Chapter 6 Troubleshooting
FAQ
How to know MAC address of device?
The MAC address is written in a label which is in the bottom of device
From the General page of WEB configuration, you also can get the MAC address of device.
Why two Access Points can not build connection after setting?
Check “Operating Mode”, one of bridges is Base Station, another one is CPE.
Check “Only Base Station” which MAC address is the same as Base Station’s MAC address.
Check “RF Bandwidth” whether is same.
Check the “Country/Region” whether is same.
Check the “Channel/Frequency” whether is same.
Check the “Data Encryption” and “Key” whether is same.
How to adjust output power?
In the Wireless Settings page, you can do it.
What if forget IP address after setting?
Press Rest button about 6~9 seconds (Status flash rapidly), release the button. Device will back to
factory settings, default IP address is 192.168.1.1
。
The wireless becomes unstable such as ping timed out and lose packet after a period of well work?
This situation may the wireless network is disturbed by something, what you can do is following steps:
check whether every joint point of network is well
（
such as Ethernet port
，
antenna connection
）
Change the channel if the Link Test value is not high
，
excluding other wireless equipments disturb
AP.
Restart AP.
Default AP and restore last settings.
Check the wireless port and Ethernet port environment and virus exist or not.
Please call the sales if can not solve problem after all.
Why can not open WEB page of remote wireless device in local network?
Because this kind of settings will slow the response of remote AP WEB Server, just waiting for
several minutes or restarting remote wireless bridge is a way to solve problem. We suggest you set
AP in local wired Ethernet network.
Service Support
You can download the latest firmware version from web site if you need. If you have any questions,
please contact us.