26
WPS-550-BUL-A Installation Manual
The color of the picture is not correct
• Check White Balance and Color (Red / Blue) settings.
• Reset the camera to factory default settings
Screen flickers continuously
• Check the camera location to make sure it is not pointing
directly towards the sun or bright light source
• Check if the flickerless control is set correctly; proper settings
should reflect required refresh rates.
• Reset the camera to factory default settings
AGC settings are not available
• DAY&NIGHT Mode is set to AUTO. To enable AGC control
change DAY&NIGHT to EXT, Color or B/W
RS-485 communication failure
• Check whether the RS-485 polarity is connected correctly to
the RS-485 port.
• Check the Camera ID setting and make sure there is not
more than one device with the same ID on the RS485 network.
• Check the Protocol and Baud Rate for all devices are set
to the same configuration.
• Warning:
Conflicting settings of the protocol and Baud Rate among devices
connected to the RS485 network could result in abnormal operation of the
camera. Ensure that the Protocol and Baud Rate for all devices are set to the
same configuration.
OSD Menu appears randomly without prompt from user
Check the Pigtail - Verify that the pigtail is not pinched.
• Secure RS485 Wiring - Verify that the RS485 wires are not touching or
shorting on a metal box.
Condensation Appears on Camera Lens Cover
• Check the color of the beads in the Silica pack under the lens cover.
• If the blue crystals have turned pink indicating that the pack has
absorbed moisture, replace the pack with the spare provided with
the camera.
Camera Power Cycles Intermittently
• Check voltage at camera for proper voltage level.
• Connect camera locally with a different power supply to test.
