Wireless Dynamics WDP318, User Manual

Page: 43 / 47

WDP318 User Manual Ver. 00_04
43
Solving Problems
Before contacting the after-sales service, perform the following simple checks.
Unable to switch on the phone
1. Check the battery to see if it is placed correctly.
2. Whether you have used unproved battery.
3. Whether battery electric quantity displays at least in weak level. Please charge the battery if not.
Unable to charge
Whether use only factory-approved batteries and recharge your battery only with factory-approved chargers.
Insert SIM Card or check SIM card in display
Check that the SIM card is correctly installed. Reinstall it and make sure it is placed properly.
SIM card is damaged; please contact the services provider for settlement.
Prompt of SIM card locked in the display
Please contact your network operator to obtain PIN unblocking code (PUK) and unblocking method.
Enter PUK when you switch your phone on
Input the phone unblocking code preinstalled when the phone leaved factory or the code you have modified.
Unable to make a phone call
1. Make sure that the phone hasn't set the call barring function.
2. Make sure the phone has strong signal, avoid electronic or wireless interference as well as some constructional obstruct such as bridges, parking lots, high-buildings
etc.
3. Check whether you the phone have call charge limits.
Unable to receive calls.
1. Make sure that the phone hasn't set the call barring or incoming call diverting function.
2. Make sure the phone has strong signal, avoid electronic or wireless interference as well as some constructional obstruct such as bridges, parking lots, high-buildings
etc.
3. Check whether you the phone have call charge limits.
Unable to set certain functions
Make sure whether your network operator provides the service.
Unable to cancel call diversion or call barring function
Make sure whether you are in the network overlapping area.