18
WARRANTY AND SERVICE
There is a 2-year warranty period if your new product stops working due to manufacturing
or material faults which begins from the documented date of purchase. The warranty covers
materials and the cost of labour. When inquiring about service, please state the product
name and serial number. You can find this information on the type plate. You can write down
the information here in these instructions so that you have them at hand. This makes it
easier for the service technician to find the correct spare parts.
The warranty does not cover:
- Faults and damage that are not due to manufacturing or material issues
- Damage caused by failure to properly maintain the device - including failing to clean it
- Fire and/or water damage or moisture damage on the product
- Damage caused during transport if the product was transported without proper packaging
- Damage caused by the use of unoriginal spare parts
- Damage resulting from failing to follow the instructions on how to use the device
- If the device has not been set up/assembled as specified in the instructions
- If non-professionals have installed or repaired the product
- Batteries or any other parts subject to normal wear and tear
Damage during transport
If the product is damaged during transport and this is discovered when the retailer delivers
the product to the customer, this is exclusively a matter between the customer and the
retailer. In cases where customers have handled the transport of the product themselves,
the supplier shall not be liable for any potential damage during transport. Any damage
caused during transport must be reported immediately and no later than 24 hours after the
product has been delivered. If not, the customer’s claim will be rejected.
Unnecessary service
If the product is sent in to be serviced and it turns out that the fault could have been fixed
independently by following the product’s instruction manual, the customer will need to pay
the service fee.
Commercial purchases
Commercial purchases are all purchases of devices that are not intended to be used
in private households but instead intended to be used for commercial purposes (in
restaurants, cafés, canteens, etc.) or intended to be rented out or otherwise used by
multiple users in turn.
There is no warranty offered for commercial purchases, as this product is only intended for
regular household use.
Service
For service and spare parts in England and Ireland please call below-mentioned number
and you will be directed accordingly or send us an email.
Witt UK & Ireland Ltd.
(44) 148 351 6633 / [email protected]
We accept no liability for printing errors.
The manufacturer/distributor cannot be held liable for damage to products or individuals
if the safety instructions were not followed. The warranty shall not cover cases where the
instructions have not been followed.
