Please contact Wood Stone at 1-800-988-8103 should service be necessary, or if you have any questions about
your appliance. Our service hours are 8am to 4:30pm Pacific Standard Time. Follow the recorded instructions for
Emergency Service if you require assistance during non-business hours. A Wood Stone technician will promptly
respond to your call.
Zip tube will not
stay lit
Thermocouple
has good output
but low reading
at valve
Thermocouple
has good output
but inlet gas
control magnet
will not hold
Burners will not
fully light
Burners flash
back
•
Loose, dirty or corroded terminals
Clean or tighten as required
•
Grease under Flame Height knob
prevents knob from being depressed
Remove knob and clean
•
Pilot magnet defective
Replace auto gas valve
•
Blocked burner ports
Clear burner ports
•
Blocked cross-over
Clear burner cross-over
•
Blocked injector
Clear injector
•
Low gas pressure
Increase pressure at main or grill regulator
•
Blocked injector
Clear injector
•
Low gas pressure
Increase pressure at main or grill regulator
•
Cracked burner head
Replace burner
•
Manual shut-off valve partially closed
Open valve fully
•
Pilot flame too small
Raise pilot flame, adjust at gas valve
•
Low gas pressure
Increase pressure at main or appliance regulator
•
Clogged orifice
Clean orifice
•
Gas line too small
Replace gas line
•
Flame blowing away from thermocouple
Eliminate drafts
•
Defective thermocouple
Replace thermocouple
Loose, dirty or corroded terminals
Clean or tighten as required�
PROBLEM
SOLUTION
POSSIBLE CAUSE
13
Robata Grill 900 Models
Installation and Operation Manual
An ongoing program of product improvement may require us to change
specifications without notice.
WS-LGROBG-900, Rev December 2014.
Doc no: M0107.01
or visit
woodstone-corp.com
wood stone corporation
1801 w. bakerview rd.
bellingham, wa 98226 usa
tf. 800.988.8103
t. 360.650.1111
f. 360.650.1166
TROUBLESHOOTING
