Problem or maloperation in…
Problem Description
Corrective Action
Is Smart view access via ProtCom enabled on the
device? Check the <Device Para/ Security/
Communication> settings.
Line Differential: Protection Communication not
working.
Protection Communication not working.
State <Operation/ Status Display/ Prot-Transfer/
ProtCom/ State/ Comm. Ok> is 0.
Check <Operation/ Status Display/ Prot-Transfer/
ProtCom/ State/ Communication>:
•
Err (no RX) or Err (no TX)
•
check wiring
•
verify that fiber optic line is connected to
the correct fiber optic port
•
Err (corrupt data)
device is connected to a non-HighPROTEC device
•
Err (incomp. IDs)
•
connected to wrong partner device
•
or adjust <Protection Para/ Global Prot
Para/ Prot-Transfer/ ProtCom/ Pair ID>
•
Err (incomp. frequ)
devices are configured to different nominal
frequencies
•
Err (incomp version)
devices contain different firmware version, please
update the firmware
•
Err (incomp. Sync 1) or Err (incomp. Sync 2)
check fiber optic:
•
Fiber optic not plugged in correctly
HighPROTEC Troubleshooting Guide DOK-HB-TSE Rev. B
19
