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Wolf Customer Care 800.222.7820
TROUBLESHOOTING
Wolf, Wolf & Design, Wolf Gourmet, W & Design and the color red as applied to knobs are registered trademarks and service marks of Wolf Appliance, Inc. Sub-Zero, Sub-Zero &
Design, Dual Refrigeration, Constant Care, The Living Kitchen, Great American Kitchens The Fine Art of Kitchen Design, and Ingredients are registered trademarks and service marks
of Sub-Zero, Inc. (collectively, the “Company Marks.”) All other trademarks or registered trademarks are property of their respective owners in the United States and other countries.
Troubleshooting
OPERATION
Range does not operate.
•
Verify power is on.
•
Verify electrical power to unit and home circuit breaker
is on.
•
Oven will automatically turn off after 12 hours of con-
tinual use, except in dehydration or Sabbath mode.
OVEN
Oven temperature issue.
•
Contact Wolf customer care at 800-222-7820 for
recommendations.
No control knob display.
•
Pull oven control knob out and reinsert fully. Turn circuit
breaker off for 5 seconds, then turn back on.
No response from control panel touch pads.
•
Turn oven bezel to OFF to exit Sabbath mode.
•
Turn circuit breaker off for 5 seconds, then turn back on.
‘SAb’ displayed on the oven control knob.
•
Turn oven bezel to OFF to exit Sabbath mode.
‘PF’ displayed on the oven control knob.
•
Unit had a power failure. Turn selector bezel to a cooking
mode, then back to OFF to reset.
•
Turn circuit breaker off for 5 seconds, then turn back on.
‘OPP’ displayed on the oven control knob.
•
One of the ovens may be in self-clean mode. If one oven
is in self-clean, the other can not be used.
‘OE’, ‘OC’ or other error displayed.
•
Contact Wolf factory certified service.
Oven ‘pops’ or ‘bangs’ during preheat or cool down.
•
Normal with new oven cavity expansion and contraction.
•
Run self-clean cycle. If it persists, contact Wolf customer
care at 800-222-7820.
RANGE SURFACE
Erratic flame, poor ignition or no ignition.
•
Verify burner caps are positioned properly.
•
Clean burner and igniter properly.
•
If water spilled over recently, let area dry completely.
Use hair dryer, if desired.
•
If burner cap secures to burner head, verify it is tightly
fastened.
•
Push in knob, then release. Verify knob springs back.
Charbroiler clicks continually.
•
Verify knob is set fully at HI.
Griddle indicator light flashes.
•
Turn knob off, then back on. Flame was lost and unit
entered safety lock-out mode.
SERVICE
•
Maintain the quality built into your product by contacting
Wolf factory certified service. For the name of the
nearest Wolf factory certified service, check the contact
& support section of our website, wolfappliance.com or
call Wolf customer care at 800-222-7820.
•
When contacting service, you will need the model and
serial number of your product. Both numbers are listed
on the product rating plate. Refer to page 6 for rating
plate location.
•
For warranty purposes, you will also need the date of
installation and name of your authorized Wolf dealer. This
information should be recorded on page 2 of this guide.
