Manual 36541
Solenoid Troubleshooting Guide
Woodward
25
Return Authorization Number
When returning equipment to Woodward, please telephone and ask for the
Customer Service Department [1 (800) 523-2831 in North America or
+1 (970) 482-5811]. They will help expedite the processing of your order through our
distributors or local service facility. To expedite the repair process, contact
Woodward in advance to obtain a Return Authorization Number, and arrange for
issue of a purchase order for the item(s) to be repaired. No work can be started until
a purchase order is received.
NOTE
We highly recommend that you make arrangement in advance for return
shipments. Contact a Woodward customer service representative at
1 (800) 523-2831 in North America or +1 (970) 482-5811 for instructions and
for a Return Authorization Number.
Replacement Parts
When ordering replacement parts for controls, include the following information:
•
the part number(s) (XXXX-XXXX) that is on the enclosure nameplate;
•
the unit serial number, which is also on the nameplate.
How to Contact Woodward
In North America use the following address when shipping or corresponding:
Woodward Governor Company
PO Box 1519
1000 East Drake Rd
Fort Collins CO 80522-1519, USA
Tel1 (970) 482-5811 (24 hours a day)
Toll-free Phone (in North America)—1 (800) 523-2831
Fax—+1 (970) 498-3058
For assistance outside North America, call one of the following international
Woodward facilities to obtain the address and phone number of the facility nearest
your location where you will be able to get information and service.
Facility
Phone Number
Brazil
+55 (19) 3708 4800
India
+91 (129) 230 7111
Japan
+81 (476) 93-4661
The Netherlands
+31 (23) 5661111
You can also contact the Woodward Customer Service Department or consult our
worldwide directory on Woodward’s website (www.woodward.com) for the name of
your nearest Woodward distributor or service facility.
