewall or the remote connection is disabled...

Page 19: ...ion Err no RX or Err no TX check wiring verify that fiber optic line is connected to the correct fiber optic port Err corrupt data device is connected to a non HighPROTEC device Err incomp IDs connected to wrong partner device or adjust Protection Para Global Prot Para Prot Transfer ProtCom Pair ID Err incomp frequ devices are configured to different nominal frequencies Err incomp version devices ...

Page 20: ...ction line The counter can be reset via Operation Reset ProtCom Res all Cr Err You can adjust the warning level under Protection Para Global Prot Para Prot Transfer ProtCom 24h Err WarnLev Eth Switch det Devices are connected via a switch Proper operation can only be guaranteed for direct device connection Please adjust OK stable Protection communication is running stable Line Differential Protect...

Page 21: ...cription Corrective Action State Operation Status Display Prot Transfer ProtCom State Comm Ok is 1 you have a loopback connection between RX and TX of your device Please adjust the wiring HighPROTEC Troubleshooting Guide DOK HB TSE Rev B 21 ...

Page 22: ...ecords The Disturbance Recorder shows a high number of created disturbance records This number is growing steadily over time Operation Recorders Disturb rec To observe this phenomenon in Smart view please execute a refresh F5 or Ctrl F5 Check the following issues 1 Check which events are configured to trigger the Disturbance Recorder Device Para Recorders Disturb rec e g Protection Alarm 2 Check w...

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