Warranty
Appendix 1 – Australian Warranty and Importer/Distributor Contact Details
As the exclusive manufacturer and distributor of Woodson products in Australia, Stoddart Manufacturing (Stoddart)
would like to congratulate you on your purchase of a Woodson product.
It should be noted by users of the product that it is not designed for household or domestic use and should not be
used for this purpose.
This product is intended for commercial use, and in line with Australian electrical safety standards the following
warnings are provided:
This product is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning the use of the product by a person responsible for their safety. Children should be
supervised to ensure that they do not play with the product.
Users should also note that if the supply electricity cord is damaged in any way it should be replaced.
Please contact Stoddart for parts and we will advise how to do this in order to avoid any electrical hazard.
Australian Warranty Policy & Procedure
Stoddart is committed to providing a comprehensive and fair warranty for all of its equipment. The
warranty incorporates a commercial manufacturers’ warranty, together with the consumer warranty
provisions of the National Consumer Protection Act (2009).
1. Commercial Warranty
1.1
Stoddart warrants to the original purchaser ("Customer") of equipment manufactured or distributed by Stoddart that for 12
months from the date of installation of the equipment by Customer (the “Warranty Period”), any defect in workmanship or material will,
subject to clauses 1.2 and 3, be:
a) Repaired without charge; or
b) In respect of any Major Failure which cannot be repaired, replaced or the purchase money refunded.
1.2
Stoddart will not be liable for any associated loss, damage or compensation claim resulting from any defect in workmanship or
material, and such liability is expressly excluded from the operation of clause 1.1.
2. Consumer Warranty
2.1 Subject to clause 3, equipment supplied by Stoddart to Customer for personal, domestic or household use or consumption
comes with guarantees that cannot be excluded under the Australian Consumer Law. Customer is entitled to a replacement or refund for a
Major Failure and compensation for any other reasonably foreseeable loss or damage. Customer is entitled to have the equipment repaired,
or replaced if the equipment fails to be of an Acceptable Quality and that failure does not amount to a Major Failure.
3. Warranty Clarification
3.1 Customer acknowledges and agrees:
(i) A
Major Failure occurs when the equipment suffers repeated and/or unexpected failure that cannot be repaired to
Stoddart's satisfaction (acting reasonably) or which Stoddart considers (acting reasonably) renders the equipment unsafe or inoperable;
(ii)
Stoddart can only warrant the equipment will be of an Acceptable Quality when Customer uses the equipment in
accordance with Stoddart's manufacturer's instructions or user manual ("Instructions"). Acceptable Quality does not imply a lifetime
guarantee for the equipment;
(iii)
Certain components have a finite expected life, especially in a commercial or high-use environment. For example
components such as refrigeration compressors, elements, thermostats/simmerstats, switches, fans, and temperature controllers can be
expected to last up to 12 months when used in accordance with the instructions;
(iv)
In a commercial environment, components such as lamps, fluorescent tubes, light bulbs, glass, silicone seals, gaskets and
plastic components will require regular replacement. This is not covered by warranty and is at Customer's cost.;
(v)
The life of equipment may be adversely affected by misuse, neglect, unauthorised alteration, incorrect installation, power
surges, accident, use of inappropriate chemicals, flooding, and acts of God;
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